How to acquire a German Toll Free number

In Germany, toll-free numbers are directly assigned to individuals and companies by the National Regulator (BNetzA). Once BNetzA assigns you a toll-free number, we can activate it for you. The activation fee per toll-free number is USD 3.00.

Use these steps to acquire a number:

• Step 1: Apply to BNetzA
• Step 2: Activating Your Toll-Free Number

Step 1: Apply to BNetzA

BNetzA has published a guide on applying for German toll-free numbers.

The application can be made online, or the application form can be mailed or faxed to BNetzA. If you apply online, a signed application must either be faxed or mailed to BNetzA to the following address and fax number:

• Mailing address:
  Bundesnetzagentur
  Dienstleistungszentrum 22 Nürnberg
  Standort Fulda
  Marquardstr. 27-29
  36039 Fulda
  Germany
• Fax: [phone]

BNetzA will issue you an invoice for the toll-free number. In the event that you do not pay the invoice when due, BNetzA will not issue you the Toll-Free number. Once you have paid the invoice, BNetzA will send you a number allocation letter (“Zuteilungsbescheid”) listing your new number.

Step 2: Activating Your Toll-Free Number

When you receive the toll-free number allocation letter (“Zuteilungsbescheid”) from BNetzA you can proceed to have the number activated.

The activation process is as follows:

Compliance requirements:

You must meet the German toll-free regulatory requirements and submit them to our support team for review. We will need to collect the documents to ensure you have been allocated the toll-free number by BNetzA. The regulatory bundle will require you to provide the following information:

Requirements for business - German toll-free
Business name	Proof of identity	Excerpt from the commercial register (Handelsregisterauszug)
Numbers allocated	Proof of allocation	Copy of the allocation letter (Zuteilungsbescheid) showing the name of the company displayed on the allocation letter
VAT number	No documentation required

Activation

Once we receive your documents, our support team will begin the process of getting the number activated.

Please note that if you have not activated your Toll-Free number within 180 days of receipt of your Toll-Free Number Allocation Letter (“Zuteilungsbescheid”) from BNetzA, BNetzA may reclaim them.

After you send the request, Zendesk will activate the number for you. We will inform you once the process has been completed and the number is ready for use with our services. The general timeline for activation is around 15 business days after submission.