Adding Facebook Messenger channels to the Zendesk Agent Workspace

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  • Jacob Christensen

    Hi Amy Malka,

    I'm trying to follow the steps here, however, in Admin Center I don't see a Channels section. The account I'm using is on Suite and has Agent Workspace enabled, what could be the reason for this?

  • Júlio César

    Hey Jacob, we were with the same problem. Unfortunately you must be a Zendesk Suite member to see this option, even if you have agent workspace enable.
    Amy Malka, I'm trying to add this facebook channel, but I keep getting an error that I can't add it, the message just say that I can try again later.. Could you help?

  • Prakruti Hindia
    Zendesk Product Manager

    Jacob, sorry to hear that you are facing this problem. I can create a support ticket if the issue is not solved. 

    Julio, I will create a support ticket on your behalf. Most likely, your Facebook page is already linked to another system. 

    - Prakruti


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