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Add-on AI agents - Advanced

AI agents - Advanced supports many languages. Which specific languages are supported depends on whether your AI agent uses intents (expression-based), use cases (zero-training), or generative replies.

Language understanding is multi-directional and thus can support the understanding of horizontal (left-to-right and right-to-left) and vertically written messages.

Tip: If you don’t see your language and want to request that we consider adding support for it, contact Zendesk Customer Support.

This article contains the following topics:

  • Languages supported by zero-training AI agents and generative replies
  • Languages supported by expression-based AI agents

Related articles:

  • About multilingual support for expression-based AI agents

Languages supported by zero-training AI agents and generative replies

Zero-training AI agents and generative replies are fully supported for any of the languages in the list below. 

  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Bengali
  • Bosnian
  • Bulgarian
  • Burmese
  • Catalan
  • Chinese
  • Croatian
  • Cushitic
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Ewe
  • Finnish
  • French
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian
  • Hausa
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Italian
  • Japanese
  • Kannada
  • Kazakh
  • Kinyarwanda
  • Korean
  • Latvian
  • Lingala
  • Lithuanian
  • Luganda
  • Macedonian
  • Malay
  • Malayalam
  • Marathi
  • Mongolian
  • Norwegian
  • Odia
  • Oromo
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Serbian
  • Shona
  • Slovak
  • Slovenian
  • Somali
  • Sotho
  • Spanish
  • Swahili
  • Swedish
  • Tagalog
  • Tamil
  • Te Reo Maori
  • Telugu
  • Thai
  • Turkish
  • Twi
  • Ukrainian
  • Urdu
  • Vietnamese
  • Wolof
  • Xhosa
  • Yoruba
  • Zulu

Additional languages outside of this list may also be supported, but we cannot guarantee that an AI agent will be fluent in them.

Languages supported by expression-based AI agents

Expression-based AI agents work with any of the languages in the list below.

  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Assamese
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Burmese
  • Cantonese
  • Catalan
  • Cebuano
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Esperanto
  • Estonian
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Kinyarwanda
  • Korean
  • Kurdish
  • Kyrgyz
  • Laothian
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Mandarin
  • Maori
  • Marathi
  • Mongolian
  • Nepali
  • Norwegian
  • Nyanja 
  • Oriya
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian 
  • Samoan
  • Scottish Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sinhalese
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tagalog
  • Tajik
  • Tamil
  • Tatar
  • Telugu
  • Thai
  • Tibetan
  • Turkish
  • Turkmen
  • Uighur
  • Ukrainian
  • Urdu
  • Uzbek 
  • Vietnamese
  • Welsh
  • Wolof 
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

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