Zendesk Talk and Zendesk Text number regulatory requirements – Zendesk help

Suite all all plans

Before you can purchase a new phone number in Zendesk Talk and Text, certain countries have specific regulations that require you to verify your business. Use this article to learn about the business information and documents you'll need to submit before you can purchase a Talk or Text number. To verify your business with Talk, follow the steps in Verifying your business for Zendesk Talk phone number purchasing.

Note: Not all numbers may be available at a point in time but we'll always work to get your requested numbers from our phone number provider as quickly as possible.
Documents you provide must be dated within the last 3 months.

Choose a country

From the list, choose a country to learn more about the address and documentation requirements you'll need to provide.

If a number is shown as Beta, you can click the link and sign up to add it to your account.

If a country requires an ‘Executed Letter of Authorization’, you can access it here. Make a copy, fill in your details as necessary, then send it back to us.

Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents or have a notarized power of attorney showing they are authorized.

🇦🇷 Argentina

Argentina: Local (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	Proof of local address in Argentina. One of: Business registration document or commercial register showing a local address Utility bill Tax notice Rent receipt Title deed
Commercial registry number	Business registration document

Argentina: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Argentina Mobile Prefix: +54 800

Required information	Document to provide
Business name	Business registration document
Business address	Proof of address in Argentina. One of: Business registration document or commercial register showing Argentina address Utility bill Tax notice Rent receipt Title deed

🇦🇺 Australia

Australia: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Information required, no document required
Business address (must be within Australia)	Information required, no document required

Australia: Mobile

Capabilities: Voice / Text

Availability: Self Serve in product or via Zendesk support

Australia Mobile Prefix: +61 4

Required information	Document to provide
Business name	Business registration document
Business address	Proof of address. One of: Business registration document or commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID number	Business registration document

An example of an 'Australian Business Registration' document is shown below:

Australia: Toll-free

Capabilities: Voice

Availability: Self-serve in product or via Zendesk support

Australia Toll-Free Prefixes: +61 1300, +61 1800

Required information	Document to provide
Business name	Information required, no document required
Business address	Information required, no document required

Australian Porting Guidelines

Portable numbers	Geographic (local) numbers (+61 2, +61 3, +61 7, +61 8) Mobile numbers (+61 4) Toll-free and shared-cost numbers (+61 1300, +61 1800) Toll-free 13 numbers (+61 13XX)
Restrictions	Most of International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request.
Required information	Letter of Authorization (LOA) dated within the last 30 days Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days) For geographic numbers only, confirm the category of the desired port: CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services. CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting.
Timeframe	Once you submit all required information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	The Australian Communications and Media Authority (ACMA)
Other details	In addition to porting, new toll-free numbers can be activated on Zendesk Talk. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.
How to submit	Get in touch with our support team, with the required documentation/information. To port geographic (local) numbers, include the category type. You can find all the requirements needed above.

🇦🇹 Austria

Austria: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Austria. One of: Excerpt from company book or registration showing local address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Bank confirmation of identity

Austria: Mobile

Capabilities: Text

Availability: Via Zendesk support

Austria Mobile Prefix: +43 6

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Austrian address. One of: Excerpt from company book or registration showing Austrian address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	Proof of identity (one of) Government-issued ID Passport Bank confirmation of identity

Austria: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Austria Mobile Prefix: +43 800

Required information	Document to provide
Business name	Business registration document
Business address (must be within Austria)	Information required, no document required
Name of authorized representative	Proof of identity (one of) Government-issued ID Passport Bank confirmation of identity

Austria Porting Guidelines

Portable Numbers	Geographic (local) numbers Non-geographic (national) numbers (+43 720) Toll-Free Numbers (+43 800)
Restrictions	Most International Phone Numbers have VOICE capability only, no SMS. Austrian local numbers are often assigned in ranges. Some ranges may be assigned as a set of separate numbers and some only as master numbers with extensions.Check which setup you have before porting to make sure you know how many actual numbers you have. Often conditions of service contracts are limiting porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It often happens that the service contract does not allow immediate porting.
Required Information	Letter of Authorization (LOA) dated within the last 30 days Applicable regulatory compliance documentation (above)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR-GmbH)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇧🇪 Belgium

Belgium: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within the locality or region covered by the phone number's prefix)	Excerpt from the commercial register (extrait BCE)
Business Registration Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	Information required, no document required

Belgium: National

Capabilities: Voice

Availability: Via Zendesk support

Belgium National Prefix: +32 78

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within the locality or region covered by the phone number's prefix)	Excerpt from the commercial register (extrait BCE)
Business Registration Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	Information required, no document required

Belgium: Mobile

Capabilities: Text

Availability: Via Zendesk support

Belgium Mobile Prefix: +32 46

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business Registration Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	Information required, no document required to prove VAT number

Belgium: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Belgium Mobile Prefix: +32 800

Required information	Document to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business Registration Number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	Information required, no document required to prove VAT number

Belgium Porting Guidelines

Portable numbers	Geographic (local) numbers Toll-Free numbers (+32 800) National numbers (+32 78)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS.
Required information	Letter of Authorization (LOA) dated within the last 90 days Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Belgian Institute for Postal services and Telecommunications (BIPT)
How to submit	Get in touch with our support team, with the required documentation/information. To port geographic (local) numbers, include the category type. You can find all the requirements needed above.

🇧🇴 Bolivia

Bolivia: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Bolivia Toll-Free Prefix: +591 800

Required information	Document to provide
Business name	Information required, no document required
Business address	Information required, no document required
Letter of authorization	Executed letter of authorization

🇧🇼 Botswana

Botswana: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Botswana Toll-Free Prefix: +267 800

There are currently no regulatory requirements for Botswana phone numbers.

🇧🇷 Brazil

Brazil: Local

Capabilities: Voice

Availability: Self-serve in product or via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Brazil address. One of: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Brazil: National

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Brazil address. One of: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Brazil: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Brazil Toll-Free Prefix: +55 800

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Brazil address. One of: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Brazil Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-Free numbers (+55 800)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. For Geo (Local) numbers we support only the following localities. Other localities are not portable at the moment. +55 11 São Paulo +55 19 São Paulo (Campinas) +55 21 Rio de Janeiro +55 27 Espírito Santo (Vitoria) +55 31 Minas Gerais (Belo Horizonte) +55 33 Minas Gerais (Governador Valadares) +55 41 Paraná (Curitiba) +55 48 Santa Catarina (Florianópolis) +55 51 Rio Grande do Sul (Porto Alegre) +55 62 Goiás (Goiania) +55 71 Bahia (Salvador) +55 81 Pernambuco (Recife) +55 85 Ceará (Fortaleza)
Required Information	Letter of Authorization dated within the last 30 days: Geographic Letter of Authorization (LOA) Toll-Free Letter of Authorization (LOA) Applicable regulatory compliance documentation (above)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Agencia Nacional de Telecomunicacoes (ANATEL)
Other Details	Porting dates for Geo (Local) numbers are often scheduled with short notice (1-2 business days).
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇧🇬 Bulgaria

Bulgaria: Local

Capabilities: Voice

Availability: Self-serve in product or via Zendesk support

Required information	Documents to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Bulgaria. One of: Business registration document or excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Unified identification code	Information required, no document required
Seat of address of registration	Information required, no document required
Email address	Information required, no document required

Bulgaria: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Bulgaria Toll-Free Prefix: +359 800

Required information	Documents to provide
Business name	Business registration document
Unified identification code	Information required, no document required
Registered business address (can be anywhere in the world)	Information required, no document required
Email address	Information required, no document required

🇨🇦 Canada

Canada: Local

Capabilities: Voice

Availability: Self-serve in product or via Zendesk support

Canada: Toll-free

Capabilities: Voice / Text

Availability: Self-serve in product or via Zendesk support

There are currently no regulatory requirements for Canada phone numbers.

Canada Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-free numbers
Restrictions	Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers.
Required Information	Letter of Authorization (LOA) dated within the last 30 days Copy of the most recent phone bill Account number PIN, if required Most mobile operators require account numbers and PINs to port; some providers also require account PINs to port out. Before porting, check with your current provider to see whether a PIN is required and, if so, what it is. Note that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers' release; the address must match their records.
Timeframe	Once you submit all required documentation/information, up to 4 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	The Canadian Radio-television and Telecommunications Commission (CRTC)
How To Submit	For Canadian toll-free numbers, Get in touch with our support team, with the required documentation/information.

🇨🇱 Chile

Chile: Local (Anonymous calling and call forward to international destinations is prohibited by regulation)

Capabilities: Voice

Availability: Self-serve in-product or via Zendesk support

Required information	Documents to provide
Business Name	Excerpt from the commercial register
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.)	Proof of local address in Chile, One of: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Chile Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-Free numbers
Required Information	Government-issued ID (for individuals) or RUT (for companies) Account SID (internal only)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

Colombia

Colombia: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business Name	Excerpt from the commercial register
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.)	Proof of local address in Columbia, One of: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Colombia: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Colombia Toll-Free Prefix: +571 800

Required information	Documents to provide
Business Name	Excerpt from the commercial register
Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable.)	Proof of local address in Columbia, One of: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

🇭🇷 Croatia

Croatia: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Excerpt from the court register showing name of Authorized Representative
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable.)	Court register showing local address
Company registration number	Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)
Name of authorized representative	One of the following: National ID, Passport, Residence Permit

Cyprus

Cyprus: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Business Registration document showing business name.
Business registration number	Business Registration showing business registration number
Business address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.)	Business Registration document showing Local business address.
Authorised representative name	Government issued ID.

🇨🇿 Czech Republic

Czech Republic: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Czech Republic. One of: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Business ID number	Information required, no document required
Name of authorized representative	Information required, no document required
Address of authorized representative	Information required, no document required

Czech Republic: National

Capabilities: Voice

Availability: Via Zendesk support

Czech Republic National Prefix: +420 910

Required information	Documents to provide
Business name	Information required, no document required
Business address (can be anywhere in the world)	Information required, no document required
Business ID number	Information required, no document required
Name of authorized representative	Information required, no document required
Address of authorized representative	Information required, no document required

Czech Republic: Mobile

Capabilities: Text

Availability: Via Zendesk support

Czech Republic Mobile Prefix: +420 73

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	Information required, no document required
Business ID number	Information required, no document required
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of authorized representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Address of authorized representative	Information required, no document required

Czech Republic: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Czech Republic Toll-Free Prefix: +420 800

Required information	Documents to provide
Business name	Information required, no document required
Business address (can be anywhere in the world)	Information required, no document required
Business ID number	Information required, no document required
Name of an authorized representative	Information required, no document required
Address of authorized representative	Information required, no document required

Czech Republic Guidelines

Portable Numbers	Geographic (local) numbers National numbers (+420910) Toll-Free numbers (+420800)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS.
Required Information	OKU Code (14 digits long unique identification code) for each phone number Applicable regulatory compliance documentation (above)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	The Czech Telecommunication Office (ČTÚ)
Other Details	A porting date is often scheduled with a short notice (1-2 business days).
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇩🇰 Denmark

Denmark: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (must be within Denmark)	Proof of Denmark address. One of: Business registration document showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	Information required, no document required

Denmark: Mobile

Capabilities: Voice and text

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (must be within Denmark)	Proof of Denmark address. One of: Business registration document showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	Information required, no document required

Denmark: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Denmark Toll-Free Prefix: +45 80

Required information	Documents to provide
Business name	Information required, no document required
Business address (must be within Denmark)	Information required, no document required

Denmark Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-Free numbers (+4580)
Restrictions	Most International Phone Numbers have VOICE capability only, no SMS.
Required Information	Letter of Authorization (LOA) dated within the last 90 days Applicable regulatory compliance documentation (above)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Danish Energy Agency (ENS)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇩🇴 Dominican Republic

Dominican Republic: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)	Business registration document (showing local address)

🇸🇻 El Salvador

El Salvador: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Business registration document
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)	Proof of local address. One of: Business registration document showing a local address Utility bill Tax notice Rent receipt Title deed
Name of an authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of Authorised Representative	Business registration document showing the name of the authorized representative

🇪🇪 Estonia

Estonia: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Extract from the commercial register
Business address (can be anywhere in the world)	Information required, no document required

Estonia: National

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Extract from the commercial register
Business address (can be anywhere in the world)	Information required, no document required

🇫🇮 Finland

Finland: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (must be within the locality or region covered by the phone number's prefix)	Information required, no document required

Finland: National

Capabilities: Voice

Availability: Via Zendesk support

Finland Toll-Free Prefix: +358 75

Required information	Documents to provide
Business name	Information required, no document required
Business address	Information required, no document required

Finland: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Finland Toll-Free Prefix: +358 800

Required information	Documents to provide
Business name	Information required, no document required
Business address	Information required, no document required

Finland Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-Free numbers
Restrictions	Most international Phone Numbers have VOICE capability only, SMS is not possible.
Required Information	Depending on the number type: Letter of Authorization (LOA) (Toll Free) dated within the last 90 days Letter of Authorization (LOA) (Local) dated within the last 90 days Letter of authorization (LOA) (Mobile) dated within the last 90 days
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Finnish Communications Regulatory Authority (TRAFICOM)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇫🇷 France

France: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in France. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Residence permit

France: National

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in France. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Residence permit

France Porting Guidelines

Portable Numbers	Geographic (local) numbers (+33 1 to +33 5) Non-geographic (national) numbers (+33 9)
Restrictions	Most of International Phone Numbers have VOICE capability only.
Required Information	The following set of information: Company Name or End User Name if individual Postal address Post code City Country SIRET code NAF code Valid RIO code (Code RIO valide) Current carrier name Applicable regulatory compliance documentation (above) Additionally for Non-Geographic "Numéro Cristal" +33 969 numbers: LOA
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Autorité de Régulation des Communications Électroniques et des Postes (ARCEP)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇩🇪 Germany

Note: We no longer offer German National numbers due to restrictions in place relating to looping hold music with this number type. Read more about it here.

Germany: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business Name	Excerpt from the commercial register (Handelsregisterauszug)
Business Address Must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable.	Excerpt from the commercial register (Handelsregisterauszug) showing local address

Germany: Mobile

German mobile numbers will only be available to German-registered GmbH and AG companies.

Capabilities: Voice / Text

Availability: Via Zendesk support

Germany Mobile Prefix: +49 157

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (may be anywhere in the world)	Proof of address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing address Trade license (Gewerbeanmeldung) showing address
German VAT Number	Information required, no document required

Germany: Toll-Free

Capabilities: Voice

Availability: Via Zendesk support

Germany Toll-Free Prefix: +49 800

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (may be anywhere in the world)	Proof of Germany address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing address Trade license (Gewerbeanmeldung) showing address
Name and Contact Information of Representative in Germany (if business is not in Germany)	Information required, no document required
VAT Number	Information required, no document required
Proof of number allocation	Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter 'German Toll-Free numbers are allocated directly by the National Regulator (BNetzA) to individuals and businesses upon application. You will need to apply for A Toll-Free number from BNetzA and once received we can activate it for you. The procedure for the application and activation of a Toll-Free number can be found here. You will need an address in Germany to apply for a Toll-Free Number.

Germany Porting Guidelines

Portable Numbers	Geographic (local) numbers (+491 to +499) Toll-Free Numbers (+49800)
Restrictions	Most International Phone Numbers have VOICE capability only, no SMS. German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported. Often conditions of service contracts are limiting porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It often happens that the service contract does not allow immediate porting. Mobile number porting is not supported.
Required Information	Letter of Authorization dated within the last 30 days: Geo (Local) LOA Toll-Free LOA Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days) For Toll-Free numbers, you need to provide a number allocation letter from the German Regulator “Zuteilungsbescheid” for each number
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory Bodies	Bundesnetzagentur (BNetzA)
Other Details	You can also activate new German Toll-Free numbers allocated by the regulator. For activation, follow the guide here.
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇬🇭 Ghana

Ghana: Mobile

Capabilities: Voice

Availability: Currently unavailable

Ghana Mobile Prefix: +233

Required information	Documents to provide
Business name	Business registration document
Business address (may be anywhere in the world)	Information required, no document required
Incorporation Date (corporate entities) or Registration Date (partnerships or unincorporated entities)	Information required, no document required

🇬🇷 Greece

Greece: Local

Capabilities: Voice

Availability: Currently unavailable

Greece Mobile Prefix: +233

Required information	Documents to provide
Business name	Business registration document. One of: Articles of Association Articles of Incorporation Extract from the commercial register
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Greece. One of: Extract from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Tax ID number	Information required, no document required
Business email or mailing address	Information required, no document required

Greece: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Greece Toll-Free Prefix: +30 800

Required information	Documents to provide
Business name	Business registration document. One of: Articles of Association Articles of Incorporation Extract from the commercial register
Business address (can be anywhere in the world)	Information required. No document required
Tax ID number	Information required, no document required
Business email or mailing address	Information required, no document required

🇭🇰 Hong Kong

Hong Kong: National

Capabilities: Voice

Availability: Via Zendesk support

Hong Kong Mobile Prefix: +85230, +85258

Required information	Documents to provide
Business name	Business Registration Certificate
Business address (can be anywhere in the world)	One of: Correspondence with government departments (no more than 3 months old): Business registration certificate Correspondence with banks or financial institutions (no more than 3 months old): Bank statement Credit card account statement Correspondence with public utilities (no more than 3 months old): Electricity bill Water bill Gas bill Correspondence with operators of public telecommunications services: Mobile telecommunications service bill Fixed telephone service bill Internet access service bill Pay TV service bill Must show name to demonstrate addressee is business.
Business registration number	Business registration document

Hong Kong: Mobile

Capabilities: Text

Availability: Via Zendesk support

Hong Kong Mobile Prefix: +852 6

Restrictions: SMS to HK destinations is only supported when sent from a pre registered Alpha Numeric number which can be requested by contacting our Support team.

Required information	Documents to provide
Business name	Business Registration Certificate
Business address (can be anywhere in the world)	One of: Correspondence with government departments (no more than 3 months old): Business registration certificate Correspondence with banks or financial institutions (no more than 3 months old): Bank statement Credit card account statement Correspondence with public utilities (no more than 3 months old): Electricity bill Water bill Gas bill Correspondence with operators of public telecommunications services: Mobile telecommunications service bill Fixed telephone service bill Internet access service bill Pay TV service bill Must show name to demonstrate addressee is business.
Business registration number	Business registration document

Hong Kong: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Hong Kong Toll-Free Prefix: +852 800

Required information	Documents to provide
Business name	Business Registration Certificate
Business address (can be anywhere in the world)	One of: Correspondence with government departments (no more than 3 months old): Business registration certificate Correspondence with banks or financial institutions (no more than 3 months old): Bank statement Credit card account statement Correspondence with public utilities (no more than 3 months old): Electricity bill Water bill Gas bill Correspondence with operators of public telecommunications services: Mobile telecommunications service bill Fixed telephone service bill Internet access service bill Pay TV service bill Must show name to demonstrate addressee is business.
Business registration number	Business registration document

🇭🇺 Hungary

Hungary: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Registered seat	Information required, no document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Hungary. One of: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	Information required, no document required
Business email or mailing address	Information required, no document required

Hungary: Mobile

Capabilities: Text

Availability: Via Zendesk support

Hungary Mobile Prefix: +36 70

Required information	Documents to provide
Business name	Information required, no document required
Registered seat	Information required, no document required
Business address (must be within Hungary)	Proof of Hungary address. One of: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	Information required, no document required
Business email or mailing address	Information required, no document required

🇮🇸 Iceland

Iceland: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (can be anywhere in the world)	Information required, no document required

🇮🇩 Indonesia

Indonesia: Local (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Documents to provide
Business name	Business Registration Document
Business address (Must be within locality or region covered by the phone number's prefix)	Business Registration Document
Name of Authorised Representative	National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Mobile

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Business Registration Document
Business address (Can be anywhere in the world)	Business Registration Document
Name of Authorised Representative	National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Documents to provide
Business name	Business Registration Document
Business address (Can be anywhere in the world)	Business Registration Document
Name of Authorised Representative	National ID for Indonesians or Passport for non Indonesians or Residence Permit (KITAP/KITAS) for-non Indonesians

*Numbers are not allowed for callback service

🇮🇪 Ireland

Ireland: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (must be within the locality or region covered by the phone number's prefix)	Information required, no document required

Ireland: Mobile

Capabilities: Text

Availability: Via Zendesk support

Ireland Mobile Prefix: +353 86

Required information	Documents to provide
Business name	Business registration document
Business address (must be within Ireland)	Information required, no document required

Ireland: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Ireland Toll-Free Prefix: +353 1800

Required information	Documents to provide
Business name	Business Registration Document
Business address (can be anywhere in the world)	Information required, no document required

Ireland Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-Free numbers (+353 1800)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. Almost all phone numbers can be ported. Full ranges of numbers can be ported also. Porting a part of a range is not always possible. It depends on the losing carrier's acceptance to process a fragmented port request.
Required Information	In order: Approved regulatory compliance documentation for Ireland (information on this is above) Letter of Authorization (LOA) dated within the last 90 days Copy of the most recent phone bill (within last 30 days)
Timeframe	Once you submit all required documentation/information, the process can take up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Commission for Communications Regulation (ComReg)
Other Details	'Account Number' is very important for Irish Porting. This is the account number of the customer registered with a losing communication provider. An incorrect Account Number is the number 1 cause for the majority of port rejections along with incomplete phone number ranges.
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇮🇱 Israel

Israel: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Israel: National

Capabilities: Voice

Availability: Via Zendesk support

Israel: Mobile

Capabilities: Voice / Text

Availability: Self Serve in product or via Zendesk support

Israel: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

There are currently no regulatory requirements for Israel phone numbers.

🇮🇹 Italy

Italy: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Documents to provide
Business name	Information required, no document required
Business address (Must be within locality or region covered by the phone number's prefix)	Proof of Italy address. One of: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT (or business registration ID, if VAT is unavailable)	Information required, no document required
Name of authorized representative	Proof of identity. One of: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	Information required, no document required
Place of birth of authorized representative	Information required, no document required
Fiscal code of authorized representative (Tax ID or equivalent / Codice Fiscale)	Information required, no document required
Nationality of authorized representative	Information required, no document required

Italy Porting Guidelines

Portable Numbers	Geographic (local) numbers
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. Letter of Authorization must be in Italian. You can use English translation for guidance Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Provider can share codes for each number or one code for a group of numbers We are able to support porting only with major carriers in Italy. Sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting: BT CloudItalia Colt Fastweb Sky Tim Tiscali TWT Uno Verizon Vodafone Wind
Required Information	Letter of Authorization (LOA) dated within the last 30 days Secret code (Codice Segreto) for the port authorization Applicable regulatory compliance documentation Copy of the most recent phone bill (within last 30 days)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Autorità per le Garanzie nelle Comunicazioni (AGCOM)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇯🇵 Japan

Japan: Local

Capabilities: Voice

Availability: via Zendesk support

Required information

Documents to provide

Japan regulatory bundle application

Completed Japan regulatory bundle application

An application must be completed and signed by the authorized representative.

For links to the latest version of the application, see Twilio's page about regulatory guidelines for Japan.

Business name

Proof of Identity

Corporate registration document

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business address

Must be in Japan

Proof of address

Corporate registration document

If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following:

Certificate of tax payment
Utility bill

Note: A mailer will be sent to verify the Applicant's physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business purpose

Proof of business purpose

Corporate registration document

The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.

Authorization of representative

Proof that representative is authorized to act on behalf of the business

Provide one of the following:

Power of attorney
Corporate registration showing name of authorized representative
Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with Twilio

Name of Authorized Representative

Proof of identity

Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

Passport (page including the picture of authorized representative)
Driver’s license (front and back)
Certificate of driving record
My Number Card (front only)*
“Zairyu” residency card (non-Japanese national)
Certificate of special permanent resident (non-Japanese national)

* Do not upload the back side of My Number Card

Address of authorized representative

Proof of address

If one of the authorized representative’s photo ID’s does not show an address or the address shown is not current, please submit a third verification document showing the current address which can include:

Certificate of tax payment (within the previous six months).
Utility bill (within the previous 6 months)

Note: A mailer will be sent to verify the Authorized Representative’s physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

* Do not upload the back side of My Number Card

Japan: National

Capabilities: Voice

Availability: Via Zendesk support

Japan National Prefix: +8150

Required information

Documents to provide

Japan regulatory bundle application

Completed Japan regulatory bundle application

An application must be completed and signed by the authorized representative.

For links to the latest version of the application, see Twilio's page about regulatory guidelines for Japan.

Business name

Proof of Identity

Corporate registration document

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business address

Must be in Japan

Proof of address

Corporate registration document

If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following:

Certificate of tax payment
Utility bill

Note: A mailer will be sent to verify the Applicant's physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business purpose

Proof of business purpose

Corporate registration document

The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.

Authorization of representative

Proof that representative is authorized to act on behalf of the business

Provide one of the following:

Power of attorney
Corporate registration showing name of authorized representative
Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with Twilio

Name of Authorized Representative

Proof of identity

Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

Passport (page including the picture of authorized representative)
Driver’s license (front and back)
Certificate of driving record
My Number Card (front only)*
“Zairyu” residency card (non-Japanese national)
Certificate of special permanent resident (non-Japanese national)

* Do not upload the back side of My Number Card

Address of authorized representative

Proof of address

Certificate of tax payment (within the previous 6-months).
Utility bill (within the previous 6 months)

Note: A mailer will be sent to verify the Authorized Representative’s physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

* Do not upload the back side of My Number Card

Japan: Toll-free

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Japan Toll-Free Prefix: +81120, +81800

Required information

Documents to provide

Japan regulatory bundle application

Completed Japan regulatory bundle application

An application must be completed and signed by the authorized representative.

For links to the latest version of the application, see Twilio's page about regulatory guidelines for Japan.

Business name

Proof of Identity

Corporate registration document

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business address

Must be in Japan

Proof of address

Corporate registration document

If the Applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following:

Certificate of tax payment
Utility bill

Note: A mailer will be sent to verify the Applicant's physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload.

Business purpose

Proof of business purpose

Corporate registration document

The supporting document(s) must have been issued within the last 6 months and be valid at time of upload.

Authorization of representative

Proof that representative is authorized to act on behalf of the business

Provide one of the following:

Power of attorney
Corporate registration showing name of authorized representative
Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with Twilio

Name of Authorized Representative

Proof of identity

Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

Passport (page including the picture of authorized representative)
Driver’s license (front and back)
Certificate of driving record
My Number Card (front only)*
“Zairyu” residency card (non-Japanese national)
Certificate of special permanent resident (non-Japanese national)

* Do not upload the back side of My Number Card

Address of authorized representative

Proof of address

Certificate of tax payment (within the previous 6-months).
Utility bill (within the previous 6 months)

Note: A mailer will be sent to verify the Authorized Representative’s physical address.

The supporting document(s) must have been issued within the last 6 months and be valid at the time of upload

* Do not upload the back side of My Number Card

🇰🇪 Kenya

Kenya: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information

Documents to provide

Business name

Business Registration Document

Name of Authorised Representative

Proof of identity. One of:

- Government-issued ID
- Passport

Business address

Must be within the locality or region covered by the phone number’s prefix. A PO Box is not acceptable where a local address is required.

Proof of local address in Kenya. One of:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

🇱🇻 Latvia

Latvia: Local

Capabilities: Voice

Availability: Via Zendesk support

There are currently no regulatory requirements for Latvia phone numbers.

🇱🇹 Lithuania

Lithuania: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration showing Business Name
Business address (must be within Lithuania)	Business registration showing Lithanian address

🇱🇺 Luxembourg

Luxembourg: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Extract from the commercial register (Registre du Commerce et des Sociétés)
Business address (must be within Luxembourg)	Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address

🇲🇴 Macao

Macao: Mobile (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Macao Toll-Free Prefix: +85 36

Required information

Document to provide

Business name

Information required, no document required

Business address (must be within Macau)

Proof of local address in Macao. One of:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

🇲🇾 Malaysia

Malaysia: Mobile

Capabilities: Voice

Availability: Via Zendesk support

Malaysia Mobile Prefix: +6016, +6011

Required information	Document to provide
Business name	Business Registration Document
Business address (must be within Malaysia)	Business Registration Document
Name of Authorized Representative	Proof of identity. One of: Government-issued ID (must include picture) Passport
Identity Document Number of Authorized Representative	Proof of identity. One of: Government-issued ID Passport
Identity Document Issuing Country of Authorized Representative	Proof of identity. One of: Government-issued ID Passport
Address of Authorized Representative	Proof of Malaysian Address, One of: Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)
Letter of Authorization for Authorized Representative	Proof that representative is authorized to act on behalf of the business: Executed Letter of Authorization

Malaysia: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Malaysia Toll-Free Prefix: +601800

Required information	Document to provide
Business name	Business Registration Document
Business address (Anywhere in world)	Business Registration Document

🇲🇱 Mali

Mali: Local (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information

Document to provide

Business name

Information required, no document required

Business address (must be within Mali)

Proof of local address in Mali. One of:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

🇲🇹 Malta

Malta: Local

Capabilities: Voice

Availability: Currently unavailable

There are currently no regulatory requirements for Malta phone numbers.

🇲🇺 Mauritius

Mauritius: Mobile (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Mauritius Mobile Prefix: +2305

Required information

Document to provide

Business name

Information required, no document required

Business address (must be within Mauritius)

Proof of local address in Mauritius. One of:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

🇲🇽 Mexico

Mexico: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information

Document to provide

Business name

Business registration document

Business address (must be within locality or region covered by the phone number's prefix)

Proof of address. One of:

Business registration showing local address
Recent utility bill
Recent government communication

Mexico: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Mexico Toll-Free Prefix: +52 800, +52 1800

Required information

Document to provide

Business name

Business registration document

Business address (can be anywhere in the world)

Proof of address. One of:

Business registration showing the address
Recent utility bill
Recent government communication

Mexico Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-Free numbers (+52 800)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. Documentation for porting request must be in Spanish. You can use English translations from this FAQ for guidance. For Geo (Local) numbers we support limited locality range. If your number is from a different locality you can Get in touch with our support team, with the required documentation/information to confirm if it is portable. We do support major localities like: +52 55 (Mexico city) +52 664 (Tijuana) +52 222 (Puebla) +52 33 (Guadalajara) +52 477 (León) +52 656 (Juárez) +52 81 (Monterrey)
Required Information	Letter of Authorization (LOA) dated within the last 30 days Temporally transfer letter Designation document or Power of attorney Valid ID (Country National Identity document or Passport) of the designated or authorised person Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Instituto Federal de Telecomunicaciones (IFT)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇲🇩 Moldova

Moldova: Local (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Business registration document

🇳🇦 Namibia

Namibia: National (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information

Document to provide

Business name

Information required, no document required

Business address (must be within Namibia)

Proof of local address in Namibia. One of:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

🇳🇱 Netherlands

Netherlands: Mobile

Capabilities: SMS Only

Availability: Via Zendesk support

Required information	Document to provide
Business name	Information required, no document required
Business address (May be anywhere in the world)	Information required, no document required

Netherlands: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Excerpt from the commercial register (KvK)
Business address (Must be within locality or region covered by the phone number's prefix (or anywhere in NL for National NL numbers); a PO Box is not acceptable)	Excerpt from the commercial register (KvK) showing local address,
Netherlands VAT Number	Information required, no document required

Netherlands: National

Capabilities: Voice

Availability: Via Zendesk support

Netherland Toll-Free Prefix: +3185

Required information	Document to provide
Business name	Excerpt from the commercial register (KvK)
Business address (Must be within locality or region covered by the phone number's prefix (or anywhere in NL for National NL numbers); a PO Box is not acceptable)	Excerpt from the commercial register (KvK) showing local address,
Netherlands VAT Number	Information required, no document required

Netherlands Porting Guidelines

Portable Numbers	Geographic (local) numbers Non-geographic (national) numbers (+3185) Toll-free numbers
Restrictions	Most International Phone Numbers have VOICE capability only, no SMS. Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers.
Required Information	Letter of Authorization (LOA) dated within the last 90 days. Please choose the appropriate LOA for your order: Netherlands LOA (Terminate existing agreement), or Netherlands LOA (Early termination of existing contract). Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory Bodies	Autoriteit Consument & Markt (ACM)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇳🇿 New Zealand

New Zealand: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Excerpt from the commercial register
Business address (Must be within locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.)	Excerpt from the commercial register

New Zealand: Toll-Free

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

New Zealand Toll-Free Prefix: +64 800

Required information	Document to provide
Business name	Information required, no document required
Business address (can be anywhere in the world)	Information required, no document required

New Zealand Porting Guidelines

Portable Numbers	Geographic (local) numbers (+643, +644, +646, +647, +649) Toll-free numbers (+64508 or +64800)
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS.
Required Information	Letter of Authorization (LOA) dated within the last 30 days Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	Once you submit all required information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory Bodies	Local and mobile number portability (LMNP) are both regulated under the Telecommunications Act. Ports are authorized, scheduled, and coordinated via a centralized number portability system called IPMS (Industry Portability Management System). All networks update their own routing information and confirm this information to IPMS.
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇳🇴 Norway

Norway: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	Information required, no document required
Business registration number	Business registration document

Norway: Mobile

Capabilities: Text

Availability: Via Zendesk support

Norway Mobile Prefix: +47 59

Required information	Document to provide
Business name, Business registration number	Business registration document
Business address (can be anywhere in the world)	Proof of address. One of: Business registration showing address Utility bill
Name of an authorized representative	Proof of identity. One of: A government-issued ID with a picture Passport
Authorization of authorized representative	Proof of authorization to act on behalf of the company. One of: Power of attorney Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number)	Information required, no document required

Norway: Toll-Free

Capabilities: Voice

Availability: Via Zendesk support

Norway Toll-Free Prefix: +47 800

Required information	Document to provide
Business name, Business registration number	Business registration document
Business address (can be anywhere in the world)	Proof of address. One of: Business registration showing address Utility bill
Name of an authorized representative	Proof of identity. One of: A government-issued ID with a picture Passport
Authorization of authorized representative	Proof of authorization to act on behalf of the company. One of: Power of attorney Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number)	Information required, no document required

Norway Porting Guidelines

Portable Numbers	Geographic (local) numbers
Restrictions	Please note that most of International Phone Numbers have VOICE capability only, no SMS.
Required Information	Letter of Authorization (LOA) dated within the last 90 days Copy of the most recent phone bill (within last 30 days) Applicable regulatory compliance documentation (above)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	The Norwegian Communications Authority (NKOM)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

Panama: Local (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required Information	Document to provide
Business Name	Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative
Address Must be within the locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.	Business registration (Certificado de Registro Público) showing local address
Name of authorized representative or Legal Representative	National Identity Document (Cedula de Identidad) for Panamanian citizens or residents Passport for foreign citizens that are non-residents
Letter of Declaration	Signed Letter of Declaration (Available here)

🇵🇪 Peru

Peru: Local

Capabilities: Voice

Availability: Currently unavailable

Peru: Toll-Free

Capabilities: Voice

Availability: Via Zendesk support

There are currently no regulatory requirements for Peru phone numbers.

🇵🇭 Philippines

Philippines: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Business registration document
Local Business Address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	Mayors permit showing local address
Business Registration Number	Business registration document

Philippines: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Philippines Toll-Free Prefix: +631 800

Required information	Document to provide
Business name	Business registration document
Business address (May be anywhere in the world)	Government-issued ID Utility bill Tax notice Rent receipt Title deed

🇵🇱 Poland

Poland: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	Information required, no document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register
Name of an authorized representative	Information required, no document required
Authorization of authorized representative	Proof of authorization to act on behalf of the company, for example: Power of attorney Other official documentation identifying the person as an authorized representative

Poland: Mobile

Capabilities: Text

Availability: Via Zendesk support

Poland Mobile Prefix: +48 73, +48 79

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	Information required, no document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National tax ID (NIP), National Court Register (KRS), or business activity register
Name of Authorized Representative	Information required, no document required
Authorization of Authorized Representative	Power of attorney Other official documentation identifying the person as an authorized representative (for example, a commercial registry identifying the individual as a country manager)

Poland: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Poland Toll-Free Prefix: +48 800

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	Information required, no document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register

🇵🇹 Portugal

Portugal: National

Capabilities: Voice

Availability: Via Zendesk support

Portugal National Prefix: +35130

Required information	Document to provide
Business name	Business registration document
Business address (must be within Portugal)	Business registration document or commercial register showing address
Business tax number (for example, VAT)	Government-issued ID showing tax number

Portugal: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Portugal Toll-Free Prefix: +35 1800

Required information	Document to provide
Business name	Business registration document
Business address	Business registration document or commercial register showing address
Business tax number (for example, VAT)	Government-issued ID showing tax number
Letter of Authorization (LOA)	Executed Letter of Authorization *If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, print it to pdf, and then upload it in the Business Verification section under Talk Settings.

Portugal Porting Guidelines

Portable Numbers	Toll-Free numbers (+351 800)
Restrictions	Please note that most International Phone Numbers have VOICE capability only, SMS is not possible.
Required Information	Letter of Authorization (LOA) (Toll Free) dated within the last 90 days The most recent copy of phone bill showing the number(s) you wish to port Applicable regulatory compliance documentation (see above)
Timeframe	Once you submit all required documentation/information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory Bodies	Autoridade Nacional de Comunicações (ANACOM)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇵🇷 Puerto Rico

Puerto Rico: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

There are currently no regulatory requirements for Puerto Rico phone numbers.

🇷🇴 Romania

Romania: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Excerpt from the commercial or trade registry showing local address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that the representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	Information required, no document required
Address of authorized representative	Information required, no document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number, and expiry date.

Romania: National

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Excerpt from the commercial or trade registry showing local address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	Information required, no document required
Address of authorized representative	Information required, no document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number and expiry date.

Romania: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Romania Toll-Free Prefix: +40 800

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (can be anywhere in the world)	Proof of address. One of: Excerpt from the commercial or trade registry showing matching address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	Information required, no document required
Address of authorized representative	Information required, no document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number and expiry date.

🇷🇸 Serbia

Serbia: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

There are currently no regulatory requirements for Serbia phone numbers.

🇸🇬 Singapore

Singapore: National

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Name of Authorized Representative	Passport
Identity Document Number	Passport
Business Name	Business registration document
Business Registration Number	Business registration document
Phone Number (must be different than the existing Zendesk Talk number)	Information required, no document required
Billing Address (can be anywhere in the world)	Business registration document
Service Address (if different from billing address)	Business registration document
Email Address	No document required

Singapore: Mobile

Capabilities: Text

Availability: Via Zendesk support

Singapore Mobile Prefix: +658

Text requirements: Sender ID Registration is required for A2P SMS traffic to Singapore, to learn more click here.

Required information	Document to provide
Business Name	Business registration document
Business Registration Number	Business registration document
Billing Address (can be anywhere in the world)	Information required, no document required
Service Address (if different to billing address)	Information required, no document required
Email Address	Information required, no document required

🇸🇰 Slovakia

Slovakia: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Slovakia. One of: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Registered seat	Business registration document
Business registration number	Business registration document
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of representative	Proof that the representative is authorized to act on behalf of the company. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business

Slovakia: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Slovakia Toll-Free Prefix: +421 800

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	Information required, no document required
Registered seat	Business registration document
Business registration number	Business registration document
Name of an authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of representative	Proof that the representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business

🇸🇮 Slovenia

Slovenia: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Information required, no document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Slovenia. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

🇿🇦 South Africa

South Africa: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of an authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	Information required, no document required
The identity number of an authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of the authorized representative	Information required, no document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Africa: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

South Africa Toll-Free Prefix: +27 800

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration
Business address (can be anywhere in the world)	Proof of address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of an authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	Information required, no document required
The identity number of an authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of the authorized representative	Information required, no document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Korea

South Korea: Local

Capabilities: Voice

Availability: Currently unavailable

Required information	Document to provide
Business name	Business registration document
Business address	Information required, no document required

South Korea: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

South Korea Toll-Free Prefix: +82308

Required information	Document to provide
Business name	Business registration document
Business address	Information required, no document required

🇪🇸 Spain

Spain: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Business registration showing address

Spain: National

Capabilities: Voice

Availability: Via Zendesk support

Spain Mobile Prefix: +34518

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (Must be within Spain)	Business registration document

Spain: Mobile

Capabilities: Text

Availability: Via Zendesk support

Spain Mobile Prefix: +34911, +34955, +3498, +34931, +34960, +34971

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (Must be within Spain)	Business registration document

Spain: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Spain Toll-Free Prefix: +34900

Required information	Document to provide
Business name	Business registration document
Spanish Fiscal Identification Number CIF (Código de Identificación Fiscal)	Business registration document
Business address (Must be within Spain)	Business registration document

Spain Porting Guidelines

Portable Numbers	Geographic (local) numbers (+34 8, +34 9) Non-geographic numbers (+34 901, +34 902) Toll-Free numbers (+34 900, +34 800)
Restrictions	Most International Phone Numbers have VOICE capability only, no SMS. The letter of Authorization must be in Spanish. You can use English translation for guidance: Geo and Non-Geo English Guide Toll-Free English Guide
Required Information	Letter of Authorization dated within the last 30 days: Geo and Non-Geo Letter of Authorization (LOA) Toll-Free Letter of Authorization (LOA) Applicable regulatory compliance documentation (above)
Timeframe	Once you submit all required documentation/information: For Geographic (local) and Non-geographic up to 6 weeks, depending on the complexity of the port and the time required by the current service provider. For Toll-Free numbers up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory Bodies	Comisión Nacional de los Mercados y la Competencia (CNMC)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇸🇪 Sweden

Sweden: Local

Capabilities: Voice

Availability: Via Zendesk support

Required information	Document to provide
Business name	Information required, no document required
Business address (must be within Sweden)	Proof of Sweden address. One of: Business registration showing address Utility bill Tax notice Rent receipt Title deed
Business Registration Number	Business registration showing the business registration number

Sweden: National

Capabilities: Voice

Availability: Via Zendesk support

Sweden Toll-Free Prefix: +4610

Required information	Document to provide
Business name	Information required, no document required
Business address (must be within Sweden)	Proof of Sweden address. One of: Business registration showing address Utility bill Tax notice Rent receipt Title deed
Business Registration Number	Business registration showing the business registration number

Sweden: Mobile

Capabilities: Text

Availability: Via Zendesk support

Sweden Toll-Free Prefix: +467

There are currently no regulatory requirements for Sweden mobile phone numbers.

Sweden: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Sweden Toll-Free Prefix: +46200

There are currently no regulatory requirements for Sweden's toll-free phone numbers.

🇨🇭 Switzerland

Switzerland: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address: Must be in Switzerland; a PO Box is not acceptable as a local address.	Excerpt from commercial or official business register showing a local address
Unternehmens-Identifikationsnumber (UID) for Swiss entities	Information required, no document required

If you need to find your Swiss 'UID number', you can do so here.

Switzerland: Mobile

Capabilities: Text

Availability: Via Zendesk support

Switzerland Mobile Prefix: +417

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address (can be anywhere in the world)	Excerpt from commercial or official business register showing address
Unternehmens-Identifikationsnumber (UID) for Swiss entities	Information required, no document required
Surname and first name of the telephone user

If you need to find your Swiss 'UID number', you can do so here.

Switzerland Porting Guidelines

Portable Numbers	Geographic (local) numbers
Restrictions	Please note that most International Phone Numbers have VOICE capability only, no SMS. Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers.
Required Information	Letter of Authorization (LOA) dated within the last 90 days Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days)
Timeframe	Once you submit all the required documentation/information, up to 6 weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory Bodies	Federal Communications Commission (ComCom) Office fédéral de la communication (OFCOM)
Other Details
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the requirements needed above.

🇹🇼 Taiwan

Taiwan: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Taiwan Toll-Free Prefix: +88680

Information Required	Documentation Required	Acceptable Documentation (One of the following)
Business Name and Address Address can be anywhere in the world. a PO Box is not acceptable.	Proof of Identity / Address	Company Registration showing the business name and local address
Company Registration Number	Proof of Registration Number	Company Registration showing the company’s registration number
Name of an authorized representative	Proof of Identity	National ID Passport Residence Permit

🇹🇭 Thailand

Thailand: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name and Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.)	Excerpt from the commercial register showing the Thai address
Name of Legal Representative	Thai Government Issued ID Card
ID Number of the Legal Representative	Thai Government Issued ID Card

Thailand: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Document to provide
Business name	Excerpt from the commercial register
Business address (may be anywhere in the world )	Excerpt from the commercial register
Business Registration Number	Excerpt from Commercial Register showing the Business Registration Number
Type of Business	Information required, no document required

🇹🇹 Trinidad and Tobago

Trinidad and Tobago: Local (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

There are currently no regulatory requirements for Trinidad and Tobago phone numbers.

🇹🇳 Tunisia

Tunisia: National (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information

Document to provide

Business name

Information required, no document required

Business address (must be within Tunisia)

Proof of local address in Tunisia. One of:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed

🇺🇬 Uganda

Uganda: Toll-free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Document to provide
Business name	Information required, no document required
Business address (anywhere in the world)	Information required, no document required

🇦🇪 UAE

UAE: Toll-Free (Beta)

Capabilities: Voice

Availability: Zendesk support

UAE Toll-Free Prefix: +971 800

An ‘Executed Letter of Authorization’ can be accessed here, you can make a copy and fill in your details as necessary before sending it back to us as a PDF.

Required information	Document to provide
Business name	Information required, no document required
Business address	Information required, no document required
Letter of authorization	Executed letter of authorization

🇬🇧 United Kingdom

United Kingdom: Local

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

Required information	Document to provide
Business name	Information required, no document required
Business address (can be anywhere in the world)	Information required, no document required

United Kingdom: National

Capabilities: Text

Availability: Via Zendesk support

Required information	Document to provide
Business name	Information required, no document required
Business address (can be anywhere in the world)	Information required, no document required

United Kingdom: Mobile

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

United Kingdom Mobile Prefix: +447

There are currently no regulatory requirements for UK local phone numbers.

United Kingdom: Toll-free

Capabilities: Voice

Availability: Self Serve in product or via Zendesk support

United Kingdom Toll-Free Prefix: +44808, +44800

There are currently no regulatory requirements for UK local phone numbers.

United Kingdom Porting Guidelines

Portable Numbers	Geographic (local) numbers (+44 1,+44 2) Mobile numbers (+44 7) Non-geographic (national) numbers (+44 3) Non-geographic (toll-free) numbers (+44 808, +44 800)
Restrictions	Most International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. Most numbers are portable. In rare cases, some numbers are not, either because of how some service providers assign phone numbers or because some providers do not have porting agreements with the major network operators.
Required Information	For Geo and Non-Geo numbers: Letter of Authorization dated within the last 30 days. If you want to port both Geo and Non-Geo numbers, please fill in 2 separate LOAs - one for Geo and one for Non-Geo numbers. Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	Once you submit all required documentation/information: For Geographic (local) and Non-geographic, up to 6 weeks, depending on the complexity of the port and time required by the current service provider. For Mobile numbers, up to 5-7 business days.
Regulatory Bodies	The Office of Communications (OFCOM)
Other Details	The most common reasons for a rejected port include: Incorrect postcode. Single- vs. multi-line geographic numbers. Associated numbers must be ported together as a range. To determine whether your number is a single- or multi-line number, reach out to your current service provider. Incorrect current provider and/or range holder information. Check with your current provider and the range holder of your phone number(s). Click to check the range holder. However, information about the current provider can only be confirmed by that provider. Once you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank.
How To Submit	Get in touch with our support team, with the required documentation/information. You can find all the phone number requirements needed above.

🇺🇸 USA

USA: Local

Capabilities: Voice and Text

Availability: Self Serve in product or via Zendesk support

Regulatory requirements only for Zendesk Text: To use local numbers to send SMS, businesses must now complete a registration process before they can get started with them. To learn more, click here.

Regulatory requirements only for Zendesk Talk: None

USA: Toll-free

Capabilities: Voice and Text

Availability: Self Serve in product or via Zendesk support

Regulatory requirements only for Zendesk Text: To use toll-free numbers to send SMS, businesses must now verify their numbers if sending over 2000 SMS messages per number per day. To verify your numbers, click here.

Regulatory requirements only for Zendesk Talk: None

USA Porting Guidelines

Portable Numbers	Geographic (local) numbers Toll-free numbers VoIP numbers
Restrictions	Most numbers are portable. In rare cases, Twilio may not have geographic coverage for that number and won’t be able to port it.
Required Information	Letter of Authorization (LOA) (Fill it in prior to contacting Zendesk Support) Name and address that matches the Customer Service Record (CSR) Copy of a phone bill dated within the last 30 days Current provider’s account number PIN, if required
Timeframe	Once you submit all required information, 2 - 4 weeks for standard ports (fewer than 50 numbers), barring rejections from your current service provider. For bulk ports (more than 50 numbers), 4 - 6 weeks, barring rejections from your current service provider.
Regulatory Bodies	The Federal Communications Commission (FCC)
Other Details	The most common reason for a rejected port is an incorrect name and/or address information. To ensure you have the correct information, ask your current service provider for the address and name on your Customer Service Record (CSR).
How To Submit	Submit your request directly to our Support team. The maximum amount of numbers per port is 1000.

🇻🇪 Venezuela

Venezuela: Toll-Free (Beta)

Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Venezuela Toll-Free Prefix: +58 800

Required information	Document to provide
Business name	Information required, no document required
Business address	Information required, no document required
Alternative phone number (for non-Venezuelan users)	Information required, no document required
Business industry and purpose (IE healthcare, financial services / customer service)	Information required, no document required
Letter of authorization	Executed letter of authorization (Available here)

🇻🇳 Vietnam

Vietnam: Local

Capabilities: Voice

Availability: Currently unavailable

Required information	Document to provide
Business name	Excerpt from the commercial register
Business Registration Number	Excerpt from the commercial register
Business Service Address Must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of local address in Vietnam. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Billing Address If different	Information required, no document required
Email Address	Information required, no document required

Argentina	Australia	Austria	Belgium	Bolivia
Botswana	Brazil	Bulgaria	Canada	Chile
Colombia	Croatia	Cyprus	Czech Republic	Denmark
Dominican Republic	El Salvador	Estonia	Finland	France
Germany	Ghana	Greece	Hong Kong	Hungary
Iceland	Indonesia	Ireland	Israel	Italy
Japan	Kenya	Latvia	Lithuania	Luxembourg
Macau	Malaysia	Mali	Malta	Mauritius
Mexico	Moldova	Namibia	Netherlands	New Zealand
Norway	Panama	Peru	Philippines	Poland
Portugal	Puerto Rico	Romania	Singapore	Slovakia
Slovenia	South Africa	South Korea	Spain	Sweden
Switzerland	Taiwan	Thailand	Trinidad and Tobago	Tunisia
UAE	USA	Uganda	United Kingdom	Venezuela
Vietnam