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Zendesk voice and text number regulatory requirements

Ferran Barneda

Zendesk Employee

Edited Apr 21, 2025

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Important: This page does not display the types of numbers available for purchase. If you are looking to buy new numbers, see the Zendesk number availability and pricing page. Use the dropdown menu next to 'My Talk line is in' to view the available number offerings.

Before you can utilize certain numbers with Zendesk, you may be required to provide regulatory information and documentation. This is applicable to all numbers, irrespective of whether you are directly purchasing new numbers from Zendesk or planning to port existing numbers to Zendesk.

The need for a business verification arises from specific regulations in certain countries. These rules mandate businesses to verify their identity by associating an approved regulatory bundle with a number, and in some instances, registering your business information and use case.

This guide will walk you through the process of gathering and submitting the necessary regulatory information and documents to ensure compliance with the latest regulatory requirements, including restrictions and porting documents.

Identifying Regulatory Requirements

Start by selecting a country to review the specific regulatory data required. Depending on the country, you may also find details about porting and any restrictions set by the country's regulator.

Please be aware of these important points as you gather the documentation.

All submitted documents (e.g., the business registration document) must be dated within the past 3 months. Submissions with documents older than this will be declined.
For countries needing an 'Executed Letter of Authorization', click here, make a copy, and fill it out with your details.
Where an authorized representative is required, an authorized representative is someone the business designates to act on its behalf, often listed on official documents or provided with a notarized power of attorney as proof of authority.
PO Box is not acceptable where a local address is required.

Submitting a Business Verification

After reviewing the necessary information and assembling the required documentation, you have two options for submission:

Self-Service Submission: You can choose to self-serve and submit your business verification by following the instructions provided on the Verifying your business for Zendesk phone number purchasing page.
Assisted Submission: If you require assistance, you can reach out to Zendesk Customer Support. They will guide you through the process of submitting your business verification, provided you have the necessary information based on the list of countries.

Note: Certain messaging submissions must be done via a form (i.e., A2P 10DLC). If a form is required, a link to the form will be provided, and next steps explained in the form.

Review Process

The review process can take up to 3 business days. It's crucial to factor in this timeline when planning to add a new number to your account. If you sent a self-service submission, you will be able to review the status in the Business Verification tab. If you contacted Zendesk Customer Support, they will keep you updated on your submission status.

The timeline for messaging submissions will be detailed separately in each section.

Post-Approval Process

Once your business verification (regulatory bundle) is approved, you can proceed with adding a new line or starting the port-in process.

Remember that certain number types can only be added by contacting Zendesk Customer Support as pointed in the Zendesk number availability and pricing page.

Note: Outbound calls from toll-free numbers are not supported. For more information see this article.

Phone Number Regulations

Australia: Local Numbers

Required information	Documentation to provide
Business name	No documentation required
Business address Must be within Australia	No documentation required

Australia: Mobile Numbers

Australia's mobile prefix: +61 4

Required information	Documentation to provide
Business name	Business registration document
Business address May be anywhere in the world	One of the following: Business registration document or commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID number	Business registration document

Australia: Toll-free Numbers

Australia's toll-free prefixes: +61 1300, +61 1800

Required information	Documentation to provide
Business name	No documentation required
Business address May be anywhere in the world	No documentation required

Australia: Documentation Guidelines

In Australia, when a company is registered, ASIC issues the 'Certificate of Registration of a Company', which is the document you need to provide for "Business registration document".

Registered companies can retrieve this document through the ASIC Connect portal as proof of their registration.

The following is an example of what this document looks like:

Voice Guidelines

Outbound calls from Australia Toll-free numbers	Australian Toll-free phone numbers (+61 1300, +61 1800) can only receive inbound calls. Outbound calls from these numbers violate Australian Communications and Media Authority (ACMA) regulations. To learn more about outbound calling using toll-free numbers please review this resource.

Outbound calls from Australia Toll-free numbers

Australian Toll-free phone numbers (+61 1300, +61 1800) can only receive inbound calls. Outbound calls from these numbers violate Australian Communications and Media Authority (ACMA) regulations.

To learn more about outbound calling using toll-free numbers please review this resource.

Porting Guidelines

Portable numbers	To port Geographic (local) numbers, include the category type. Geographic (local) numbers (+61 2, +61 3, +61 7, +61 8) Mobile numbers (+61 4) Toll-free and shared-cost numbers (+61 1300, +61 1800) Toll-free 13 numbers (+61 13XX) Toll-free number activation ( Toll-free numbers purchased directly from the regulator, you are not porting from an external provider.)
Restrictions	Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request. For mobile numbers, we can port from the following carriers only: Telstra Lebara Lyca Mobile Telstra Wholesale Service Providers TPG-Vodafone Vodafone Service Providers Pivotel
Required information	Documentation forms: Letter of Authorization (LOA), only for Geographic (Local) and Toll Free Phone Numbers. Must be dated within the last 30 days. CAAA form and MNP template are only required for Mobile Phone Numbers. Copy of your most recent phone bill (last 30 days). Only for Toll-free number activation, this is not required. Approved business verification (Phone Number Regulations section), if applicable, for more information see this article. For Geographic (Local) numbers only, you need confirm the category of the desired port: CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services. CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting.
Timeframe	After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	The Australian Communications and Media Authority (ACMA).
Other details	In addition to porting, new toll-free numbers can be activated. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.
How to submit	Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.

Austria: Local Numbers

Required information	Documentation to provide
Business name	Business registration document
Business address Must be within the locality or region covered by the phone number's prefix	One of the following: Business registration document showing matching address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: National Numbers

Austria's national prefix: +43720

Required information	Documentation to provide
Business name	Business registration document
Business address Must be within Austria	One of the following: Business registration document showing Austrian address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Mobile Numbers

Austria's mobile prefix: +436

Required information	Documentation to provide
Business name	Business registration document
Business address Must be within Austria	One of the following: Business registration document showing Austrian address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Toll-free Numbers

Austria's toll-free prefix: +43800

Required information	Documentation to provide
Business name	Business registration document
Business address Must be within Austria	No documentation required
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Porting guidelines

Portable numbers	Geographic (local) numbers Non-geographic (national) numbers (+43720) Toll-Free Numbers (+43800)
Restrictions	Most of International Phone Numbers have Voice capability only, no SMS. Austrian local numbers are often assigned in ranges. Some ranges may be assigned as a set of separate numbers, and some only as master numbers with extensions. Please check which set up you have before porting to make sure you know how many actual numbers you have. Typically, conditions of service contracts limit porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It does occasionally happen, that the service contract does not allow immediate porting.
Required information	Documentation forms: Letter of Authorization (LOA) for Local number, dated within the last 30 days Letter of Authorization (LOA) for National numbers, dated within the last 30 days Letter of Authorization (LOA) for Toll Free numbers, dated within the last 30 days Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
Timeframe	Once you submit all required documentation/information, up to 2 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR-GmbH).
How to submit	Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.

Required information	Documents to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within the locality or region covered by the phone number's prefix)	Excerpt from the commercial register (extrait BCE)
Business registration number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	None required

Portable numbers	Geographic (local) numbers Toll-free numbers (+55 800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS. For Geographic (local) numbers we support only the following localities. Other localities are currently not portable. +55 11 São Paulo +55 19 São Paulo (Campinas) +55 21 Rio de Janeiro +55 27 Espírito Santo (Vitoria) +55 31 Minas Gerais (Belo Horizonte) +55 33 Minas Gerais (Governador Valadares) +55 41 Paraná (Curitiba) +55 48 Santa Catarina (Florianópolis) +55 51 Rio Grande do Sul (Porto Alegre) +55 62 Goiás (Goiania) +55 71 Bahia (Salvador) +55 81 Pernambuco (Recife) +55 85 Ceará (Fortaleza)
Required information	Letter of Authorization dated within the last 30 days: Geographic Letter of Authorization (LOA) Toll-free Letter of Authorization (LOA) Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Agencia Nacional de Telecomunicacoes (ANATEL)
Other details	Porting dates for Geographical (local) numbers are often scheduled with short notice (one-two business days).
How to submit	Contact the Zendesk support team with the required documentation and information.

Required information	Documents to provide
Currently there is no information required and no documents that you need to provide for local numbers in Canada.

Portable numbers	Geographic (local) numbers Mobile numbers Toll-free numbers
Restrictions	Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers. The maximum amount of numbers per port is 1000
Required information	Letter of Authorization (LOA) dated within the last 30 days Copy of the most recent phone bill Account number PIN, if required
Timeframe	Once you submit all required documentation/information, up to 4 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	The Canadian Radio-television and Telecommunications Commission (CRTC)
Other details	The most frequent reason for a port being declined is due to errors in the name or address information. To confirm that you possess the accurate details, you should obtain the name and address that appear on your Customer Service Record (CSR) from your current service provider.
How to submit	Contact the Zendesk support team to submit your request directly.

Portable numbers	Geographic (local) numbers National numbers (+420910) Toll-free numbers (+420800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	OKU Code (14 digits long unique identification code) for each phone number Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	The Czech Telecommunication Office (ČTÚ)
Other details	Porting dates are often scheduled with short notice (one - two business days).
How to submit	Contact the Zendesk support team with the required documentation and information.

Portable numbers	Geographic (local) numbers (+33 1 to +33 5) Non-geographic (national) numbers (+33 9)
Restrictions	Most international phone numbers have VOICE capability only.
Required information	The following set of information: Company Name or End User Name if individual Postal address Post code City Country SIRET code NAF code Valid RIO code (Code RIO valide) Current carrier name Applicable regulatory compliance documentation (above) Additionally for Non-geographic "Numéro Cristal" +33 969 numbers: LOA
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Autorité de Régulation des Communications Électroniques et des Postes (ARCEP)
How to submit	Contact the Zendesk support team with the required documentation and information.

Portable numbers	Geographic (local) numbers (+491 to +499) Toll-free numbers (+49800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported Often conditions of service contracts are limiting for porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. Oftentimes the service contract does not allow immediate porting Mobile number porting is not supported
Required information	Letter of Authorization dated within the last 30 days: Geographical (local) LOA Toll-free LOA Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days) For Toll-free numbers, you need to provide a number allocation letter from the German Regulator “Zuteilungsbescheid” for each number
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Bundesnetzagentur (BNetzA)
Other details	You can also activate new German toll-free numbers allocated by the regulator. For activation, see Applying for and activating German toll-free numbers. Note: Here you have a direct link to their Online application (0)800
How to submit	Contact the Zendesk support team with the required documentation and information.

Required information	Documents to provide
Business name	None required
Registered seat	None required
Business address (must be within Hungary)	One of the following: Extract from the commercial register or business registration showing Hungarian address Utility bill Tax notice Rent receipt Title deed
Business registration number	None required
Business email or mailing address	None required

Portable numbers	Geographic (local) numbers
Restrictions	Most international phone numbers have VOICE capability only, no SMS. The Letter of Authorization must be in Italian. You can use English translation for guidance Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Providers can share codes for each number or one code for a group of numbers Zendesk can support porting only with major carriers in Italy. Sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting: BT CloudItalia Colt Fastweb Sky Tim Tiscali TWT Uno Verizon Vodafone Wind
Required information	Letter of Authorization (LOA) dated within the last 30 days. Secret code (Codice Segreto) for the port authorization Approved business verification (Phone Number Regulations section), if applicable, for more information see this article. Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Autorità per le Garanzie nelle Comunicazioni (AGCOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

Required information	Documents to provide
Japan Regulatory Bundle application	Completed Japan Regulatory Bundle application.This means an application must be completed and signed by the authorized representative. Download the application here: English version (.pdf \| .docx) Japanese version (.pdf \| .docx)
Business name	Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at the time of upload
Business address	Corporate registration document. If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment of the local corporate entity. Utility bill of the local office address. Note: A mailer will be sent to verify the applicant's physical address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload.
Business purpose	Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at time of upload.
Authorization of representative	One of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of authorized representative	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record My Number Card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Note: Do not upload the back side of the My Number card.
Address of authorized representative	If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include: Certificate of tax payment (within the previous six months) Utility bill (within the previous six months) Note: A mailer will be sent to verify the authorized representative’s physical address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload

Required information	Documents to provide
Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable	Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last three months. Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022) An application must be completed and signed by the authorized representative. You can download the application here: English version (.pdf \| .docx) Japanese version (.pdf \| .docx)
Business name	Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at the time of upload
Business address (must be a physical address, a P.O. box is not acceptable)	Corporate registration document If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment Utility bill The supporting document(s) must have been issued within the last six months and be valid at the time of upload. Note: A mailer will be sent to verify the applicant's physical address. Documents you provide must be dated within the last three months.
Business purpose	Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload.
Authorization of representative	To prove that the representative is authorized to act on behalf of the business, provide one of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of authorized representative	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record My Number Card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Do not upload the back side of My Number card
Address of authorized representative	If one of the authorized representative’s photo ID (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include: Certificate of tax payment (within the previous six months). Utility bill (within the previous six months) Note: A mailer will be sent to verify the authorized representative’s physical address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload

Portable numbers	Geographic (local) numbers (+643, +644, +646, +647, +649) Toll-free numbers (+64508 or +64800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	Letter of Authorization (LOA) dated within the last 30 days. Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Local and mobile number portability (LMNP) are both regulated under the Telecommunications Act Ports are authorized, scheduled, and coordinated via a centralized number portability system called IPMS (Industry Portability Management System). All networks update their own routing information and confirm this information with IPMS
How to submit	Contact the Zendesk support team with the required documentation and information.

Required information	Documents to provide
There are currently no regulatory requirements for toll-free phone numbers in Peru.

Required information	Documents to provide
None required as there are currently no regulatory requirements for Mobile numbers in the Philippines.

Portable numbers	Toll-free numbers (+351 800)
Restrictions	Most international phone numbers have VOICE capability only, SMS is not possible.
Required information	Letter of Authorization (LOA) (Toll-free) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console Copy of the most recent phone bill showing the number(s) you want ported Applicable regulatory compliance documentation (see above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Autoridade Nacional de Comunicações (ANACOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

Required information	Documents to provide
There is currently no information available for local phone numbers in Puerto Rico.

Required information	Documents to provide
Currently you do not need to provide documentation for mobile numbers in Slovenia.

Portable numbers	Geographic (local) numbers (+34 8, +34 9) Non-geographic numbers (+34 901, +34 902) Toll-free numbers (+34 900, +34 800)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. Letter of Authorization must be in Spanish. You can use English translation for guidance: Geo and Non-Geo English Guide
Required information	Letter of Authorization dated within the last 30 days: Geo and Non-Geo Letter of Authorization (LOA) Toll-Free Letter of Authorization (LOA) Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
Timeframe	Once you submit all required documentation/information: For Geographic (local) and Non-geographic up to 2 weeks, depending on the complexity of the port and time required by the current service provider. For Toll-Free numbers up to 4 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Comisión Nacional de los Mercados y la Competencia (CNMC)
How to submit	Contact the Zendesk support team with the required documentation and information.

Portable numbers	Geographic (local) numbers (+44 1,+44 2) Mobile numbers (+44 7) Non-geographic (national) numbers (+44 3) Non-geographic (toll-free) numbers (+44 808, +44 800)
Restrictions	Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS Most numbers are portable. In rare cases, some numbers are not. This is either because some service providers assign phone numbers, or because some providers do not have porting agreements with the major network operators
Required information	For Geographic and Non-geographic numbers: Letter of Authorization (LoA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console. If you want to port both Geographic and Non-geographic numbers, you must fill in two separate LOAs (one for each) Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required documentation and information: For both Geographic (local) and Non-geographic numbers, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider For mobile numbers, it can take up to five - seven business days
Regulatory bodies	The Office of Communications (OFCOM)
Other details	The most common reasons for a rejected port include: Incorrect postcode Single versus multi-line geographic numbers. Associated numbers must be ported together as a range. To determine whether your number is a single- or multi-line number, reach out to your current service provider. Incorrect current provider and or range holder information. Check with your current provider and the range holder of your phone number(s) Click to check the range holder. However, information about the current provider can only be confirmed by that provider After you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank.
How to submit	Contact the Zendesk support team with the required documentation and information.

Zendesk voice and text number regulatory requirements

Identifying Regulatory Requirements

Submitting a Business Verification

Review Process

Post-Approval Process

Phone Number Regulations

Argentina: Local Numbers

Argentina: Toll-free Numbers

Argentina: Documentation Guidelines

Phone Number Regulations

Australia: Local Numbers

Australia: Mobile Numbers

Australia: Toll-free Numbers

Australia: Documentation Guidelines

Voice Guidelines

Porting Guidelines

Austria: Local Numbers

Austria: National Numbers

Austria: Mobile Numbers

Austria: Toll-free Numbers

Austria: Porting guidelines

🇧🇧 Barbados

Barbados: Local

🇧🇪 Belgium

Belgium: Local

Belgium: Mobile

Belgium: Toll-free

Belgium: Porting guidelines

🇧🇯 Benin

Benin: Mobile

🇧🇦 Bosnia & Herzegovina

Bosnia & Herzegovina: National

🇧🇼 Botswana

Botswana: Toll-free

Phone Number Regulations

Brazil: Local Numbers

Brazil: National Numbers

Brazil: Mobile Numbers

Brazil: Toll-free Numbers

Brazil: Documentation Guidelines

Porting Guidelines

🇧🇬 Bulgaria

Bulgaria: Local

Bulgaria: Toll-free

Phone Number Regulations

Canada: Local Numbers

Canada: Toll-free Numbers

SMS Guidelines

Porting Guidelines

🇨🇱 Chile

Chile: Local

Chile: Local

Chile: Mobile

Chile: Porting guidelines

🇨🇴 Columbia

Colombia: Local

Colombia: Toll-free

🇨🇷Costa Rica

Costa Rica: National

Costa Rica: Toll-free

🇭🇷 Croatia

Croatia: Toll-free

🇨🇿 Czech Republic

Czech Republic: National

Czech Republic: Local

Czech Republic: Mobile

Czech Republic: Toll-free

Czech Republic: Porting guidelines

🇩🇰 Denmark

Denmark: Local

Denmark: Mobile

Denmark: Toll-free

Denmark: Porting guidelines

🇩🇴 Dominican Republic

Dominican Republic: Local

🇪🇨 Ecuador

Equador: Local

🇪🇬 Egypt

Egypt: Toll-free

🇸🇻 El Salvador