Documents you provide must be dated within the last 3 months.
Choose a country
If a number is shown as Beta, you can click the link and sign up to add it to your account.
If a country requires an ‘Executed Letter of Authorization’, you can access it here. Make a copy, fill in your details as necessary, then send it back to us.
Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents or have a notarized power of attorney showing they are authorized.
🇦🇷 Argentina
Argentina: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix) | Proof of local address in Argentina. One of:
|
Commercial registry number | Business registration document |
Argentina: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Argentina Mobile Prefix: +54 800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of address in Argentina. One of:
|
🇦🇺 Australia
Australia: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Australia) | Information required, no document required |
Australia: Mobile
Capabilities: Voice / Text
Availability: Self Serve in product or via Zendesk support
Australia Mobile Prefix: +61 4
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of address. One of:
|
Business ID number | Business registration document |
An example of an 'Australian Business Registration' document is shown below:
Australia: Toll-free
Capabilities: Voice
Availability: Self-serve in product or via Zendesk support
Australia Toll-Free Prefixes: +61 1300, +61 1800
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address | Information required, no document required |
Australian Porting Guidelines
Portable numbers |
|
Restrictions |
|
Required information |
|
Timeframe |
|
Regulatory bodies |
|
Other details |
|
How to submit |
|
🇦🇹 Austria
Austria: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Austria. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Austria: Mobile
Capabilities: Text
Availability: Via Zendesk support
Austria Mobile Prefix: +43 6
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of Austrian address. One of:
|
Name of authorized representative | Proof of identity (one of)
|
Austria: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Austria Mobile Prefix: +43 800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within Austria) | Information required, no document required |
Name of authorized representative | Proof of identity (one of)
|
Austria Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details | |
How To Submit |
|
🇧🇪 Belgium
Belgium: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within the locality or region covered by the phone number's prefix) |
Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | Information required, no document required |
Belgium: National
Capabilities: Voice
Availability: Via Zendesk support
Belgium National Prefix: +32 78
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within the locality or region covered by the phone number's prefix) |
Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | Information required, no document required |
Belgium: Mobile
Capabilities: Text
Availability: Via Zendesk support
Belgium Mobile Prefix: +32 46
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | Information required, no document required to prove VAT number |
Belgium: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Belgium Mobile Prefix: +32 800
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business Registration Number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | Information required, no document required to prove VAT number |
Belgium Porting Guidelines
Portable numbers |
|
Restrictions |
|
Required information |
|
Timeframe |
|
Regulatory bodies | |
How to submit |
|
🇧🇴 Bolivia
Bolivia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Bolivia Toll-Free Prefix: +591 800
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address | Information required, no document required |
Letter of authorization | Executed letter of authorization |
🇧🇼 Botswana
Botswana: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Botswana Toll-Free Prefix: +267 800
There are currently no regulatory requirements for Botswana phone numbers.
🇧🇷 Brazil
Brazil: Local
Capabilities: Voice
Availability: Self-serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of Brazil address. One of:
|
Brazil: National
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of Brazil address. One of:
|
Brazil: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Brazil Toll-Free Prefix: +55 800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Proof of Brazil address. One of:
|
Brazil Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details |
|
How To Submit |
|
🇧🇬 Bulgaria
Bulgaria: Local
Capabilities: Voice
Availability: Self-serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Bulgaria. One of:
|
Unified identification code | Information required, no document required |
Seat of address of registration | Information required, no document required |
Email address | Information required, no document required |
Bulgaria: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Bulgaria Toll-Free Prefix: +359 800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Unified identification code | Information required, no document required |
Registered business address (can be anywhere in the world) | Information required, no document required |
Email address | Information required, no document required |
🇨🇦 Canada
Canada: Local
Capabilities: Voice
Availability: Self-serve in product or via Zendesk support
Canada: Toll-free
Capabilities: Voice / Text
Availability: Self-serve in product or via Zendesk support
There are currently no regulatory requirements for Canada phone numbers.
Canada Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers. |
Required Information |
Most mobile operators require account numbers and PINs to port; some providers also require account PINs to port out. Before porting, check with your current provider to see whether a PIN is required and, if so, what it is. Note that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers' release; the address must match their records. |
Timeframe |
Once you submit all required documentation/information, up to 4 weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory Bodies |
The Canadian Radio-television and Telecommunications Commission (CRTC) |
How To Submit |
For Canadian toll-free numbers, Get in touch with our support team, with the required documentation/information. |
🇨🇱 Chile
Chile: Local (Anonymous calling and call forward to international destinations is prohibited by regulation)
Capabilities: Voice
Availability: Self-serve in-product or via Zendesk support
Required information | Documents to provide |
---|---|
Business Name | Excerpt from the commercial register |
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.) | Proof of local address in Chile, One of:
|
Chile Porting Guidelines
Portable Numbers |
|
---|---|
Required Information |
|
Timeframe |
|
How To Submit |
|
Colombia
Colombia: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business Name | Excerpt from the commercial register |
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.) | Proof of local address in Columbia, One of:
|
Colombia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Colombia Toll-Free Prefix: +571 800
Required information | Documents to provide |
---|---|
Business Name | Excerpt from the commercial register |
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.) | Proof of local address in Columbia, One of:
|
🇭🇷 Croatia
Croatia: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Excerpt from the court register showing name of Authorized Representative |
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable.) | Court register showing local address |
Company registration number | Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta) |
Name of authorized representative |
One of the following: National ID, Passport, Residence Permit |
Cyprus
Cyprus: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Business Registration document showing business name. |
Business registration number | Business Registration showing business registration number |
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.) | Business Registration document showing Local business address. |
Authorised representative name | Government issued ID. |
🇨🇿 Czech Republic
Czech Republic: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Czech Republic. One of:
|
Business ID number | Information required, no document required |
Name of authorized representative | Information required, no document required |
Address of authorized representative | Information required, no document required |
Czech Republic: National
Capabilities: Voice
Availability: Via Zendesk support
Czech Republic National Prefix: +420 910
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (can be anywhere in the world) | Information required, no document required |
Business ID number | Information required, no document required |
Name of authorized representative | Information required, no document required |
Address of authorized representative | Information required, no document required |
Czech Republic: Mobile
Capabilities: Text
Availability: Via Zendesk support
Czech Republic Mobile Prefix: +420 73
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | Information required, no document required |
Business ID number | Information required, no document required |
Name of authorized representative | Proof of identity. One of:
|
Authorization of authorized representative | Proof that representative is authorized to act on behalf of the business. One of:
|
Address of authorized representative | Information required, no document required |
Czech Republic: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Czech Republic Toll-Free Prefix: +420 800
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (can be anywhere in the world) | Information required, no document required |
Business ID number | Information required, no document required |
Name of an authorized representative | Information required, no document required |
Address of authorized representative | Information required, no document required |
Czech Republic Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies | |
Other Details |
|
How To Submit |
|
🇩🇰 Denmark
Denmark: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Denmark) | Proof of Denmark address. One of:
|
Business registration number | Information required, no document required |
Denmark: Mobile
Capabilities: Voice and text
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Denmark) | Proof of Denmark address. One of:
|
Business registration number | Information required, no document required |
Denmark: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Denmark Toll-Free Prefix: +45 80
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Denmark) | Information required, no document required |
Denmark Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details | |
How To Submit |
|
🇩🇴 Dominican Republic
Dominican Republic: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable) | Business registration document (showing local address) |
🇸🇻 El Salvador
El Salvador: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name |
Business registration document |
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable) | Proof of local address. One of:
|
Name of an authorized representative | Proof of identity. One of:
|
Authorization of Authorised Representative |
Business registration document showing the name of the authorized representative |
🇪🇪 Estonia
Estonia: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Extract from the commercial register |
Business address (can be anywhere in the world) | Information required, no document required |
Estonia: National
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Extract from the commercial register |
Business address (can be anywhere in the world) | Information required, no document required |
🇫🇮 Finland
Finland: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within the locality or region covered by the phone number's prefix) | Information required, no document required |
Finland: National
Capabilities: Voice
Availability: Via Zendesk support
Finland Toll-Free Prefix: +358 75
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address | Information required, no document required |
Finland: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Finland Toll-Free Prefix: +358 800
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address | Information required, no document required |
Finland Porting Guidelines
Portable Numbers |
|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details |
|
How To Submit |
|
🇫🇷 France
France: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney) |
Business address (must be within locality or region covered by the phone number's prefix) |
Proof of local address in France. One of:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing business registration number |
Name of authorized representative | Proof of identity. One of:
|
France: National
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney) |
Business address (must be within locality or region covered by the phone number's prefix) |
Proof of local address in France. One of:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing business registration number |
Name of authorized representative | Proof of identity. One of:
|
France Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details | |
How To Submit |
|
🇩🇪 Germany
Germany: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business Name |
Excerpt from the commercial register (Handelsregisterauszug) |
Business Address Must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable. |
Excerpt from the commercial register (Handelsregisterauszug) showing local address |
Germany: Mobile
German mobile numbers will only be available to German-registered GmbH and AG companies.
Capabilities: Voice / Text
Availability: Via Zendesk support
Germany Mobile Prefix: +49 157
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (Handelsregisterauszug) |
Business address (may be anywhere in the world) | Proof of address. One of:
|
German VAT Number | Information required, no document required |
Germany: Toll-Free
Capabilities: Voice
Availability: Via Zendesk support
Germany Toll-Free Prefix: +49 800
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (Handelsregisterauszug) |
Business address (may be anywhere in the world) | Proof of Germany address. One of:
|
Name and Contact Information of Representative in Germany (if business is not in Germany) | Information required, no document required |
VAT Number |
Information required, no document required |
Proof of number allocation |
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter 'German Toll-Free numbers are allocated directly by the National Regulator (BNetzA) to individuals and businesses upon application. You will need to apply for A Toll-Free number from BNetzA and once received we can activate it for you. The procedure for the application and activation of a Toll-Free number can be found here. You will need an address in Germany to apply for a Toll-Free Number. |
Germany Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details |
|
How To Submit |
|
🇬🇭 Ghana
Ghana: Mobile
Capabilities: Voice
Availability: Currently unavailable
Ghana Mobile Prefix: +233
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (may be anywhere in the world) | Information required, no document required |
Incorporation Date (corporate entities) or Registration Date (partnerships or unincorporated entities) | Information required, no document required |
🇬🇷 Greece
Greece: Local
Capabilities: Voice
Availability: Currently unavailable
Greece Mobile Prefix: +233
Required information | Documents to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Greece. One of:
|
Tax ID number | Information required, no document required |
Business email or mailing address | Information required, no document required |
Greece: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Greece Toll-Free Prefix: +30 800
Required information | Documents to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | Information required. No document required |
Tax ID number | Information required, no document required |
Business email or mailing address | Information required, no document required |
🇭🇰 Hong Kong
Hong Kong: National
Capabilities: Voice
Availability: Via Zendesk support
Hong Kong Mobile Prefix: +85230, +85258
Required information | Documents to provide |
---|---|
Business name | Business Registration Certificate |
Business address (can be anywhere in the world) | One of:
Correspondence with government departments (no more than 3 months old):
Correspondence with banks or financial institutions (no more than 3 months old):
Correspondence with public utilities (no more than 3 months old):
Correspondence with operators of public telecommunications services:
Must show name to demonstrate addressee is business. |
Business registration number | Business registration document |
Hong Kong: Mobile
Capabilities: Text
Availability: Via Zendesk support
Hong Kong Mobile Prefix: +852 6
Restrictions: SMS to HK destinations is only supported when sent from a pre registered Alpha Numeric number which can be requested by contacting our Support team.
Required information | Documents to provide |
---|---|
Business name | Business Registration Certificate |
Business address (can be anywhere in the world) | One of:
Correspondence with government departments (no more than 3 months old):
Correspondence with banks or financial institutions (no more than 3 months old):
Correspondence with public utilities (no more than 3 months old):
Correspondence with operators of public telecommunications services:
Must show name to demonstrate addressee is business. |
Business registration number | Business registration document |
Hong Kong: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Hong Kong Toll-Free Prefix: +852 800
Required information | Documents to provide |
---|---|
Business name | Business Registration Certificate |
Business address (can be anywhere in the world) | One of:
Correspondence with government departments (no more than 3 months old):
Correspondence with banks or financial institutions (no more than 3 months old):
Correspondence with public utilities (no more than 3 months old):
Correspondence with operators of public telecommunications services:
Must show name to demonstrate addressee is business. |
Business registration number | Business registration document |
🇭🇺 Hungary
Hungary: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Registered seat | Information required, no document required |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Hungary. One of:
|
Business registration number | Information required, no document required |
Business email or mailing address | Information required, no document required |
Hungary: Mobile
Capabilities: Text
Availability: Via Zendesk support
Hungary Mobile Prefix: +36 70
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Registered seat | Information required, no document required |
Business address (must be within Hungary) | Proof of Hungary address. One of:
|
Business registration number | Information required, no document required |
Business email or mailing address | Information required, no document required |
🇮🇸 Iceland
Iceland: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (can be anywhere in the world) | Information required, no document required |
🇮🇩 Indonesia
Indonesia: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (Must be within locality or region covered by the phone number's prefix) | Business Registration Document |
Name of Authorised Representative | National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians |
Indonesia: Mobile
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (Can be anywhere in the world) | Business Registration Document |
Name of Authorised Representative | National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians |
Indonesia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (Can be anywhere in the world) | Business Registration Document |
Name of Authorised Representative | National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians |
*Numbers are not allowed for callback service
🇮🇪 Ireland
Ireland: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within the locality or region covered by the phone number's prefix) | Information required, no document required |
Ireland: Mobile
Capabilities: Text
Availability: Via Zendesk support
Ireland Mobile Prefix: +353 86
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within Ireland) | Information required, no document required |
Ireland: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Ireland Toll-Free Prefix: +353 1800
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Business address (can be anywhere in the world) | Information required, no document required |
Ireland Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
In order:
|
Timeframe |
|
Regulatory Bodies | |
Other Details |
|
How To Submit |
|
🇮🇱 Israel
Israel: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Israel: Mobile
Capabilities: Voice / Text
Availability: Self Serve in product or via Zendesk support
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
There are currently no regulatory requirements for Israel phone numbers.
🇮🇹 Italy
Italy: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Information required, no document required |
Business address (Must be within locality or region covered by the phone number's prefix) | Proof of Italy address. One of:
|
VAT (or business registration ID, if VAT is unavailable) | Information required, no document required |
Name of authorized representative | Proof of identity. One of:
|
Date of birth of authorized representative | Information required, no document required |
Place of birth of authorized representative | Information required, no document required |
Fiscal code of authorized representative (Tax ID or equivalent / Codice Fiscale) | Information required, no document required |
Nationality of authorized representative | Information required, no document required |
Italy Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies | |
Other Details | |
How To Submit |
|
🇯🇵 Japan
Japan: Local
Capabilities: Voice
Availability: via Zendesk support
Required information | Documents to provide |
---|---|
Japan regulatory bundle application |
Completed Japan regulatory bundle application An application must be completed and signed by the authorized representative. For links to the latest version of the application, see Twilio's page about regulatory guidelines for Japan. |
Business name |
Proof of Identity Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload. |
Business address Must be in Japan |
Proof of address Corporate registration document If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following:
Note: A mailer will be sent to verify the Applicant's physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload. |
Business purpose |
Proof of business purpose Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at time of upload. |
Authorization of representative |
Proof that representative is authorized to act on behalf of the business Provide one of the following:
|
Name of Authorized Representative |
Proof of identity Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:
* Do not upload the back side of My Number Card |
Address of authorized representative
|
Proof of address If one of the authorized representative’s photo ID’s does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include:
Note: A mailer will be sent to verify the Authorized Representative’s physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload * Do not upload the back side of My Number Card |
Required information | Documents to provide |
---|---|
Japan regulatory bundle application |
Completed Japan regulatory bundle application An application must be completed and signed by the authorized representative. For links to the latest version of the application, see Twilio's page about regulatory guidelines for Japan. |
Business name |
Proof of Identity Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload. |
Business address Must be in Japan |
Proof of address Corporate registration document If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following:
Note: A mailer will be sent to verify the Applicant's physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload. |
Business purpose |
Proof of business purpose Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at time of upload. |
Authorization of representative |
Proof that representative is authorized to act on behalf of the business Provide one of the following:
|
Name of Authorized Representative |
Proof of identity Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:
* Do not upload the back side of My Number Card |
Address of authorized representative
|
Proof of address If one of the authorized representative’s photo ID’s does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include:
Note: A mailer will be sent to verify the Authorized Representative’s physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload * Do not upload the back side of My Number Card |
Japan: Toll-free
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Japan Toll-Free Prefix: +81120, +81800
Required information | Documents to provide |
---|---|
Japan regulatory bundle application |
Completed Japan regulatory bundle application An application must be completed and signed by the authorized representative. For links to the latest version of the application, see Twilio's page about regulatory guidelines for Japan. |
Business name |
Proof of Identity Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload. |
Business address Must be in Japan |
Proof of address Corporate registration document If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following:
Note: A mailer will be sent to verify the Applicant's physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload. |
Business purpose |
Proof of business purpose Corporate registration document The supporting document(s) must have been issued within the last 6 months and be valid at time of upload. |
Authorization of representative |
Proof that representative is authorized to act on behalf of the business Provide one of the following:
|
Name of Authorized Representative |
Proof of identity Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:
* Do not upload the back side of My Number Card |
Address of authorized representative
|
Proof of address If one of the authorized representative’s photo ID’s does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include:
Note: A mailer will be sent to verify the Authorized Representative’s physical address. The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload * Do not upload the back side of My Number Card |
🇰🇪 Kenya
Kenya: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Documents to provide |
---|---|
Business name | Business Registration Document |
Name of Authorised Representative |
Proof of identity. One of:
|
Business address Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable where a local address is required. |
Proof of local address in Kenya. One of:
|
🇱🇻 Latvia
Latvia: Local
Capabilities: Voice
Availability: Via Zendesk support
There are currently no regulatory requirements for Latvia phone numbers.
🇱🇹 Lithuania
Lithuania: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name |
Business registration showing Business Name |
Business address (must be within Lithuania) | Business registration showing Lithanian address |
🇱🇺 Luxembourg
Luxembourg: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Extract from the commercial register (Registre du Commerce et des Sociétés) |
Business address (must be within Luxembourg) | Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address |
🇲🇴 Macao
Availability: Through the Zendesk Talk Global Number Beta form
Macao Toll-Free Prefix: +85 36
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Macau) |
Proof of local address in Macao. One of:
|
🇲🇾 Malaysia
Availability: Via Zendesk support
Malaysia Mobile Prefix: +6016, +6011
Required information | Document to provide |
---|---|
Business name | Business Registration Document |
Business address (must be within Malaysia) | Business Registration Document |
Name of Authorized Representative | Proof of identity. One of:
|
Identity Document Number of Authorized Representative | Proof of identity. One of:
|
Identity Document Issuing Country of Authorized Representative | Proof of identity. One of:
|
Address of Authorized Representative |
Proof of Malaysian Address, One of:
|
Letter of Authorization for Authorized Representative |
Proof that representative is authorized to act on behalf of the business:
|
Availability: Through the Zendesk Talk Global Number Beta form
Malaysia Toll-Free Prefix: +601800
Required information | Document to provide |
---|---|
Business name | Business Registration Document |
Business address (Anywhere in world) | Business Registration Document |
🇲🇱 Mali
Mali: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Mali) |
Proof of local address in Mali. One of:
|
🇲🇹 Malta
Malta: Local
Capabilities: Voice
Availability: Currently unavailable
There are currently no regulatory requirements for Malta phone numbers.
🇲🇺 Mauritius
Mauritius: Mobile (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Mauritius Mobile Prefix: +2305
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Mauritius) |
Proof of local address in Mauritius. One of:
|
🇲🇽 Mexico
Mexico: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) |
Proof of address. One of:
|
Mexico: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Mexico Toll-Free Prefix: +52 800, +52 1800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
Proof of address. One of:
|
Mexico Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory Bodies |
Instituto Federal de Telecomunicaciones (IFT) |
Other Details | |
How To Submit |
|
🇲🇩 Moldova
Moldova: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Business registration document |
🇳🇦 Namibia
Namibia: National (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Namibia) |
Proof of local address in Namibia. One of:
|
🇳🇱 Netherlands
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (May be anywhere in the world) |
Information required, no document required |
Netherlands: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (KvK) |
Business address (Must be within locality or region covered by the phone number's prefix (or anywhere in NL for National NL numbers); a PO Box is not acceptable) |
Excerpt from the commercial register (KvK) showing local address, |
Netherlands VAT Number | Information required, no document required |
Netherlands: National
Capabilities: Voice
Availability: Via Zendesk support
Netherland Toll-Free Prefix: +3185
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register (KvK) |
Business address (Must be within locality or region covered by the phone number's prefix (or anywhere in NL for National NL numbers); a PO Box is not acceptable) |
Excerpt from the commercial register (KvK) showing local address, |
Netherlands VAT Number | Information required, no document required |
Netherlands Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies | |
Other Details | |
How To Submit |
|
🇳🇿 New Zealand
New Zealand: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (Must be within locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.) | Excerpt from the commercial register |
New Zealand: Toll-Free
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
New Zealand Toll-Free Prefix: +64 800
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (can be anywhere in the world) | Information required, no document required |
New Zealand Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details |
|
How To Submit |
|
🇳🇴 Norway
Norway: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix) | Information required, no document required |
Business registration number | Business registration document |
Norway: Mobile
Capabilities: Text
Availability: Via Zendesk support
Norway Mobile Prefix: +47 59
Required information | Document to provide |
---|---|
Business name, Business registration number | Business registration document |
Business address (can be anywhere in the world) | Proof of address. One of:
|
Name of an authorized representative | Proof of identity. One of:
|
Authorization of authorized representative | Proof of authorization to act on behalf of the company. One of:
|
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number) | Information required, no document required |
Norway: Toll-Free
Capabilities: Voice
Availability: Via Zendesk support
Norway Toll-Free Prefix: +47 800
Required information | Document to provide |
---|---|
Business name, Business registration number | Business registration document |
Business address (can be anywhere in the world) | Proof of address. One of:
|
Name of an authorized representative | Proof of identity. One of:
|
Authorization of authorized representative | Proof of authorization to act on behalf of the company. One of:
|
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number) | Information required, no document required |
Norway Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies | |
Other Details | |
How To Submit |
|
🇵🇦 Panama
Panama: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required Information | Document to provide |
---|---|
Business Name |
|
Address Must be within the locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required. |
|
Name of authorized representative or Legal Representative |
|
Letter of Declaration |
Signed Letter of Declaration (Available here) |
🇵🇪 Peru
Peru: Local
Capabilities: Voice
Availability: Currently unavailable
Peru: Toll-Free
Capabilities: Voice
Availability: Via Zendesk support
There are currently no regulatory requirements for Peru phone numbers.
🇵🇭 Philippines
Philippines: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Local Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) | Mayors permit showing local address |
Business Registration Number |
Business registration document |
Philippines: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Philippines Toll-Free Prefix: +631 800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (May be anywhere in the world) |
|
🇵🇱 Poland
Poland: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix) | Information required, no document required |
Business registration number | Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register |
Name of an authorized representative | Information required, no document required |
Authorization of authorized representative | Proof of authorization to act on behalf of the company, for example:
|
Poland: Mobile
Capabilities: Text
Availability: Via Zendesk support
Poland Mobile Prefix: +48 73, +48 79
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | Information required, no document required |
Business registration number | Excerpt from a relevant business register such as National ID (REGON), National tax ID (NIP), National Court Register (KRS), or business activity register |
Name of Authorized Representative |
Information required, no document required |
Authorization of Authorized Representative |
|
Poland: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Poland Toll-Free Prefix: +48 800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | Information required, no document required |
Business registration number | Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register |
🇵🇹 Portugal
Portugal: National
Capabilities: Voice
Availability: Via Zendesk support
Portugal National Prefix: +35130
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within Portugal) | Business registration document or commercial register showing address |
Business tax number (for example, VAT) | Government-issued ID showing tax number |
Portugal: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Portugal Toll-Free Prefix: +35 1800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Business registration document or commercial register showing address |
Business tax number (for example, VAT) | Government-issued ID showing tax number |
Letter of Authorization (LOA) |
Executed Letter of Authorization *If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, print it to pdf, and then upload it in the Business Verification section under Talk Settings. |
Portugal Porting Guidelines
Portable Numbers |
|
Restrictions |
|
Required Information |
|
Timeframe |
|
Regulatory Bodies |
|
Other Details |
|
How To Submit |
|
🇵🇷 Puerto Rico
Puerto Rico: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
There are currently no regulatory requirements for Puerto Rico phone numbers.
🇷🇴 Romania
Romania: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address. One of:
|
Trade registry number or fiscal number | Proof of trade registry or fiscal number. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that the representative is authorized to act on behalf of the business. One of:
|
Date of birth of authorized representative | Information required, no document required |
Address of authorized representative | Information required, no document required |
Series, number, and expiry of identity document of authorized representative | One of:
Showing the series, number, and expiry date. |
Romania: National
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address. One of:
|
Trade registry number or fiscal number | Proof of trade registry or fiscal number. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that representative is authorized to act on behalf of the business. One of:
|
Date of birth of authorized representative | Information required, no document required |
Address of authorized representative | Information required, no document required |
Series, number, and expiry of identity document of authorized representative | One of:
Showing the series, number and expiry date. |
Romania: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Romania Toll-Free Prefix: +40 800
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | Proof of address. One of:
|
Trade registry number or fiscal number | Proof of trade registry or fiscal number. One of:
|
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that representative is authorized to act on behalf of the business. One of:
|
Date of birth of authorized representative | Information required, no document required |
Address of authorized representative | Information required, no document required |
Series, number, and expiry of identity document of authorized representative | One of:
Showing the series, number and expiry date. |
🇷🇸 Serbia
Serbia: Toll-free (Beta)Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
There are currently no regulatory requirements for Serbia phone numbers.
🇸🇬 Singapore
Singapore: National
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Name of Authorized Representative |
Passport |
Identity Document Number |
Passport |
Business Name | Business registration document |
Business Registration Number | Business registration document |
Phone Number (must be different than the existing Zendesk Talk number) | Information required, no document required |
Billing Address (can be anywhere in the world) | Business registration document |
Service Address (if different from billing address) | Business registration document |
Email Address | No document required |
Singapore: Mobile
Capabilities: Text
Availability: Via Zendesk support
Singapore Mobile Prefix: +658
Text requirements: Sender ID Registration is required for A2P SMS traffic to Singapore, to learn more click here.
Required information | Document to provide |
---|---|
Business Name | Business registration document |
Business Registration Number | Business registration document |
Billing Address (can be anywhere in the world) | Information required, no document required |
Service Address (if different to billing address) | Information required, no document required |
Email Address | Information required, no document required |
🇸🇰 Slovakia
Slovakia: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Slovakia. One of:
|
Registered seat | Business registration document |
Business registration number | Business registration document |
Name of authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that the representative is authorized to act on behalf of the company. One of:
|
Slovakia: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Slovakia Toll-Free Prefix: +421 800
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) | Information required, no document required |
Registered seat | Business registration document |
Business registration number | Business registration document |
Name of an authorized representative | Proof of identity. One of:
|
Authorization of representative | Proof that the representative is authorized to act on behalf of the business. One of:
|
🇸🇮 Slovenia
Slovenia: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address in Slovenia. One of:
|
🇿🇦 South Africa
South Africa: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (must be within locality or region covered by the phone number's prefix) | Proof of local address. One of:
|
Name of an authorized representative | Government-issued ID showing photo, full name, and identity number |
Address of authorized representative | Information required, no document required |
The identity number of an authorized representative | Government-issued ID showing photo, full name, and identity number |
Nationality of the authorized representative | Information required, no document required |
Business registration number | Business registration document. One of:
|
South Africa: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
South Africa Toll-Free Prefix: +27 800
Required information | Document to provide |
---|---|
Business name | Business registration document. One of:
|
Business address (can be anywhere in the world) | Proof of address. One of:
|
Name of an authorized representative | Government-issued ID showing photo, full name, and identity number |
Address of authorized representative | Information required, no document required |
The identity number of an authorized representative | Government-issued ID showing photo, full name, and identity number |
Nationality of the authorized representative | Information required, no document required |
Business registration number | Business registration document. One of:
|
South Korea
South Korea: Local
Capabilities: Voice
Availability: Currently unavailable
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Information required, no document required |
South Korea: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
South Korea Toll-Free Prefix: +82308
Required information | Document to provide |
---|---|
Business name | Business registration document |
Business address | Information required, no document required |
🇪🇸 Spain
Spain: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) | Business registration showing address |
Spain: National
Capabilities: Voice
Availability: Via Zendesk support
Spain Mobile Prefix: +34518
Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (Must be within Spain) | Business registration document |
Spain: Mobile
Capabilities: Text
Availability: Via Zendesk support
Spain Mobile Prefix: +34911, +34955, +3498, +34931, +34960, +34971
Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (Must be within Spain) | Business registration document |
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Spain Toll-Free Prefix: +34900
Required information | Document to provide |
---|---|
Business name | Business registration document |
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal) | Business registration document |
Business address (Must be within Spain) | Business registration document |
Spain Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
Once you submit all required documentation/information:
|
Regulatory Bodies |
Comisión Nacional de los Mercados y la Competencia (CNMC) |
Other Details | |
How To Submit |
|
🇸🇪 Sweden
Sweden: Local
Capabilities: Voice
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Sweden) | Proof of Sweden address. One of:
|
Business Registration Number |
|
Sweden: National
Capabilities: Voice
Availability: Via Zendesk support
Sweden Toll-Free Prefix: +4610
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Sweden) | Proof of Sweden address. One of:
|
Business Registration Number |
|
Sweden: Mobile
Capabilities: Text
Availability: Via Zendesk support
Sweden Toll-Free Prefix: +467
There are currently no regulatory requirements for Sweden mobile phone numbers.
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Sweden Toll-Free Prefix: +46200
There are currently no regulatory requirements for Sweden's toll-free phone numbers.
🇨🇭 Switzerland
Switzerland: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Excerpt from commercial or official business register |
Business address: Must be in Switzerland; a PO Box is not acceptable as a local address. | Excerpt from commercial or official business register showing a local address |
Unternehmens-Identifikationsnumber (UID) for Swiss entities | Information required, no document required |
If you need to find your Swiss 'UID number', you can do so here.
Switzerland: Mobile
Capabilities: Text
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Excerpt from commercial or official business register |
Business address (can be anywhere in the world) | Excerpt from commercial or official business register showing address |
Unternehmens-Identifikationsnumber (UID) for Swiss entities | Information required, no document required |
Surname and first name of the telephone user |
If you need to find your Swiss 'UID number', you can do so here.
Switzerland Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
|
Timeframe |
Once you submit all the required documentation/information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory Bodies | |
Other Details | |
How To Submit |
|
🇹🇼 Taiwan
Taiwan: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Taiwan Toll-Free Prefix: +88680
Information Required | Documentation Required | Acceptable Documentation (One of the following) |
---|---|---|
Business Name and Address Address can be anywhere in the world. a PO Box is not acceptable. |
Proof of Identity / Address |
Company Registration showing the business name and local address |
Company Registration Number |
Proof of Registration Number |
Company Registration showing the company’s registration number |
Name of an authorized representative |
Proof of Identity |
|
🇹🇭 Thailand
Thailand: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name and Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.) |
Excerpt from the commercial register showing the Thai address |
Name of Legal Representative | Thai Government Issued ID Card |
ID Number of the Legal Representative |
Thai Government Issued ID Card |
Thailand: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name |
Excerpt from the commercial register |
Business address (may be anywhere in the world ) |
Excerpt from the commercial register |
Business Registration Number |
Excerpt from Commercial Register showing the Business Registration Number |
Type of Business | Information required, no document required |
🇹🇹 Trinidad and Tobago
Trinidad and Tobago: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
There are currently no regulatory requirements for Trinidad and Tobago phone numbers.
🇹🇳 Tunisia
Tunisia: National (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (must be within Tunisia) |
Proof of local address in Tunisia. One of:
|
🇺🇬 Uganda
Uganda: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (anywhere in the world) |
Information required, no document required |
🇦🇪 UAE
UAE: Toll-Free (Beta)
Capabilities: Voice
Availability: Zendesk support
UAE Toll-Free Prefix: +971 800
An ‘Executed Letter of Authorization’ can be accessed here, you can make a copy and fill in your details as necessary before sending it back to us as a PDF.
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address | Information required, no document required |
Letter of authorization | Executed letter of authorization |
🇬🇧 United Kingdom
United Kingdom: Local
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (can be anywhere in the world) | Information required, no document required |
United Kingdom: National
Capabilities: Text
Availability: Via Zendesk support
Required information | Document to provide |
---|---|
Business name | Information required, no document required |
Business address (can be anywhere in the world) | Information required, no document required |
United Kingdom: Mobile
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
United Kingdom Mobile Prefix: +447
Capabilities: Voice
Availability: Self Serve in product or via Zendesk support
United Kingdom Toll-Free Prefix: +44808, +44800
There are currently no regulatory requirements for UK local phone numbers.
United Kingdom Porting Guidelines
Portable Numbers |
|
---|---|
Restrictions |
|
Required Information |
For Geo and Non-Geo numbers:
|
Timeframe |
Once you submit all required documentation/information:
|
Regulatory Bodies | |
Other Details |
The most common reasons for a rejected port include:
Once you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank. |
How To Submit |
|
🇺🇸 USA
USA: Local
Capabilities: Voice and Text
Availability: Self Serve in product or via Zendesk support
Regulatory requirements only for Zendesk Text: To use local numbers to send SMS, businesses must now complete a registration process before they can get started with them. To learn more, click here.
Regulatory requirements only for Zendesk Talk: None
USA: Toll-free
Capabilities: Voice and Text
Availability: Self Serve in product or via Zendesk support
Regulatory requirements only for Zendesk Text: To use toll-free numbers to send SMS, businesses must now verify their numbers if sending over 2000 SMS messages per number per day. To verify your numbers, click here.
Regulatory requirements only for Zendesk Talk: None
USA Porting Guidelines
Portable Numbers |
|
Restrictions |
|
Required Information |
|
Timeframe |
Once you submit all required information, 2 - 4 weeks for standard ports (fewer than 50 numbers), barring rejections from your current service provider. For bulk ports (more than 50 numbers), 4 - 6 weeks, barring rejections from your current service provider. |
Regulatory Bodies |
The Federal Communications Commission (FCC)
|
Other Details |
The most common reason for a rejected port is an incorrect name and/or address information. To ensure you have the correct information, ask your current service provider for the address and name on your Customer Service Record (CSR). |
How To Submit |
Submit your request directly to our Support team. The maximum amount of numbers per port is 1000. |
🇻🇪 Venezuela
Venezuela: Toll-Free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Venezuela Toll-Free Prefix: +58 800
Required information |
Document to provide |
Business name |
Information required, no document required |
Business address |
Information required, no document required |
Alternative phone number (for non-Venezuelan users) |
Information required, no document required |
Business industry and purpose (IE healthcare, financial services / customer service) |
Information required, no document required |
Letter of authorization |
Executed letter of authorization (Available here) |
🇻🇳 Vietnam
Vietnam: Local
Capabilities: Voice
Availability: Currently unavailable
Required information |
Document to provide |
Business name |
Excerpt from the commercial register |
Business Registration Number |
Excerpt from the commercial register |
Business Service Address Must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. |
Proof of local address in Vietnam. One of:
|
Billing Address If different |
Information required, no document required |
Email Address |
Information required, no document required |
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