Adding WeChat channels to the Zendesk Agent Workspace

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  • Maurice

    Is this still relevant? Are you guys still supporting WeChat integration or not?

  • Nicole Saunders
    Zendesk Community Team

    Hi Maurice, 

    Yes, this is still relevant and at this time we continue to support the WeChat integration. We will update our documentation should anything change. 

  • Rosie Balagbis

    Hi Veronika,

    Are you looking at it in the Admin Center > Channels icon in the left sidebar? You must have Zendesk Agent Workspace enabled for the Zendesk messaging channel setup available in Admin Center. I may suggest toggling the Agent Workspace off and on again to trigger the provision of your messaging capabilities again. See the article About messaging channels for the Zendesk Agent Workspace

    I hope this helps!

    Warmest regards,

    Rosie B. | Associate Customer Advocate

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