Zendesk Talk and Zendesk Text number regulatory requirements

Before you can purchase a new phone number in Zendesk Talk and Text, certain countries have specific regulations that require you to verify your business. Use this article to learn about the business information and documents you'll need to submit before you can purchase a Talk or Text number. To verify your business with Talk, follow the steps in Verifying your business for Zendesk Talk phone number purchasing.

Note: Not all numbers may be available at a point in time but we'll always work to get your requested numbers from our phone number provider as quickly as possible.
Documents you provide must be dated within the last three months.

Choose a country

Please choose a country from the list to find out more about the address and documentation requirements you'll need to provide.

• If a number type offering is marked as Beta, you'll need to initiate a request to join the Beta program before gaining access to them within the product. A link to the form, located next to the 'Availability' section, will be easily accessible for this purpose, and the form will provide instructions for the following steps.
• If a country requires an ‘Executed Letter of Authorization’, you can access it here. Make a copy, fill in your details as necessary, then send it back to us.
• Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents or have a notarized power of attorney showing they are authorized. 

> 🇩🇿Algeria

🇩🇿 Algeria

Algeria: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Algeria's national prefix: +21398

Required information	Documents to provide
End-user name	One of the following: The end-user’s passport Any other form of ID
End-user address (must be in Algeria)	None required
Business name (must be in Algeria)	The business registration document
Business address (must be in Algeria)	The business registration document
Service usage	None required

> 🇦🇷 Argentina

🇦🇷 Argentina

Argentina: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	One of the following: Business registration document or commercial register showing a local address Utility bill Tax notice Rent receipt Title deed
Commercial registry number	Business registration document

Argentina: Toll-free (Beta)

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Capabilities: Voice

Availability: Apply through the Zendesk Talk Global Number Beta form

Argentina's toll-free prefix: +54 800

Required information	Documents to provide
Business name	Business registration document
Business address (must be in Argentina)	One of the following: Business registration document or commercial register showing Argentina address Utility bill Tax notice Rent receipt Title deed
ID type and number	One of the following: Government-issued ID Argentina visa Passport

> 🇦🇺 Australia

🇦🇺 Australia

Australia: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Business address (must be within Australia with a physical address)	None required

Australia: Mobile 

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Capabilities: SMS, Voice + SMS

Availability:  Access via the Lines tab in Talk

Australia's mobile prefix: +61 4

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	One of the following: Business registration document or commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID number	Business registration document

The following is an example of an 'Australian Business Registration' document:

Australia: Toll-free

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Capabilities: Voice

Availability:  Access via the Lines tab in Talk

Australia's toll-free prefixes: +61 1300, +61 1800

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required

Australia: Porting guidelines

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Portable numbers	To port Geographic (local) numbers, include the category type. Geographic (local) numbers (+61 2, +61 3, +61 7, +61 8) Mobile numbers (+61 4) Toll-free and shared-cost numbers (+61 1300, +61 1800) Toll-free 13 numbers (+61 13XX)
Restrictions	Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request.
Required information	Letter of Authorization (LOA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console. Applicable regulatory compliance documentation (above). Copy of the most recent phone bill (within last 30 days). For Geographic numbers only, confirm the category of the desired port: CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services.  CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting.
Timeframe	After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	The Australian Communications and Media Authority (ACMA).
Other details	In addition to porting, new toll-free numbers can be activated on Zendesk Talk. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇦🇹 Austria

🇦🇹 Austria

Austria: National (Beta)

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Capabilities: Voice

Availability: Apply through the Zendesk Talk Global Number Beta form

Austria's national prefix: +43

Required information	Documents to provide
Business name	Business registration document
Business address (must be within Austria and a physical address is required)	One of the following: Excerpt from company book or registration showing local address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix. A physical address is required)	One of the following: Excerpt from company book or registration showing local address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Mobile

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Capabilities: Voice + Text

Availability: Via the Lines tab in Talk

Austria's mobile prefix: +43 6

Required information	Documents to provide
Business name	Business registration document
Business address	One of the following: Excerpt from company book or registration showing Austrian address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Austria's toll-free prefix: +43 800

Required information	Documents to provide
Business name	Business registration document
Business address (must be within Austria)	No documentation required
Name of authorized representative	One of the following: Government-issued ID Passport Bank confirmation of identity

Austria: Porting guidelines

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Portable numbers	Geographic (local) numbers  Non-geographic (national) numbers (+43 720) Toll-Free Numbers (+43 800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS. Austrian local numbers are often assigned in ranges. Some ranges are assigned as a set of separate numbers and some only as master numbers with extensions. Check which setup you have before porting to ensure you know how many actual numbers you have. Often conditions of service contracts are limiting for porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. Oftentimes the service contract does not allow immediate porting.
Required information	Letter of Authorization (LOA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console Applicable regulatory compliance documentation (above).
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR-GmbH).
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇧🇧 Barbados

🇧🇧 Barbados

Barbados: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Business address (must be within the locality or region covered by the phone number's prefix. A physical address is required)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

> 🇧🇪 Belgium

🇧🇪 Belgium

Belgium: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within the locality or region covered by the phone number's prefix)	Excerpt from the commercial register (extrait BCE)
Business registration number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	None required

Belgium: Mobile

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Capabilities: Voice + Text

Availability: Available on request by contacting Zendesk Customer Support

Belgium's mobile prefix: +32 46

Required information	Documents to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business registration number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	None required

Belgium: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Belgium's toll-free prefix: +32 800

Required information	Documents to provide
Business name	Excerpt from the commercial register (extrait BCE)
Business address (must be within Belgium)	Excerpt from the commercial register (extrait BCE)
Business registration number	Excerpt from the commercial register (extrait BCE)
Belgian VAT number	None required

Belgium: Porting guidelines

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Portable numbers	To port Geographic (local) numbers, include the category type. Geographic (local) numbers Toll-free numbers (+32 800) National numbers (+32 78)
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Belgian Institute for Postal services and Telecommunications (BIPT)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇧🇯 Benin

🇧🇯 Benin

Benin: Mobile

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Benin's mobile prefix: +2296

Required information	Documents to provide
Business name	None required
Business address (must be within Benin)	One of the following: Excerpt from the commercial register showing the Benin address Utility bill Tax notice Rent receipt Title deed

> 🇧🇦 Bosnia & Herzegovina

🇧🇦 Bosnia & Herzegovina

Bosnia & Herzegovina: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Bosnia & Herzegovina's national prefix: +38770

Required information	Documents to provide
Business name	None required
Business address (must be within Bosnia & Herzegovina)	One of the following: Excerpt from the commercial register showing the Bosnia and Herzegovina address Utility bill Tax notice Rent receipt Title deed

> 🇧🇼 Botswana

🇧🇼 Botswana

Botswana: Toll-free (Beta) 

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Botswana's toll-free prefix: +267 800

Required information	Documents to provide
None required as there are currently no regulatory requirements for phone numbers in Botswana.

> 🇧🇷 Brazil

🇧🇷 Brazil

Brazil: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Brazil's national prefix: +55

Required information	Documents to provide
Business name	Business registration document
Business address	One of the following: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Brazil: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration document
Business address	One of the following: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Brazil: Mobile

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Capabilities: Voice + SMS

Availability: Available on request by contacting Zendesk Customer Support

Brazil's mobile prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819

Required information	Documents to provide
Business name	Business registration document
Business address	One of the following: Excerpt from the commercial register showing Brazilian address Utility bill  Tax notice Rent receipt Title deed

Brazil: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Brazil's toll-free prefix: +55 800

Required information	Documents to provide
Business name	Business registration document
Business address	One of the following: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Brazil: Porting guidelines

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Portable numbers	Geographic (local) numbers Toll-free numbers (+55 800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS. For Geographic (local) numbers we support only the following localities. Other localities are currently not portable. +55 11 São Paulo  +55 19 São Paulo (Campinas) +55 21 Rio de Janeiro  +55 27 Espírito Santo (Vitoria)  +55 31 Minas Gerais (Belo Horizonte) +55 33 Minas Gerais (Governador Valadares) +55 41 Paraná (Curitiba) +55 48 Santa Catarina (Florianópolis) +55 51 Rio Grande do Sul (Porto Alegre) +55 62 Goiás (Goiania) +55 71 Bahia (Salvador) +55 81 Pernambuco (Recife) +55 85 Ceará (Fortaleza)
Required information	Letter of Authorization dated within the last 30 days: Geographic Letter of Authorization (LOA) Toll-free Letter of Authorization (LOA) Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Agencia Nacional de Telecomunicacoes (ANATEL)
Other details	Porting dates for Geographical (local) numbers are often scheduled with short notice (one-two business days).
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇧🇬 Bulgaria

🇧🇬 Bulgaria

Bulgaria: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	One of the following: Business registration document or excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Unified identification code	None required
Seat of address of registration	None required
Email address	None required

Bulgaria: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Bulgaria's toll-free prefix: +359 800

Required information	Documents to provide
Business name	Business registration document
Unified identification code	None required
Registered business address (can be anywhere in the world)	None required
Email address	None required

> 🇨🇦 Canada

🇨🇦 Canada

Canada: Local

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Information currently not available for local numbers in Canada.

Canada: Toll-free

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Canada toll-free prefixes: +1800, +1833, +1844, +1855, +1877, and +1888

Phone number regulations:

Required information	Documents to provide
Information currently not available for toll-free numbers in Canada.

Requirements for sending messages:

Required information	Documents to provide
Toll-free message verification	Each toll-free number must go through a verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers. Fill in the Toll-free message verification for US/Canada form and send your details for verification.

Canada: Porting guidelines

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Portable numbers	Geographic (local) numbers  Toll-free numbers
Restrictions	Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers.
Required information	Letter of Authorization (LOA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console Copy of the most recent phone bill Account number PIN, if required Most mobile operators require account numbers and PINs to port; some providers also require account PINs to port out. Before porting, check with your current provider to see whether a PIN is required and, if so, what it is. Your LOA must show your actual Canadian service address for the number(s) to be ported. Zendesk will send this document to your current provider to request the numbers' release; the address must match their records.
Timeframe	After you've submitted all required documentation and information, it can take up to four weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	The Canadian Radio-television and Telecommunications Commission (CRTC)
How to submit	For Canadian toll-free numbers, contact the Zendesk support team with the required documentation and information.

> 🇨🇱 Chile

🇨🇱 Chile

Chile: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be within Chile)	One of the following: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Chile: Local

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Capabilities: Voice + SMS

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be within Chile)	One of the following: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Chile: Mobile

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Capabilities: SMS

Availability: Available via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be within Chile)	One of the following: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Chile: Porting guidelines

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Portable numbers	Geographic (local) numbers Toll-free numbers
Required information	Government-issued ID (for individuals) or RUT (for companies) Account SID (internal only)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇨🇴 Columbia

🇨🇴 Columbia

Colombia: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)	One of the following: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

Colombia: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Colombia's toll-free prefix: +571 800

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)	One of the following: Government-issued ID showing local address Utility bill Tax notice Rent receipt Title deed

> 🇨🇷 Costa Rica

🇨🇷Costa Rica

Costa Rica: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Costa Rica's national prefix: +506

Required information	Documents to provide
Business name	Corporate identity card (Cedula Juridica)
Business address (must be within Costa Rica)	Extract from the National Registry (Literal De Persona Jurídica)
Business registration number	Corporate identity card (Cedula Juridica)

Costa Rica: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Costa Rica's toll-free prefix: +506 800

Required information	Documents to provide
Business name	One of the following: Corporate identity card (Cedula Juridica) for Costa Rican companies Business Registration for non-Costa Rican companies
Business address (can be anywhere in the world)	One of the following: Extract from the National Registry (Literal De Persona Jurídica) for Costa Rican companies Extract from the Business Register
Business registration number	One of the following: Corporate identity card (Cedula Juridica) for Costa Rican companies Business registration for non-Costa Rican companies
Letter of authorization	Executed letter of authorization

> 🇭🇷 Croatia

🇭🇷 Croatia

Croatia: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Croatia's toll-free prefix: +385 800

Required information	Documents to provide
Business name	Excerpt from the court register showing name of Authorized Representative
Business address (must be within Croatia)	One of the following: Court register showing address Utility bill Tax notice Rent receipt Title deed
Company registration number	Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)
Name of authorized representative	One of the following: National ID Passport Residence permit

> 🇨🇿 Czech Republic

🇨🇿 Czech Republic

Czech Republic: National

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Capabilities: Voice

Availability: Available via the Lines tab in Talk

Czech Republic's national prefix: +420 910

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required
Business ID number	None required
Name of authorized representative	None required
Address of authorized representative	None required

Czech Republic: Local

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Capabilities: Voice

Availability: Available via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Business address (must be within locality or region covered by the phone number's prefix)	One of the following: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Business ID number	None required
Name of authorized representative	None required
Address of authorized representative	None required

Czech Republic: Mobile

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Capabilities: SMS

Availability:Available via the Lines tab in Talk

Czech Republic's mobile prefix: +420 73

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	None required
Business ID number	None required
Name of authorized representative	One of the following: Government-issued ID Passport
Authorization of authorized representative	One of the following: Power of attorney Other documentation showing the individual is a director or country manager for the business
Address of authorized representative	None required

Czech Republic: Toll-free

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Capabilities: Voice

Availability: Available via the Lines tab in Talk

Czech Republic's toll-free prefix: +420 800

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required
Business ID number	None required
Name of an authorized representative	None required
Address of authorized representative	None required

Czech Republic: Porting guidelines

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Portable numbers	Geographic (local) numbers National numbers (+420910) Toll-free numbers (+420800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	OKU Code (14 digits long unique identification code) for each phone number Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	The Czech Telecommunication Office (ČTÚ)
Other details	Porting dates are often scheduled with short notice (one - two business days).
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇩🇰 Denmark

🇩🇰 Denmark

Denmark: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	None required
Business address (must be within Denmark)	One of the following: Business registration document showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	None required

Denmark: Mobile

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Capabilities: Voice and SMS

Availability: Access via the Lines tab in Talk

Denmark's mobile prefixes: +4525, +4592, +4541

Required information	Documents to provide
Business name	None required
Business address (must be within Denmark)	None required

Denmark: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Denmark's toll-free prefix: +4580

Required information	Documents to provide
Business name	None required
Business address (must be within Denmark)	None required

Denmark: Porting guidelines

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Portable numbers	Geographic (local) numbers Toll-free numbers (+4580)
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Danish Energy Agency (ENS)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇩🇴 Dominican Republic

🇩🇴 Dominican Republic

Dominican Republic: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Business registration document
Business address	One of the following: Business registration showing local address Utility bill Tax notice Rent receipt Title deed

> 🇪🇨 Ecuador

🇪🇨 Ecuador

Equador: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

> 🇪🇬 Egypt

🇪🇬 Egypt

Egypt: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Egypt's toll-free prefix: +20800

Required information	Documents to provide
Business name	None required
Business address (must be within Egypt)	None required

> 🇸🇻 El Salvador

🇸🇻 El Salvador

El Salvador: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)	One of the following: Business registration document showing a local address Utility bill Tax notice Rent receipt Title deed
Name of an authorized representative	One of the following: Government-issued ID Passport
Authorization of authorised representative	Business registration document showing the name of the authorized representative

> 🇪🇪 Estonia

🇪🇪 Estonia

Estonia: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Estonia's national prefix: +372

Required information	Documents to provide
Business name	Extract from the commercial register
Business address (can be anywhere in the world)	None required

Estonia: Mobile

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Capabilities: SMS

Availability: Access via the Lines tab in Talk

Estonia's mobile prefixes: +372 81, +372 82, +372 83, +372 84, +372 85, +372 86, +372 87

Required information	Documents to provide
Business name	Extract from the commercial register
Business address (can be anywhere in the world)	None required

> 🇫🇮 Finland

🇫🇮 Finland

Finland: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	None required
Business address (must be within the locality or region covered by the phone number's prefix)	None required

Finland: Mobile

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Finland's mobile prefix: +358 75

Required information	Documents to provide
Business name	None required
Business address	None required

Finland: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Finland's toll-free prefix: +358 800

Required information	Documents to provide
Business name	None required
Business address	None required

Finland: Porting guidelines

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Portable numbers	Geographic (local) numbers Toll-free numbers
Restrictions	Most international phone numbers have VOICE capability only, SMS is not possible.
Required information	Depending on the number type: Letter of Authorization (LOA) (toll-free) dated within the last 90 days Letter of Authorization (LOA) (local) dated within the last 90 days Letter of authorization (LOA) (mobile) dated within the last 90 days
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Finnish Communications Regulatory Authority (TRAFICOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇫🇷 France

🇫🇷 France

France: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

France's national prefix +339

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.   If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	One of the following: Government-issued ID Passport Residence permit

France: Mobile

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Capabilities: Voice + SMS

Availability: Available on request by contacting Zendesk Customer Support

France's mobile prefixes: +337, +336

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.   If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	One of the following: Government-issued ID Passport Residence permit

France: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.   If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	One of the following: Government-issued ID Passport Residence permit

France: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

France's toll-free prefix: +33805

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.   If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)
Business European Economic Area address (must be within locality or region covered by the phone number's prefix)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register (Extrait K-bis)
Name of authorized representative	One of the following: Government-issued ID Passport Residence permit

France: Porting guidelines

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Portable numbers	Geographic (local) numbers (+33 1 to +33 5) Non-geographic (national) numbers (+33 9)
Restrictions	Most international phone numbers have VOICE capability only.
Required information	The following set of information: Company Name or End User Name if individual Postal address  Post code  City  Country  SIRET code NAF code Valid RIO code (Code RIO valide) Current carrier name Applicable regulatory compliance documentation (above) Additionally for Non-geographic "Numéro Cristal" +33 969 numbers: LOA
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Autorité de Régulation des Communications Électroniques et des Postes (ARCEP)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇩🇪 Germany

🇩🇪 Germany

Germany: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable)	One of the following: Excerpt from the commercial register (Handelsregisterauszug) showing local address Trade license (Gewerbeanmeldung) showing local address

Germany: Mobile

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Germany's mobile prefix: +49 157

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (must be in Germany)	Excerpt from the commercial register (Handelsregisterauszug) showing matching address
German VAT Number	None required

Germany: Toll-Free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Germany's toll-free prefix: +49 800

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Numbers allocated	Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter
VAT Number	None required

Germany: Restrictions

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Restrictions

German mobile numbers are only available to German-registered GmbH and AG companies.

Germany: Porting guidelines

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Note: Numbers prefixed with +49 1806 are non-portable.

Portable numbers	Geographic (local) numbers (+491 to +499) Toll-free numbers (+49800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported Often conditions of service contracts are limiting for porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. Oftentimes the service contract does not allow immediate porting Mobile number porting is not supported
Required information	Letter of Authorization dated within the last 30 days: Geographical (local) LOA Toll-free LOA Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days) For Toll-free numbers, you need to provide a number allocation letter from the German Regulator “Zuteilungsbescheid” for each number
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Bundesnetzagentur (BNetzA)
Other details	You can also activate new German toll-free numbers allocated by the regulator. For activation, see Applying for and activating German toll-free numbers.
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇬🇩 Granada

🇬🇩 Granada

Granada: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

> 🇬🇷 Greece

🇬🇷 Greece

Greece: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	One of the following: Articles of Association Articles of Incorporation Extract from the commercial register
Business address May be anywhere in the world	None required
Tax ID Number	None required
Contact Information (business email or mailing address)	None required

> 🇭🇰 Hong Kong

🇭🇰 Hong Kong

Hong Kong: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Hong Kong's national prefix: +85230, +85258 

Required information	Documents to provide
Business name	Business registration certificate
Business address	One of the following: Correspondence with government departments (no more than three months old), such as the Business Registration certificate Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or credit card account statement Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill
Business registration number	Business registration document

Hong Kong: Toll-free 

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Hong Kong's toll-free prefix: +852 800

Required information	Documents to provide
Business name	Business registration certificate
Business address	One of the following: Correspondence with government departments (no more than three months old), such as the Business Registration certificate Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or a credit card account statement Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill Correspondence with operators of public telecommunications services, such as, a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill
Business registration number	Business registration document

Hong Kong: Restrictions

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Restriction	Solution
SMS to Hong Kong is only supported when sent from a pre registered alpha-numeric number	Request a pre-registered alpha-numeric number by contacting Zendesk Customer Support.

> 🇭🇺 Hungary

🇭🇺 Hungary

Hungary: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Registered seat	None required
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Extract from the commercial register or business registration showing local address Utility bill Tax notice Rent receipt Title deed
Invoicing address (if different)	None required
Business registration number	None required
Business email or mailing address	None required

Hungary: Mobile

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Capabilities: SMS

Availability: Access via the Lines tab in Talk

Hungary's mobile prefix: +36 70 

Required information	Documents to provide
Business name	None required
Registered seat	None required
Business address (must be within Hungary)	One of the following: Extract from the commercial register or business registration showing Hungarian address Utility bill Tax notice Rent receipt Title deed
Business registration number	None required
Business email or mailing address	None required

Hungary: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Hungary's toll-free prefix: +36 800

Required information	Documents to provide
Business name	None required
Registered seat	None required
Business address (must be within Hungary)	One of the following: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	None required
Business email or mailing address	None required

> 🇮🇸 Iceland

🇮🇸 Iceland

Iceland: Mobile

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Capabilities: SMS

Availability: Available on request by contacting Zendesk Customer Support

Iceland's mobile prefixes: +3546, +3547, +3548

Required information	Documents to provide
Business name	Excerpt from the commercial register
Business address (must be in Iceland)	One of the following: Government-issued ID showing address in Iceland Utility bill Tax notice Rent receipt Title deed

> 🇮🇩 Indonesia

🇮🇩 Indonesia

Indonesia: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Business registration Utility bill Tax notice Rent receipt Title deed
Name of authorised representative	One of the following: National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Mobile

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	One of the following: Business registration Utility bill Tax notice Rent receipt Title deed
Name of authorised representative	One of the following: National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Indonesia's toll-free prefixes: +62 7803, +62 1803

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	One of the following: Business registration Utility bill Tax notice Rent receipt Title deed
Name of authorised representative	One of the following: National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for-non Indonesians

Restrictions: Indonesia

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Restrictions

Numbers are not allowed for callback service.

> 🇮🇪 Ireland

🇮🇪 Ireland

Ireland: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Business address (must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	None required

Ireland: Toll-free 

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Ireland's toll-free prefix: +353 1800

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	None required

Ireland: Porting guidelines

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Portable numbers	Geographic (local) numbers Toll-free numbers (+353 1800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS. Almost all phone numbers can be ported. Full ranges of numbers can also be ported. Porting a part of a range is not always possible, it depends on the losing carrier's acceptance to process a fragmented port request.
Required information	Provide the information in the following order: Approved regulatory compliance documentation for Ireland (information on this is above) Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required documentation and information, the process can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Commission for Communications Regulation (ComReg)
Other details	The account number of a customer registered with a losing provider is very important for Irish Porting. An incorrect account number is the main cause for the majority of port rejections, along with incomplete phone number ranges.
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇮🇱 Israel

🇮🇱 Israel

Israel: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Israel's national prefix: +972

Required information	Documents to provide
There are currently no regulatory requirements for national phone numbers in Israel.

Israel: Local

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
There are currently no regulatory requirements for local phone numbers in Israel.

Israel: Mobile

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Capabilities: SMS, Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
There are currently no regulatory requirements for mobile phone numbers in Israel.

Israel: Toll-free (Beta) 

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Israel's toll-free prefix: +972 180

Required information	Documents to provide
There are currently no regulatory requirements for toll-free phone numbers in Israel.

> 🇮🇹 Italy

🇮🇹 Italy

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Italy: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	None required
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Business registry showing local address Utility bill Tax notice Rent receipt Title deed
VAT number (or business registration ID, if a VAT number is unavailable)	None required
Name of authorized representative	One of the following: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	None required
Place of birth of authorized representative	None required
Fiscal code of authorized representative (Tax ID or equivalent and or Codice Fiscale)	None required
Nationality of authorized representative	None required

Italy: Mobile (Beta)

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Capabilities: SMS

Availability: Through the Zendesk Talk Global Number Beta form

Italy's mobile prefix: +393

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	One of the following: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT number (or business registration ID, if a VAT number is unavailable)	None required
Name of authorized representative	One of the following: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	None required
Place of birth of authorized representative	None required
Fiscal code of authorized representative (Tax ID or equivalent and or Codice Fiscale)	None required
Nationality of authorized representative	None required

Italy: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Italy's toll-free prefix: +39800

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	One of the following: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT number (or business registration ID, if a VAT number is unavailable)	None required
Name of authorized representative	One of the following: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	None required
Place of birth of authorized representative	None required
Fiscal code of authorized representative (Tax ID or equivalent and or Codice Fiscale)	None required
Nationality of authorized representative	None required

Italy: Porting guidelines

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Portable numbers	Geographic (local) numbers
Restrictions	Most international phone numbers have VOICE capability only, no SMS. The Letter of Authorization must be in Italian. You can use English translation for guidance Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Providers can share codes for each number or one code for a group of numbers Zendesk can support porting only with major carriers in Italy. Sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting: BT CloudItalia Colt Fastweb Sky Tim Tiscali TWT Uno Verizon Vodafone Wind
Required information	Letter of Authorization (LOA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console Secret code (Codice Segreto) for the port authorization  Applicable regulatory compliance documentation Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	Autorità per le Garanzie nelle Comunicazioni (AGCOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇯🇵 Japan

🇯🇵 Japan

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Japan: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Japan's national prefix: +8150

Required information	Documents to provide
Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable	Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last three months. Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022) An application must be completed and signed by the authorized representative. You can download the application here: English version (.pdf | .docx) Japanese version (.pdf | .docx)
Business name	Corporate registration document  The supporting document(s) must have been issued within the last six months and be valid at the time of upload
Business address (must be a physical address, a P.O. box is not acceptable)	Corporate registration document If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment Utility bill The supporting document(s) must have been issued within the last six months and be valid at the time of upload. Note: A mailer will be sent to verify the applicant's physical  address. Documents you provide must be dated within the last three months.
Business purpose	Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload.
Authorization of representative	To prove that the representative is authorized to act on behalf of the business, provide one of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of authorized representative	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record  My Number Card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Do not upload the back side of My Number card
Address of authorized representative	If one of the authorized representative’s photo ID (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include:  Certificate of tax payment (within the previous six months). Utility bill (within the previous six months) Note: A mailer will be sent to verify the authorized representative’s physical address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload

Japan: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Japan Regulatory Bundle application	Completed Japan Regulatory Bundle application.This means an application must be completed and signed by the authorized representative. Download the application here: English version (.pdf | .docx) Japanese version (.pdf | .docx)
Business name	Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at the time of upload
Business address	Corporate registration document. If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment of the local corporate entity. Utility bill of the local office address. Note: A mailer will be sent to verify the applicant's physical  address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload.
Business purpose	Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at time of upload.
Authorization of representative	One of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of authorized representative	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record  My Number Card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Note: Do not upload the back side of the My Number card.
Address of authorized representative	If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include:  Certificate of tax payment (within the previous  six months) Utility bill (within the previous six months) Note: A mailer will be sent to verify the authorized representative’s physical address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload

Japan: Toll-free

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Japan's toll-free prefixes: +81120, +81800

Required information	Documents to provide
Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable	Completed Japan Regulatory Bundle application Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022) An application must be completed and signed by the authorized representative. You can download the application here: English version (.pdf | .docx) Japanese version (.pdf | .docx)
Business name	Corporate registration document  The supporting document(s) must have been issued within the last six months and be valid at the time of upload
Business address (must be a physical address, a P.O. box is not acceptable)	Corporate registration document If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address: Certificate of tax payment Utility bill Note: A mailer will be sent to verify the applicant's physical  address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload.
Business purpose	Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload.
Authorization of representative	To prove that the representative is authorized to act on behalf of the business, provide one of the following: Power of attorney Corporate registration showing name of authorized representative Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
Name of authorized representative	Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address: Passport Driver’s license Certificate of driving record  My number card* “Zairyu” residency card (non-Japanese national) Certificate of special permanent resident (non-Japanese national) Note: Do not upload the back side of My number card.
Address of authorized representative	If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include:  Certificate of tax payment (within the previous six months). Utility bill (within the previous six months) Note: A mailer will be sent to verify the Authorized Representative’s physical address. The supporting document(s) must have been issued within the last six months and be valid at the time of upload.

> 🇯🇴 Jordan

🇯🇴 Jordan

Jordan: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Jordan's toll-free prefix: +962 800

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	One of the following: Business registration Utility bill Tax notice Rent receipt Title deed
Letter of authorization	Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console.

Jordan: Restrictions

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Restriction

Numbers are not allowed for calling card or callback services.

> 🇱🇹 Lithuania

🇱🇹 Lithuania

Lithuania: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Business registration
Business address (must be within Lithuania)	One of the following: Business registration showing Lithuanian address Utility bill Tax notice Rent receipt Title deed

Lithuania: Mobile

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Capabilities: SMS

Availabilities: Access via the Lines tab in Talk

Lithuania's mobile prefix: +3706

Required information	Documents to provide
Business name	Business registration
Business address	None required
Business registration number	Business registration

> 🇱🇺 Luxembourg

🇱🇺 Luxembourg

Luxembourg: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Extract from the commercial register (Registre du Commerce et des Sociétés)
Business address (must be within Luxembourg)	One of the following: Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address Utility bill Tax notice Rent receipt Title deed

Luxembourg: Toll-free

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Capabilities: Voice

Availability:  Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Extract from the commercial register
Business address (must be within Luxembourg)	One of the following: Excerpt from the commercial register showing Luxembourg address  Utility bill Tax notice Rent receipt Title deed

> 🇲🇴 Macao

🇲🇴 Macao

Macao: Mobile

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Macao's mobile prefix: +8536

Required information	Documents to provide
Business name	None required
Business address (must be within Macao)	One of the following: Excerpt from the commercial register showing the Macao address Utility bill Tax notice Rent receipt Title deed

> 🇲🇾 Malaysia

🇲🇾 Malaysia

Malaysia: Mobile

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Capabilities: Voice + SMS

Availability: Available on request by contacting Zendesk Customer Support

Malaysia's mobile prefixes: +6016, +6011

Required information	Documents to provide
Business name	Business registration
Business address (must be within Malaysia)	Business registration showing Malaysian address
Name of authorized representative	One of the following: Government-issued ID with picture Passport
Identity document number of authorized representative	One of the following: Government-issued ID with picture Passport
Identity document from the issuing country of the authorized representative	One of the following: Government-issued ID with picture Passport
Address of authorized representative (must within Malaysia)	One of the following: Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) Work permit showing company and company address (for non-Malaysian citizens) Student ID showing university address (for non-Malaysian citizens)
Letter of authorization for authorized representative	Executed letter of authorization

Malaysia: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Malaysia's toll-free prefix: +601800

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	One of the following: Business registration  Utility bill Tax notice Rent receipt Title deed

> 🇲🇱 Mali

🇲🇱 Mali

Mali: Local (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Documents to provide
Business name	None required
Business address (must be within locality or region covered by the phone number’s prefix; a P.O. Box is not acceptable where a local address is required)	One of the following: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

> 🇲🇺 Mauritius

🇲🇺 Mauritius

Mauritius: Mobile

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Mauritius' mobile prefix: +2305

Required information	Documents to provide
Business name	None required
Business address (must be within Mauritius)	One of the following: Excerpt from the commercial register showing the Mauritius address Utility bill Tax notice Rent receipt Title deed

> 🇲🇽 Mexico

🇲🇽 Mexico

Mexico: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Business registration
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Business registration showing local address Recent utility bill Recent government communication

Mexico: Local

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Capabilities: Voice, Voice + SMS

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Business registration
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Business registration showing local address Recent utility bill Recent government communication

> 🇳🇱 Netherlands

🇳🇱 Netherlands

Netherlands: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Netherlands' national prefix: +3185

Required information	Documents to provide
Business name	Excerpt from the commercial register (KvK)
Business address (must be within the Netherlands)	One of the following: Excerpt from the commercial register (KvK) showing Netherlands address Utility bill Tax notice Rent receipt Title deed
Netherlands VAT number	None required

Netherlands: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Excerpt from the commercial register (KvK)
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Excerpt from the commercial register (KvK) showing local address Utility bill Tax notice Rent receipt Title deed
Netherlands VAT number	None required

Netherlands: Mobile

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Netherlands' mobile prefix: +3197

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required

Netherlands: Porting guidelines

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Portable numbers	Geographic (local) numbers Non-geographic (national) numbers (+3185) Toll-free numbers
Restrictions	Most international phone numbers have VOICE capability only, no SMS. Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers
Required information	Letter of Authorization (LOA) dated within the last 90 days. Choose the appropriate LOA for your order: Netherlands LOA (Terminate existing agreement), or Netherlands LOA (Early termination of existing contract). Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Autoriteit Consument & Markt (ACM)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇳🇿 New Zealand

🇳🇿 New Zealand

New Zealand: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	One of the following: Excerpt from the commercial register Business registration
Business address (must be in New Zealand)	One of the following: Excerpt from the commercial register showing the local address Business registration showing the local address Utility bill Tax notice Rent receipt Title deed

New Zealand: Porting guidelines

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Portable numbers	Geographic (local) numbers (+643, +644, +646, +647, +649) Toll-free numbers (+64508 or +64800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	Letter of Authorization (LOA) dated within the last 30 days.  Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Local and mobile number portability (LMNP) are both regulated under the Telecommunications Act Ports are authorized, scheduled, and coordinated via a centralized number portability system called IPMS (Industry Portability Management System). All networks update their own routing information and confirm this information with IPMS
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇳🇴 Norway

🇳🇴 Norway

Norway: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Business registration
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	None required
Business registration number	Business registration

Norway: Mobile

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Capabilities: SMS

Availability: Available on request by contacting Zendesk Customer Support

Norway's mobile prefix: +4759

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	One of the following: Business registration showing the address Utility bill
Business registration number	Business registration
Name of authorized representative	One of the following: Government-issued ID with picture Passport
Authorization of authorised representative	One of the following: Power of attorney Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative

Norway: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Norway's toll-free prefix: +47800

Required information	Documents to provide
Business name	Norwegian business registration
Business address (must be in Norway)	One of the following: Norwegian business registration showing address in Norway Utility bill showing address in Norway
Business registration number	Norwegian business registration
Name of authorized representative	One of the following: Government-issued ID with picture Passport
Authorization of authorised representative	One of the following: Power of attorney Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative
Norwegian Merverdiavgift (MVA) number (a Norwegian VAT number)	None required

Norway: Porting guidelines

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Portable numbers	Geographic (local) numbers
Restrictions	Most international phone numbers have VOICE capability only, no SMS.
Required information	Letter of Authorization (LOA) dated within the last 90 days Copy of the most recent phone bill (within last 30 days) Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory bodies	The Norwegian Communications Authority (NKOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇵🇦 Panama

🇵🇦 Panama

Panama: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Panama's toll-free prefix: +507800

Required information	Documents to provide
Business name	Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative
Business address (must be within Panama)	One of the following: Business registration (Certificado de Registro Público) showing address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative or legal representative	One of the following: National Identity document (Cedula de Identidad) for Panamanian citizens or residents Passport for foreign citizens that are non-residents

> 🇵🇪 Peru

🇵🇪 Peru

Peru: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Peru's toll-free prefix: +51800

Required information	Documents to provide
There are currently no regulatory requirements for toll-free phone numbers in Peru.

> 🇵🇭 Philippines

🇵🇭 Philippines

Philippines: Mobile (Beta)

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Capabilities: SMS

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Documents to provide
None required as there are currently no regulatory requirements for Mobile numbers in the Philippines.

Philippines: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Philippines' toll-free prefix: +63 1800

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	One of the following: Government-issued ID  Utility bill Tax notice Rent receipt Title deed

> 🇵🇱 Poland

🇵🇱 Poland

Poland: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Excerpt from a relevant business register (for example, the National Court Register or business activity register)
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	None required
Business registration number:	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register
Name of authorized representative	None required
Authorization of authorized representative	One of the following: Power of attorney Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)

Poland: Mobile

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Capabilities: SMS

Availability: Access via the Lines tab in Talk

Polands's mobile prefixes: +4873, +4879

Required information	Documents to provide
Business name	Excerpt from a relevant business register (for example, the National Court Register or business activity register).
Business address (can be anywhere in the world)	None required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.
Name of authorized representative	None required
Authorization of authorized representative	One of the following: Power of attorney Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)

Poland: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Poland's toll-free prefix: +48800

Required information	Documents to provide
Business name	Excerpt from a relevant business register (for example, the National Court Register or business activity register).
Business address (can be anywhere in the world)	None required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.

> 🇵🇹 Portugal

🇵🇹 Portugal

Portugal: Mobile

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Capabilities: SMS, Voice + SMS

Availability: Access via the Lines tab in Talk

Portugal's mobile prefix: +3519

Required information	Documents to provide
Business name	Excerpt from the Commercial register
Business address (must be within Portugal)	Excerpt from the Commercial register showing a Portuguese address
Business tax number	Government-issued ID showing tax number (for example, VAT)

Portugal: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Portugal's toll-free prefix: +351800

Required information	Documents to provide
Business name	Excerpt from the Commercial register
Business address (can be anywhere in the world)	Excerpt from the Commercial register showing the address
Proof of tax ID	Government-issued documentation containing a Tax ID
Letter of Application (LoA)	Executed Letter of Authorization. You can copy the LOA template, fill it in, and then upload it to the Console.

 Portugal: Porting guidelines

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Portable numbers	Toll-free numbers (+351 800)
Restrictions	Most international phone numbers have VOICE capability only, SMS is not possible.
Required information	Letter of Authorization (LOA) (Toll-free) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console Copy of the most recent phone bill showing the number(s) you want ported Applicable regulatory compliance documentation (see above)
Timeframe	After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Autoridade Nacional de Comunicações (ANACOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇵🇷 Puerto Rico

🇵🇷 Puerto Rico

Puerto Rico: Local

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Capabilities: Voice, SMS, Voice + SMS

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
There is currently no information available for local phone numbers in Puerto Rico.

> 🇷🇴 Romania

🇷🇴 Romania

Romania: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Romania's national prefix: +40

Required information	Documents to provide
Business name	One of the following: Trade registry certificate Fiscal registration, and or VAT certificate Excerpt from the commercial or trade registry
Business address (must be in Romania)	One of the following: Excerpt from the commercial or trade registry showing matching address Utility bill Tax notice Rent receipt Title deed
Proof of trade registry or fiscal number	One of the following: Trade registry certificate Fiscal registration, and or VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	One of the following: Passport Identity card Residence or Labor permit
Proof that representative is authorized to act on behalf of the business	One of the following: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	None required
Address of authorized representative	One of the following: Government-issued ID Passport Romanian Residence or Labor permit
Proof of series, number, and expiry date of the identity document of authorized representative	One of the following: Passport Identity card Residence or Labor permit

Romania: Toll-free

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Romania's toll-free prefix: +40800

Required information	Documents to provide
Business name	One of the following: Trade registry certificate Fiscal registration, and or VAT certificate Excerpt from the commercial or trade registry
Business address (can be anywhere in the world)	One of the following: Excerpt from the commercial or trade registry showing matching address Utility bill Tax notice Rent receipt Title deed
Proof of trade registry or fiscal number	One of the following: Trade registry certificate Fiscal registration, and or VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	One of the following: Passport Identity card Romanian Residence or Labor permit
Proof that representative is authorized to act on behalf of the business	One of the following: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	None required
Address of authorized representative	None required
Proof of series, number, and expiry date of identity document of authorized representative	One of the following: Passport Identity card Romanian Residence or Labor permit

> 🇸🇬 Singapore

🇸🇬 Singapore

Singapore: Mobile

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Capabilities: SMS

Availability: Available on request by contacting Zendesk Customer Support

Singapore's mobile prefix: +658

Phone number regulations:

Required information	Documents to provide
Business name	Business registration
Business registration number	Business registration
Billing address (can be anywhere in the world)	None required
Service address (if different)	None required
Email address	None required

Requirements for sending messages:

Required information	Documents to provide
Sender ID registration	You must register your Sender ID with Infocomm Media Development Authority (IMDA). See how to do this in Country-specific requirements for text messaging.

Singapore: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Singapore's toll-free prefix: +653

Required information	Documents to provide
Name of Authorized Representative	One of the following: National ID card Passport Employment Pass
Identity Document Number	One of the following: National ID card Passport Employment Pass
Business Address (May be anywhere in the world)	Business registration
Business Registration Number	Business registration
Business Address	Business registration
Email Address	None required
Phone Number (Must be different from the existing Twilio phone number)	None required

Singapore: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Singapore's toll-free prefix: +65800

Required information	Documents to provide
Business name	Business registration
Business registration number	Business registration

> 🇸🇰 Slovakia

🇸🇰 Slovakia

Slovakia: Mobile

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Capabilities: SMS

Availability: Available on request by contacting Zendesk Customer Support

Slovakia's mobile prefix: +4219

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	None required
Proof of registered seat	Business registration
Business registration number	Business registration
Name of authorized representative	One of the following: Government-issued ID Passport
Proof that representative is authorized to act on behalf of the company	One of the following: Power of attorney Other documentation showing the individual is a director or country manager for the business

Slovakia: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Slovakia's toll-free prefix: +421800

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	None required
Proof of registered seat	Business registration
Proof of business registration number	Business registration
Name of authorized representative	One of the following: Government-issued ID Passport
Proof that representative is authorized to act on behalf of the company	One of the following: Power of attorney Other documentation showing the individual is a director or country manager for the business

> 🇸🇮 Slovenia

🇸🇮 Slovenia

Slovenia: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	None required
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Excerpt from the commercial register showing the local address Utility bill Tax notice Rent receipt Title deed

Slovenia: Mobile

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Capabilities: SMS

Availability: Available on request by contacting Zendesk Customer Support

Slovenia's mobile prefix: +38631

Required information	Documents to provide
Currently you do not need to provide documentation for mobile numbers in Slovenia.

> 🇿🇦 South Africa

🇿🇦 South Africa

South Africa: National (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

South Africa's national prefix: +27

Required information	Documents to provide
There is currently no more information available for national numbers in South Africa.

South Africa: Mobile (Beta)

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Capabilities: Voice + SMS

Availability: Through the Zendesk Talk Global Number Beta form

South Africa's mobile prefix: +2760

Required information	Documents to provide
Business name	One of the following: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number so the business registration can be verified in reference to this document
Business address (must be within South Africa)	One of the following: Bank statement Municipal rates or tax invoice Recent telephone account statement New motor vehicle license
Name of authorized representative	Government-issued ID (must include photo, full name, and identity number)
Address of authorized representative	None required
Number of authorized representative	Government-issued ID (must include photo, full name, and identity number)
Nationality of authorized representative	None required
Business registration number	One of the following: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration

South Africa: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

South Africa's toll-free prefix: +27800

Required information	Documents to provide
Business name	One of the following: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration
Business address (must be within South Africa)	One of the following: Bank statement Municipal rates or tax invoice Recent telephone account statement New motor vehicle license
Name of authorized representative	Government-issued ID (must include photo, full name, and identity number)
Address of authorized representative (can be anywhere in the world)	None required
Identity number of authorized representative	Government-issued ID (must include photo, full name, and identity number)

> 🇪🇸 Spain

🇪🇸 Spain

Spain: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Spain's national prefix: +34518

Required information	Documents to provide
Business name	Business registration
Spanish fiscal identification number: CIF (Código de Identificación Fiscal)	Business registration
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Business registration showing address Utility bill Tax notice Rent receipt Title deed

Spain: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Spain's national prefix: +34518

Required information	Documents to provide
Business name	Business registration
Spanish fiscal identification number: CIF (Código de Identificación Fiscal)	Business registration
Business address (must be within Spain)	One of the following: Business registration showing address Utility bill Tax notice Rent receipt Title deed

Spain: Mobile

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Capabilities: SMS

Availability: Available on request by contacting Zendesk Customer Support

Spain's mobile prefixes: +34911, +34955, +3498, +34931, +34960, +34971

Required information	Documents to provide
Business name	Business registration
Spanish fiscal identification number: CIF (Código de Identificación Fiscal)	Business registration
Business address (must be within Spain)	One of the following: Business registration showing address Utility bill Tax notice Rent receipt Title deed

Spain: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Spain's toll-free prefix: +34900

Required information	Documents to provide
Business name	Business registration
Spanish fiscal identification number: CIF (Código de Identificación Fiscal)	Business registration
Business address (must be within Spain)	One of the following: Business registration showing address Utility bill Tax notice Rent receipt Title deed

Spain: Porting guidelines

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Portable numbers	Geographic (local) numbers (+34 8, +34 9) Non-geographic numbers (+34 901, +34 902) Toll-free numbers (+34 900, +34 800)
Restrictions	Most international phone numbers have VOICE capability only, no SMS. The Letter of Authorization must be in Spanish. You can use English translation for guidance: Geographic and Non-geographic numbers English guide Toll-free numbers English guide
Required information	Letter of Authorization dated within the last 30 days: Geographic and Non-geographic numbers Letter of Authorization (LOA) Toll-free numbers Letter of Authorization (LOA) Applicable regulatory compliance documentation (above)
Timeframe	After you've submitted all required documentation and information: For Geographic (local) and Non-geographic numbers, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. For Toll-free numbers, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Comisión Nacional de los Mercados y la Competencia (CNMC)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇱🇰 Sri Lanka

🇱🇰 Sri Lanka

Sri Lanka: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Sri Lanka's toll-free prefix: +941120

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	One of the following: Business registration Utility bill Tax notice Rent receipt Title deed
Business registration number	Business registration
Letter of authorization (LoA)	Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console.

> 🇸🇩 Sudan

🇸🇩 Sudan

Sudan: Local (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Required information	Documents to provide
There is currently no information available for local phone numbers in Sudan.

> 🇸🇪 Sweden

🇸🇪 Sweden

Sweden: National

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Sweden's national prefix: +4610

Required information	Documents to provide
Business name	None required
Business address (must be within Sweden)	One of the following: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Business registration number

Sweden: Local

Return to top

Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	None required
Business address (be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)	One of the following: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Business registration number

Sweden: Mobile (Beta)

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Capabilities: SMS

Availability: Through the Zendesk Talk Global Number Beta form

Sweden's mobile prefix: +467

Required information	Documents to provide
There is currently no information available for mobile phone numbers in Sweden.

Sweden: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Sweden's toll-free prefix: +46200

Required information	Documents to provide
There is currently no information available for toll-free phone numbers in Sweden.

> 🇨🇭 Switzerland

🇨🇭 Switzerland

Switzerland: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Switzerland prefix: +41

Required information	Documents to provide
Business name	Excerpt from the commercial or official business register
Business address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required	Excerpt from the commercial or official business register showing the local address
Business address If different	None required
Unternehmens-Identifikationsnumber (UID) for Swiss entities	None required. Use the UID register@FSO to find your Swiss 'UID number'

Switzerland: Mobile

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Capabilities: SMS

Availability: Access via the Lines tab in Talk

Switzerland mobile prefix: +417

Required information	Documents to provide
Business name	Excerpt from the commercial or official business register
Business address (can be anywhere in the world)	Excerpt from the commercial or official business register showing the local address
Unternehmens-Identifikatio nsnumber (UID) for Swiss entities	None required. Use the UID register@FSO to find your Swiss 'UID number'

Switzerland: Porting guidelines

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Portable numbers	Geographic (local) numbers
Restrictions	Most international phone numbers have VOICE capability only, no SMS Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers
Required information	Letter of Authorization (LOA) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within the last 30 days)
Timeframe	After you've submitted all the required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies	Federal Communications Commission (ComCom) Office fédéral de la communication (OFCOM)
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇹🇼 Taiwan

🇹🇼 Taiwan

Taiwan: Local

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Required information	Documents to provide
Business name	Company registration showing the business name
Business address (must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required)	One of the following: Company registration showing local address Utility bill Tax notice Rent receipt Title deed
Company registration number	Company registration showing the company’s registration number
Name of authorized representative	One of the following: National ID Passport Residence permit

Taiwan: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Taiwan's toll-free prefix: +88680

Required information	Documents to provide
Business name	If Taiwanese: No documentation required If foreign: Proof of identity required, such as the company registration for foreign entities
Business address (can be anywhere in the world)	One of the following: Company registration showing Taiwan address Utility bill Tax notice Rent receipt Title deed
Company registration number	None required
Name of authorized representative	One of the following: National ID Passport Residence permit

> 🇹🇭 Thailand

🇹🇭 Thailand

Thailand: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business name	Excerpt from the Commercial register showing the name of the legal representative.
Business address (must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required)	One of the following: Excerpt from the commercial register showing the Thai address Utility bill Tax notice Rent receipt Title deed
Name of legal representative	Thai government issued ID card
ID number of the legal representative	Thai government issued ID card

Thailand: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Thailand's toll-free prefix: +66 1800

Required information	Documents to provide
Business name	Excerpt from the Commercial register
Business registration number	Excerpt from the Commercial register showing the business registration number
Type of business	None required
Business address (can be anywhere in the world)	One of the following: Excerpt from the Commercial register Utility bill Tax notice Rent receipt Title deed

> 🇹🇳 Tunisia

🇹🇳 Tunisia

Tunisia: National (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Tunisia's national prefix: +216

Required information	Documents to provide
Business name	None to provide
Business address (must be within Tunisia)	One of the following: Excerpt from the commercial register showing the Tunisia address Utility bill Tax notice Rent receipt Title deed

> 🇺🇬 Uganda

🇺🇬 Uganda

Uganda: National (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Uganda's national prefix: +25620

Required information	Documents to provide
Business name	None required
Business address (must be within Uganda)	One of the following: Excerpt from the commercial register showing the Uganda address Utility bill Tax notice Rent receipt Title deed

Uganda: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Uganda's toll-free prefix: +256800

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required

> 🇦🇪 United Arab Emirates

🇦🇪 United Arab Emirates (UAE)

United Arab Emirates: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

UAE's toll-free prefix: +971800

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required
Letter of authorization (LoA)	Executed Letter of Authorization. Copy the LoA template, fill it in, then upload it to the Console.

> 🇬🇧 United Kingdom

🇬🇧 United Kingdom

United Kingdom: National

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

United Kingdom's national prefix: +4433

Required information	Documents to provide
Business address (can be anywhere in the world)	None required

United Kingdom: Local

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

Required information	Documents to provide
Business address (can be anywhere in the world)	None required

United Kingdom: Mobile

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Capabilities: SMS, Voice + SMS

Availability: Access via the Lines tab in Talk

United Kingdom's mobile prefix: +447

Required information	Documents to provide
Currently there is no information required and no documents that you need to provide for mobile numbers in the United Kingdom.

United Kingdom: Toll-free

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Capabilities: Voice

Availability: Access via the Lines tab in Talk

United Kingdom's toll-free prefixes: +44808, +44800

Required information	Documents to provide
Currently there is no information required and no documents that you need to provide for toll-free numbers in the United Kingdom.

United Kingdom: Restrictions

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Restriction	Solution
From June 1, 2023, Networks in the United Kingdom will filter all A2P messages that originate from international numbers directed to the United Kingdom.	To send messages to numbers in the United Kingdom, you must use a domestic number from the United Kingdom.

United Kingdom: Porting guidelines

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Portable numbers	Geographic (local) numbers (+44 1,+44 2) Mobile numbers (+44 7) Non-geographic (national) numbers (+44 3) Non-geographic (toll-free) numbers (+44 808, +44 800)
Restrictions	Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS Most numbers are portable. In rare cases, some numbers are not. This is either because some service providers assign phone numbers, or because some providers do not have porting agreements with the major network operators
Required information	For Geographic and Non-geographic numbers: Letter of Authorization (LoA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console. If you want to port both Geographic and Non-geographic numbers, you must fill in two separate LOAs (one for each) Applicable regulatory compliance documentation (above) Copy of the most recent phone bill (within last 30 days)
Timeframe	After you've submitted all required documentation and information: For both Geographic (local) and Non-geographic numbers, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider For mobile numbers, it can take up to five - seven business days
Regulatory bodies	The Office of Communications (OFCOM)
Other details	The most common reasons for a rejected port include: Incorrect postcode Single versus multi-line geographic numbers. Associated numbers must be ported together as a range. To determine whether your number is a single- or multi-line number, reach out to your current service provider.  Incorrect current provider and or range holder information. Check with your current provider and the range holder of your phone number(s) Click to check the range holder. However, information about the current provider can only be confirmed by that provider After you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank.
How to submit	Contact the Zendesk support team with the required documentation and information.

> 🇺🇸 United States

🇺🇸 United States

United States: Local

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

Phone number regulations:

Required information	Documents to provide
Currently there is no information required and no documents that you need to provide for local numbers in the United States.

Requirements for sending messages:

Required information

Documents to provide

A2P 10DLC registration

It is mandatory to register your account for A2P 10DLC, if you need to send outbound SMS to United States telephone numbers. Unregistered accounts will see their outbound messages blocked by telephony carriers. See how to do this in Registering to use A2P 10DLC for text messaging. Note: From July 5, 2023, messages sent using unregistered phone numbers will be subject to a gradual increase of message blocking by carriers. Unregistered US-bound messages sent after August 31, 2023 will be blocked completely.

United States: Toll-free

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Capabilities: Voice + SMS

Availability: Access via the Lines tab in Talk

United State's toll-free prefixes: +1 800, +1 833, +1 844, +1 855, +1 866, +1 877, +1 888

Phone number regulations:

Required information	Documents to provide
Currently there is no information required and no documents that you need to provide for toll-free numbers in the United States.

Requirements for sending messages

Required information	Documents to provide
Toll-free message verification	Each toll-free number must go through a verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers. Fill in the Toll-free message verification for US/Canada form and send your details for verification.

United States: Porting guidelines

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Portable numbers	Geographic (local) numbers Toll-free numbers VoIP numbers
Restrictions	Most numbers are portable. In rare cases, Twilio may not have geographic coverage for that number and won’t be able to port it The maximum amount of numbers per port is 1000
Required information	Letter of Authorization (LOA) (Fill it in prior to contacting Zendesk Support) Name and address that matches the Customer Service Record (CSR) Copy of a phone bill dated within the last 30 days Current provider’s account number PIN, if required
Timeframe	After you've submitted all required information, For standard ports (fewer than 50 numbers), it can take around two - four weeks, barring rejections from your current service provider For bulk ports (more than 50 numbers), it can take around four - six weeks, barring rejections from your current service provider
Regulatory bodies	The Federal Communications Commission (FCC)
Other details	The most common reason for a rejected port is an incorrect name and or address information. To ensure you have the correct information, ask your current service provider for the address and name on your Customer Service Record (CSR).
How to submit	Contact the Zendesk support team to submit your request directly.

> 🇻🇪 Uruguay

🇻🇪 Uruguay

Uruguay: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Uruguay's toll-free prefixes: +598 4

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required

> 🇻🇪 Venezuela

🇻🇪 Venezuela

Venezuela: Toll-free (Beta)

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Capabilities: Voice

Availability: Through the Zendesk Talk Global Number Beta form

Venezuela's toll-free prefix: +58800

Required information	Documents to provide
Business name	None required
Business address (can be anywhere in the world)	None required
Alternative phone number  (for non-Venezuelan users)	None required
Business industry and purpose  (for example, healthcare, financial services)	None required
Letter of Authorization (LoA)	Executed Letter of Authorization. You can copy the LoA template, fill it in, then upload it to the Console.

> 🇻🇳 Vietnam

🇻🇳 Vietnam

Vietnam: Toll-free

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Capabilities: Voice

Availability: Available on request by contacting Zendesk Customer Support

Vietnam's toll-free prefix: +84120

Required information	Documents to provide
Business name	Business registration
Business address (can be anywhere in the world)	None required
Business registration number	Business registration