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  4. Multiple language support

Zendesk language support by product

Ketty Tirrito
  • Edited

This article provides an overview of Zendesk language support by product. For an overview of product support per language, click here.

For information on how to add multiple languages to Zendesk, click here.

 

This article contains the following sections:

Support, Talk, Guide and Web Widget (messaging)

Support user languages 

These languages can be selected from the user profile view. 

The UI will change to the language selected from the user profile dropdown. 

Main languages

ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
uk

Ukrainian*
vi Vietnamese

*not officially supported by Zendesk

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
en-gb English (United Kingdom)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Chat

Main languages

ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-us English (United States)
fil Filipino
fi Finnish
fr French
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
ms Malay
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Chat widget and Web Widget (Classic)

Main languages

sq Albanian
ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
ca Catalan
hr Croatian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
et Estonian
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
is Icelandic
id Indonesian
it Italian
ja Japanese
ko Korean
ku Kurdish
lv Latvian
lt Lithuanian
no Norwegian
fa Persian
pl Polish
ro Romanian
ru Russian
sr Serbian
zh-cn Simplified Chinese
sk Slovak
sl Slovenian
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese
fil Filipino
ms Malay
uk Ukrainian
ur Urdu

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Sell and Sell mobile app

Main languages

pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-us English (United States)
fi Finnish
fr French
de German
el Greek
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
uk Ukrainian*
vi Vietnamese

* Sell app only

Explore

Main languages

pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Support and Chat mobile apps

Main languages

ar Arabic Chat only
pt-br Portuguese (Brazil)  
bg Bulgarian  
cs Czech  
da Danish  
nl Dutch  
en-gb English (United Kingdom)  
en-us English (United States)  
fil Filipino Chat only
fi Finnish  
fr French  
de German  
el Greek  
he Hebrew Chat only
hi Hindi  
hu Hungarian  
id Indonesian  
it Italian  
ja Japanese  
ko Korean  
ms Malay Chat only
no Norwegian  
pl Polish  
ro Romanian  
ru Russian  
zh-cn Simplified Chinese  
es Spanish  
sv Swedish  
th Thai  
zh-tw Traditional Chinese  
tr Turkish  
uk Ukrainian Support only
vi Vietnamese  

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
fr-ca French (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Mobile SDK

Main languages

ar Arabic excl. Unity SDK 
pt-br Portuguese (Brazil)  
bg Bulgarian  
cs Czech  
da Danish  
nl Dutch  
en-gb English (United Kingdom)  
en-us English (United States)  
fil Filipino excl. Unity SDK
fi Finnish  
fr French  
de German  
el Greek  
he Hebrew excl. Unity SDK
hi Hindi excl. Unity SDK
hu Hungarian  
id Indonesian  
it Italian  
ja Japanese  
ko Korean  
ms Malay excl. Unity SDK
no Norwegian  
pl Polish  
ro Romanian  
ru Russian  
zh-cn Simplified Chinese  
es Spanish  
sv Swedish  
th Thai  
zh-tw Traditional Chinese  
tr Turkish  
vi Vietnamese  

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
fr-ca French (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

Help center 

Main languages

ar Arabic
pt-br Portuguese (Brazil)
bg Bulgarian
cs Czech
da Danish
nl Dutch
en-gb English (United Kingdom)
en-us English (United States)
fa-af Dari / Persian (Afghanistan)
fil Filipino
fi Finnish
fr French
fr-ca French (Canada)
de German
el Greek
he Hebrew
hi Hindi
hu Hungarian
id Indonesian
it Italian
ja Japanese
ko Korean
ms Malay
no Norwegian
pl Polish
ro Romanian
ru Russian
zh-cn Simplified Chinese
es Spanish
sv Swedish
th Thai
zh-tw Traditional Chinese
tr Turkish
vi Vietnamese

Language variants

If selected, translations default back to the main variant.

en-ca English (Canada)
pt Portuguese
es-419 Spanish (Latin America)
es-es Spanish (Spain)

 

Additional end-user languages 

The following languages can be enabled:

  • in the help center (Guide admin > Settings > Language settings) so to create help centers;
  • in the Admin Center (Account > Appearence > Localization > Additional languages) so to use them as end-user profile language and for dynamic content.

Zendesk doesn't officially provide translations for these languages.

However, crowdsourced translations are accepted for help center only.

For variants, translations fall back to their respective parent language, when these are available.

 

Legend:

V

Variant. A variant of an officially supported language or a language that has been translated through crowdsourcing.
HC CS

Crowdsourced for help center. Some strings have already been translated through crowdsourcing for this locale.
-

No translations are available at this stage but Zendesk accepts crowdsourced translations.

 

af Afrikaans HC CS
af-za Afrikaans (South Africa) V
sq Albanian HC CS
am Amharic -
ar-bh Arabic (Bahrain) V
ar-eg Arabic (Egypt) V
ar-il Arabic (Israel) V
ar-kw Arabic (Kuwait) V
ar-lb Arabic (Lebanon) V
ar-ma Arabic (Morocco) V
ar-om Arabic (Oman) V
ar-qa Arabic (Qatar) V
ar-ps Arabic (Palestinian Territories) V
ar-sa Arabic (Saudi Arabia) V
ar-ae Arabic (United Arab Emirates) V
hy Armenian HC CS
as-in Assamese (India) -
ast Asturian -
ay-bo Aymara (Bolivia) -
az Azerbaijani HC CS
bn Bangla HC CS
bn-in Bangla (India) V
eu Basque HC CS
eu-es Basque (Spain) V
be Belarusian HC CS
bs Bosnian HC CS
bg-bg Bulgarian (Bulgaria) V
my Burmese HC CS
ca Catalan HC CS
ca-es Catalan (Spain) V
zh-hk Chinese (Hong Kong) V
zh-mo Chinese (Macao) V
zh-sg Chinese (Singapore) V
hr Croatian HC CS
hr-hr Croatian (Croatia) V
cs-cz Czech (Czechia) V
da-dk Danish (Denmark) V
nl-be Dutch (Belgium) HC CS
nl-id Dutch (Indonesia) V
nl-nl Dutch (Netherlands) V
en-am English (Armenia) V
en-142 English (Asia) V
en-au English (Australia) V
en-at English (Austria) V
en-az English (Azerbaijan) V
en-bh English (Bahrain) V
en-be English (Belgium) V
en-bz English (Belize) V
en-bo English (Bolivia) V
en-ba English (Bosnia & Herzegovina) V
en-br English (Brazil) V
en-bg English (Bulgaria) V
en-co English (Colombia) V
en-cr English (Costa Rica) V
en-hr English (Croatia) V
en-cy English (Cyprus) V
en-cz English (Czechia) V
en-dk English (Denmark) V
en-do English (Dominican Republic) V
en-ec English (Ecuador) V
en-eg English (Egypt) V
en-ee English (Estonia) V
en-150 English (Europe) V
en-fi English (Finland) V
en-fr English (France) V
en-gf English (French Guiana) V
en-ge English (Georgia) V
en-de English (Germany) V
en-gh English (Ghana) V
en-gi English (Gibraltar) V
en-gr English (Greece) V
en-gp English (Guadeloupe) V
en-gu English (Guam) V
en-hn English (Honduras) V
en-hk English (Hong Kong) V
en-hu English (Hungary) V
en-is English (Iceland) V
en-in English (India) V
en-id English (Indonesia) V
en-ie English (Ireland) V
en-il English (Israel) V
en-it English (Italy) V
en-jp English (Japan) V
en-kz English (Kazakhstan) V
en-ke English (Kenya) V
en-kw English (Kuwait) V
en-419 English (Latin America) V
en-lv English (Latvia) V
en-lb English (Lebanon) V
en-lr English (Liberia) V
en-li English (Liechtenstein) V
en-lt English (Lithuania) V
en-lu English (Luxembourg) V
en-my English (Malaysia) V
en-mt English (Malta) V
en-mq English (Martinique) V
en-yt English (Mayotte) V
en-mx English (Mexico) V
en-me English (Montenegro) V
en-ma English (Morocco) V
en-nl English (Netherlands) V
en-nz English (New Zealand) V
en-ng English (Nigeria) V
en-no English (Norway) V
en-om English (Oman) V
en-pk English (Pakistan) V
en-ps English (Palestinian Territories) V
en-pe English (Peru) V
en-ph English (Philippines) V
en-pl English (Poland) V
en-pt English (Portugal) V
en-pr English (Puerto Rico) V
en-qa English (Qatar) V
en-re English (Réunion) V
en-ro English (Romania) V
en-ru English (Russia) V
en-rw English (Rwanda) V
en-sa English (Saudi Arabia) V
en-rs English (Serbia) V
en-sg English (Singapore) V
en-sk English (Slovakia) V
en-si English (Slovenia) V
en-za English (South Africa) V
en-kr English (South Korea) V
en-es English (Spain) V
en-mf English (St. Martin) V
en-se English (Sweden) V
en-ch English (Switzerland) V
en-tw English (Taiwan) V
en-th English (Thailand) V
en-tn English (Tunisia) V
en-tr English (Turkey) V
en-ug English (Uganda) V
en-ua English (Ukraine) V
en-ae English (United Arab Emirates) V
en-vn English (Vietnam) V
en-001 English (World) V
et Estonian V
et-ee Estonian (Estonia) V
fo Faroese HC CS
fo-dk Faroese (Denmark) V
fil Filipino HC CS
fil-ph Filipino (Philippines) V
fi-fi Finnish (Finland) V
fr-ci French (Côte d’Ivoire) V
fr-002 French (Africa) V
fr-be French (Belgium) V
fr-gf French (French Guiana) V
fr-gi French (Gibraltar) V
fr-gp French (Guadeloupe) V
fr-fr French (France) V
fr-ht French (Haiti) V
fr-it French (Italy) V
fr-lu French (Luxembourg) V
fr-mq French (Martinique) V
fr-yt French (Mayotte) V
fr-ma French (Morocco) V
fr-re French (Réunion) V
fr-mf French (St. Martin) V
fr-ch French (Switzerland) V
gl Galician -
gl-es Galician (Spain) -
ka Georgian HC CS
de-at German (Austria) V
de-be German (Belgium) V
de-dk German (Denmark) V
de-de German (Germany) V
de-it German (Italy) V
de-li German (Liechtenstein) V
de-lu German (Luxembourg) V
de-ro German (Romania) V
de-ch German (Switzerland) V
el-cy Greek (Cyprus) V
el-gr Greek (Greece) V
gu Gujarati -
gu-in Gujarati (India) -
he-il Hebrew (Israel) V
hi-in Hindi (India) V
hu-hu Hungarian (Hungary) V
hu-ro Hungarian (Romania) V
hu-sk Hungarian (Slovakia) V
hu-ua Hungarian (Ukraine) V
is Icelandic HC CS
is-is Icelandic (Iceland) V
id-id Indonesian (Indonesia) V
ikt Inuinnaqtun -
iu Inuktitut -
ga Irish HC CS
ga-ie Irish (Ireland) V
it-it Italian (Italy) V
it-ch Italian (Switzerland) V
ja-jp Japanese (Japan) V
jv-id Javanese (Indonesia) -
kl-dk Kalaallisut (Denmark) HC CS
kn Kannada -
kn-in Kannada (India) -
ks-in Kashmiri (India) -
kk Kazakh HC CS
km Khmer -
rw Kinyarwanda -
ko-kr Korean (South Korea) V
ku Kurdish HC CS
ky Kyrgyz -
lo Lao -
lv Latvian HC CS
lv-lv Latvian (Latvia) V
ln Lingala -
lt Lithuanian HC CS
lt-lv Lithuanian (Latvia) V
lt-lt Lithuanian (Lithuania) V
mk Macedonian HC CS
ms Malay HC CS
ms-my Malay (Malaysia) V
ml Malayalam -
ml-in Malayalam (India) -
mt Maltese HC CS
mi-nz Maori (New Zealand) -
mr Marathi -
mr-in Marathi (India) -
mn Mongolian HC CS
ne Nepali -
apc-ps North Levantine Arabic (Palestine) -
nso-za Northern Sotho (South Africa) -
nb Norwegian Bokmål V
nb-no Norwegian Bokmål (Norway) V
nn Norwegian Nynorsk V
nn-no Norwegian Nynorsk (Norway) V
or-in Odia (India) -
ps Pashto -
ps-af Pashto (Afghanistan) V
fa Persian HC CS
pl-cz Polish (Czechia) V
pl-lt Polish (Lithuania) V
pl-pl Polish (Poland) V
pl-ua Polish (Ukraine) V
pt-pt Portuguese (Portugal) V
pa Punjabi -
pa-in Punjabi (India) -
qu-bo Quechua (Bolivia) -
qu-ec Quechua (Ecuador) -
qu-pe Quechua (Peru) -
ro-bg Romanian (Bulgaria) V
ro-ro Romanian (Romania) V
ro-sk Romanian (Slovakia) V
ro-ua Romanian (Ukraine) V
rn-bi Rundi (Burundi) -
ru-ee Russian (Estonia) V
ru-kz Russian (Kazakhstan) V
ru-lv Russian (Latvia) V
ru-lt Russian (Lithuania) V
ru-ua Russian (Ukraine) V
sa-in Sanskrit (India) -
sr Serbian HC CS
sr-me Serbian (Montenegro) HC CS
sd-in Sindhi (India) -
si Sinhala -
sk Slovak HC CS
sk-cz Slovak (Czechia) V
sk-sk Slovak (Slovakia) V
sl Slovenian HC CS
sl-sl Slovenian (Slovenia) V
so Somali -
ajp-ps South Levantine Arabic (Palestine) V
st-za Southern Sotho (South Africa) -
es-ar Spanish (Argentina) V
es-bo Spanish (Bolivia) V
es-cl Spanish (Chile) V
es-co Spanish (Colombia) V
es-cr Spanish (Costa Rica) V
es-do Spanish (Dominican Republic) V
es-ec Spanish (Ecuador) V
es-sv Spanish (El Salvador) V
es-gt Spanish (Guatemala) V
es-hn Spanish (Honduras) V
es-mx Spanish (Mexico) V
es-ni Spanish (Nicaragua) V
es-pa Spanish (Panama) V
es-py Spanish (Paraguay) V
es-pe Spanish (Peru) V
es-pr Spanish (Puerto Rico) V
es-us Spanish (United States) V
es-uy Spanish (Uruguay) V
es-ve Spanish (Venezuela) V
es-001 Spanish (World) V
sw Swahili -
sw-rw Swahili (Rwanda) -
sw-tz Swahili (Tanzania) -
sv-fi Swedish (Finland) V
sv-se Swedish (Sweden) V
tl Tagalog HC CS
tg Tajik -
ta Tamil -
ta-in Tamil (India) -
te Telugu -
te-in Telugu (India) -
ti Tigrinya -
ts-za Tsonga (South Africa) -
tn-za Tswana (South Africa) -
tr-bg Turkish (Bulgaria) V
tk Turkmen -
uk Ukrainian HC CS
uk-sk Ukrainian (Slovakia) V
uk-ua Ukrainian (Ukraine) V
ur Urdu HC CS
ur-in Urdu (India) V
ur-pk Urdu (Pakistan) V
uz Uzbek HC CS
vi-vn Vietnamese (Vietnam) V
cy Welsh HC CS
xh Xhosa -
xh-za Xhosa (South Africa) -
zu-za Zulu (South Africa) -

 

AI

AI included in the Suite

Languages supported by Zendesk bots

See this article to find out which languages Zendesk bot are available in.

Suggested macros for agents

All languages in the Main languages list in the Support, Talk, Guide and Web Widget (messaging) topic above are supported, but the languages listed below have the best performance:

ar Arabic
zh-cn  Chinese (Simplified)
zh-tw  Chinese (Traditional)
en-us English (United States)
fr French
de German
it Italian
ja Japanese
ko Korean
nl Dutch
pl Polish
pt-br Portuguese
es Spanish
th Thai
tr Turkish
ru Russian

 

Advanced AI add-on

Intelligent triage

ar Arabic
cs Czech
da Danish
de German
en-us  English (United States)
en-gb  English (United Kingdom)
es Spanish
fr French
it Italian
ja Japanese
ko Korean
nl Dutch
no Norwegian
pl Polish
pt-br  Portuguese (Brazil)
ro Romanian
ru Russian
sv Swedish
tr Turkish
zh-cn  Chinese (Simplified)

 

Intelligence in the context panel

See the Main languages list in the Support, Talk, Guide and Web Widget (messaging) topic above.

Advanced bots

See the languages list in Using pre-trained intents in answers.

Macro suggestions for admins

en-us English (United States)

 

Automated translations features

See the following articles to learn about the automated translation features available in Zendesk products:

 

 

Return to top

11 Comments

  • Betsy Fisher

    Hi there!! We are moving to Zendesk Guide and need functionality in Pashto. It's an unsupported language, but the one thing that we need that would make the Pashto functional is for the Pashto templates to default to right to left text direction. Is that something you can implement, or can you suggest an alternative way to customize our guides so that we don't have to insert html text direction in every paragraph on every guide?

    0
  • Beto
    Zendesk Customer Care

    Hi Betsy!

    We are currently looking into your request, but we would like some clarification in order to help you.

    Can you please clarify what you mean by "templates"? Can you confirm that you request is to enable Pashto as an HC locale?

    Best regards,

    0
  • Fredrik Bäckman

    Hello,

    We are currently expanding our Help Center with support for our international partners.
    We work with Swedish and have now also added English (world).

    We have created all our articles in English so that's fine.
    But when I now have to start working with dynamic content for, among other things, forms, I see to my horror that English (world) can not be added.
    English (US) works fine.
    But this means that all articles must be moved from English (World) to English (US).

    Is there an easy way to do this or is it copy paste that applies?

    Surely there is no English (world) to add in dynamic content?

    Hope you understand my dilemma and my question :)

     
    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Fredrik,

    I'm going to create a ticket on your behalf so we can take a look at your account and address your questions :) 

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0
  • Rafael Krbashian

    Hello,

    We would like to have a Maori language support on Chat widget and Web Widget (Classic).

    So that setting locale like this: 

    <script type="text/javascript">
      zE('webWidget', 'setLocale', 'mi-nz');
    </script>

    we could have all the text on Chat widget and Web Widget (Classic) translated to Maori.

    How could we achieve this? 

     

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Fredrik,

    Thank you for reaching out to Zendesk Support. As of the moment, we don't have any news or updates on when the following language will be added.
     
    But, we highly encourage you to submit a request to our Zendesk Support product feedback page. This will help our devs and managers to see the following request, and if needed the following request will be granted. 
     
    Thank you and have a wonderful day ahead!
     
     
     
    Kind regards,
    0
  • Francois Spinnael

    I'm having trouble with Spanish (Spain)

    If I want to edit the header I have to call the name of the language, but Spanish (Spain) doesn't work & European Spanish doesn't neither...

    Zendesk should choose one way of displaying languages in the whole environment, sometimes its the code that is used, sometimes name, sometimes... (es-es)

    Any help from someone for that spanish language ? Which name should be used ? (all other languages works fine)

     

    1
  • mahdi kabiri

    Hi, I’m using react-native-zendesk-chat  to implement Zendesk in react native is it possible to implement language translations for that?

     

    0
  • Sergey
    Zendesk Customer Care

    Hi François,


    What will happen if you just enter "Español" as a 'name' attribute? 
    This is what I am seeing as a name for Spanish locale if I run an api call to list all locales: "/api/v2/locales.json"

    If you are still stuck with this same question after trying above suggestion - try reaching out to support team, with your code handy.

     

    0
  • Karen Yeo
    • Edited

    Hello, I have requested the addition of these languages to be added as options in Guide: 

    • English (Kenya)
    • English (Ghana)
    • English (Rwanda)
    • Swahili (Rwanda)

    I cannot simply use English (US), English (UK) or English (World) as they do not reflect the markets. Also, our content for each market is different. The reply I received from your Support team is as such: "we were able to determine that currently, what we only support are the languages listed under Help Center - Main languages, Additional help center languages, and Crowdsourced help center languages. That being said, the languages you are requesting to be added to your Help Center may not be possible at the moment." 

    Frankly the response does not make sense. If we can offer English options for the Americas, European, Asian countries, I don't understand why there are none for the African countries except for one, i.e. South Africa. Additionally, there's not going to be much difference in English (Kenya) vs English (South Africa) or even English (Malaysia). 

    Can you please help look into this request as this is hindering our work? Thank you. 

    1
  • Brett Bowser
    Zendesk Community Manager
    Hey Karen,

    Thank you for taking the time to share this feedback with us. I would recommend cross-posting this in our Feedback - Ticketing System (Support) topic so it gets visibility from our product managers. That topic is actively being monitored for feedback and suggestions by the appropriate product managers :) If you're unsure what to include in your feedback post you can use the following template.
     
    Thanks again!
    1

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