Managing end users

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6 Comments

  • Sydney Neubauer

    "One email address is set as the primary, which means that notifications are sent to that address"

    The issue is that if an end-user emails in with their non-primary email address, all Agent replies will go to their primary address. What if their primary is a typo? Inaccessible? Belongs to an unrelated party or an estranged spouse? Even if you add the secondary email as a CC, no email is sent to the secondary email. Only the primary address. This is a huge security concern and needs to be addressed.

    There are 3 feedback posts with no activity from Project Managers in years (4+):

    Please can we have eyes on this?

    Thank you

     
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  • Dave Dyson
    Zendesk Community Manager

    Hi Sydney,

    As it happens, I am trying to get a response on those very threads, although I don't believe there's anything on our roadmap at present – but stay tuned, and thanks for your patience!

    1
  • Leonardo Elizeche

    Can i use user final data into Explore?

    the data set end user is posible useit into explore?

     

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  • Dane Adriano
    Hi Leonardo,
     
    If you are pertaining to user data that can be used in Explore you can refer to Metrics and attributes for Zendesk Support. All end-user related information that can be used as an attribute is included there. 
     

    Just in case this is not the information you need. Just reply back and I'll gladly help out.
     
    Cheers,
    Dane

     

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  • Leonardo Elizeche

    thanks but not

    these dataset refer to ticket and the end user ticket its not working for my

    i want to know... the table USER (totally) is possible use it into Explore?

     

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  • Dane Adriano
    Hi Leonardo,
     
    I have created a ticket for you to investigate further. Please wait for my update via email.
     
    Cheers,
    Dane
    0

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