With the Talk Team dashboard, you can view details about current queue activity, account-wide activity for the current day, and individual agent activity. Filter by numbers or agent groups to get further insight.
This article covers the Talk Team dashboard for the Team plan. If you are on a Professional or Enterprise plan, see Analyzing call activity with the Talk Professional dashboard.
Accessing the Talk dashboard
To view the dashboard, you must be an admin or team lead Talk role. Enterprise customers can control access to dashboards by creating custom roles with the Can view Zendesk Talk dashboard permission, however to interact with the dashboard you'll still need to be an admin or team lead Talk role. To learn how to configure roles for your users, see Giving agents access to Talk.
You can view the Talk dashboard in two ways:
To view the Talk dashboard
- In Admin Center, click
Channels in the sidebar, then select Talk and email > Talk. - Click the Zendesk Products icon (
) in the top bar, then select Voice.
Select the number or numbers you want to view data for.
Viewing current queue activity
In the Current queue activity section, you can see real-time details about your call queue. For details on each metric, see Zendesk Talk dashboard metrics reference.
Viewing an overview of account call data
The Overview section displays additional metrics on your account's call activity from midnight to midnight for the current day. The time zone is based on your account settings.
The Overview section updates every five minutes or when you refresh the page in your web browser.
For details on Overview metrics, see Zendesk Talk dashboard metrics reference.
Viewing agent activity
The Agent Activity section shows a summary of call activity and current availability status for each agent. For details on the metrics in this section, see Zendesk Talk dashboard metrics reference.
- Narrow down groups in the drop-down menu.
- Change an agent's availability status next to their name.
