AI agents - Advanced supports many languages in responses generated from use cases, generative replies, and agentic AI.
Language understanding is multi-directional and thus can support horizontal (left-to-right and right-to-left) and vertically written messages.
Transliteration is not supported for language input. Users must use the native script of the supported language. For example, Russian must be entered in Cyrillic; transliterated text, such as using Latin characters for Russian, won't be recognized.
Tip: If you don’t see your language and want to request that we consider adding support for it, contact Zendesk Customer Support.
Languages supported by use cases, generative replies, and agentic AI
Use cases, generative replies, and agentic AI fully support any of the languages in the list below.
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Additional languages outside of this list may also be supported, but we cannot guarantee that an AI agent will be fluent in them.