To evaluate your trial, Zendesk recommends you start with the onboarding wizard. See Introducing the Zendesk Suite onboarding tasks.
Then, you can use this guide to continue your evaluation and learn more about Zendesk Suite channels and features. If you don't have a trial account yet, start a trial.
When you've finished your evaluation and you're ready to purchase, see Welcome to Zendesk Suite.
Ticketing and agent workspace
Add agents to manage tickets
Create groups for agents
Organize tickets into views
Create macros for common issues
Automate repetitive tasks
Help center and knowledge base
Enable your help center
Configure article access
Create and publish articles
Brand your help center
Enable the Web Widget
Live chat and messaging
Simulate a chat
Build your Chat team
Configure your chat widget
Use triggers for workflows
Create shortcuts to save time
Voice and call management
Place and receive a call
Configure wrap-up time
Configure call recording
Transfer a call
Try out text messaging
Reporting and analytics
Activate Explore
View pre-built reports
Create your own report
Create a dashboard
Share your work
More capabilities!
Get AI-powered automated answers
Extend your solution with apps
Integrate custom data with Sunshine
Customize your solution with the API
If you need help, contact us.
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