The guides listed here show you how to set up your Zendesk trial account, help you evaluate Zendesk features to see how they'll work for you, and provide guidelines on where to find more information.
If you don't have a trial account yet, start a trial.
Ticketing and agent workspace
Add agents to manage tickets
Create groups for agents
Organize tickets into views
Create macros for common issues
Automate repetitive tasks
Help center and knowledge base
Enable your help center
Configure article access
Create and publish articles
Brand your help center
Enable the Web Widget
Live chat and messaging
Simulate a chat
Build your Chat team
Configure your chat widget
Use triggers for workflows
Create shortcuts to save time
Voice and call management
Place and receive a call
Configure wrap-up time
Configure call recording
Transfer a call
Try out text messaging
Reporting and analytics
Activate Explore
View pre-built reports
Create your own report
Create a dashboard
Share your work
If you need help, contact us.
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