Adding WeChat social messaging channels

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11 Comments

  • Rosie B.
    Zendesk Customer Care

    Hi Veronika,

    Are you looking at it in the Admin Center > Channels icon in the left sidebar? You must have Zendesk Agent Workspace enabled for the Zendesk messaging channel setup available in Admin Center. I may suggest toggling the Agent Workspace off and on again to trigger the provision of your messaging capabilities again. See the article About messaging channels for the Zendesk Agent Workspace

    I hope this helps!

    Warmest regards,

    Rosie B. | Associate Customer Advocate

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  • Desirè Del Monte

    To integrate We Chat with Zendesk is it necessary to have an official We Chat account or is it enough to have a simple account? If the latter, are there any limitations to using WeChat in Zendesk?

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  • Oscar Mejias
    Zendesk Customer Care
    Hi Desirè,

    Since our integration requires API access to be enabled, you'd need to have an official business WeChat account to this up using Zendesk. 

    I hope this helps!
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  • Noam Shalev

    I am setting up an Official Bussiness WeChat account of type "Service account".
    when setting this up, they clearly state that 
    Basic Messaging API - none
    Support for Advanced APIs - none
    does that mean I won't be able to connect this to Zendesk.
    Does anyone have experience with this?

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  • Oscar Mejias
    Zendesk Customer Care
    Hi Noam,

    As confirmed in our Sunshine Conversations documentation here: https://docs.smooch.io/guide/wechat/#configuring-wechat you will need a WeChat Official Account in order to configure WeChat with Zendesk Messaging. We recommend selecting a "Service Account" in this case, so you can be sure that this would work with Zendesk messaging :) 

     
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  • Vivian

    Why I can't find Wechat in Add channel?

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  • Hiedi Kysther
    Zendesk Customer Care

    Hi Vivian

    I sent you an email so we can investigate this issue further. Kindly check your email so we can work on this together. 

    Thanks! And, have a great day! 

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  • Lucas Lin

    Hi Hiedi,

    In my sandbox environment,it only display three options and didn't find the option "Wechat"

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  • Viktor Osetrov
    Zendesk Customer Care
    Hello Lucas,

    Thanks for your question. 

    We are supporting "Wechat" integration with the Sandbox environment.
    Have attached a screenshot from my test account:


    As a possible solution, please double-check the following settings there yoursubdomain.zendesk.com/admin/channels/messagingandsocial/messaging/setup:


    Please revert back to us via chat if the issue persists. 
    Hope it helps. 
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  • Sydney Neubauer
    Zendesk Luminary

    I don't see it listed here but is WeChat in Zendesk only for text based messaging or can you perform calls with WeChat?

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  • Noly Maron Unson
    Zendesk Customer Care

    Hi Sydney,

    WeChat in Zendesk can only be used for messaging and you will not be able to make calls using WeChat within Zendesk. 

    Hope this helps.

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