Documents you provide must be dated within the last three months.
Choose a country
- If a number type offering is marked as Beta, you'll need to initiate a request to join the Beta program before gaining access to them within the product. A link to the form, located next to the 'Availability' section, will be easily accessible for this purpose, and the form will provide instructions for the following steps.
- If a country requires an ‘Executed Letter of Authorization’, you can access it here. Make a copy, fill in your details as necessary, then send it back to us.
- Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents or have a notarized power of attorney showing they are authorized.
🇩🇿 Algeria
Algeria: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Algeria's national prefix: +21398
Required information | Documents to provide |
---|---|
End-user name |
One of the following:
|
End-user address (must be in Algeria) | None required |
Business name (must be in Algeria) | The business registration document |
Business address (must be in Algeria) | The business registration document |
Service usage | None required |
🇦🇷 Argentina
Argentina: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix) |
One of the following:
|
Commercial registry number | Business registration document |
Argentina: Toll-free (Beta)
Capabilities: Voice
Availability: Apply through the Zendesk Talk Global Number Beta form
Argentina's toll-free prefix: +54 800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be in Argentina) | One of the following:
|
ID type and number | One of the following:
|
🇦🇺 Australia
Australia: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Australia with a physical address) | None required |
Australia: Mobile
Capabilities: SMS, Voice + SMS
Availability: Access via the Lines tab in Talk
Australia's mobile prefix: +61 4
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
One of the following:
|
Business ID number | Business registration document |
The following is an example of an 'Australian Business Registration' document:
Australia: Toll-free
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Australia's toll-free prefixes: +61 1300, +61 1800
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (can be anywhere in the world) |
None required |
Australia: Porting guidelines
Portable numbers |
To port Geographic (local) numbers, include the category type.
|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory bodies |
The Australian Communications and Media Authority (ACMA). |
Other details |
In addition to porting, new toll-free numbers can be activated on Zendesk Talk. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill. |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇦🇹 Austria
Austria: National (Beta)
Capabilities: Voice
Availability: Apply through the Zendesk Talk Global Number Beta form
Austria's national prefix: +43
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within Austria and a physical address is required) |
One of the following:
|
Name of authorized representative | One of the following:
|
Austria: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within the locality or region covered by the phone number's prefix. A physical address is required) |
One of the following:
|
Name of authorized representative | One of the following:
|
Austria: Mobile
Capabilities: Voice + Text
Availability: Via the Lines tab in Talk
Austria's mobile prefix: +43 6
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address | One of the following:
|
Name of authorized representative | One of the following:
|
Austria: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Austria's toll-free prefix: +43 800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within Austria) | No documentation required |
Name of authorized representative | One of the following:
|
Austria: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR-GmbH). |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇧🇧 Barbados
Barbados: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within the locality or region covered by the phone number's prefix. A physical address is required) |
One of the following:
|
🇧🇪 Belgium
Belgium: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within the locality or region covered by the phone number's prefix) |
Excerpt from the commercial register (extrait BCE) |
Business registration number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | None required |
Belgium: Mobile
Capabilities: Voice + Text
Availability: Available on request by contacting Zendesk Customer Support
Belgium's mobile prefix: +32 46
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business registration number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | None required |
Belgium: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Belgium's toll-free prefix: +32 800
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (extrait BCE) |
Business address (must be within Belgium) | Excerpt from the commercial register (extrait BCE) |
Business registration number | Excerpt from the commercial register (extrait BCE) |
Belgian VAT number | None required |
Belgium: Porting guidelines
Portable numbers |
To port Geographic (local) numbers, include the category type.
|
Restrictions |
Most international phone numbers have VOICE capability only, no SMS. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
Belgian Institute for Postal services and Telecommunications (BIPT) |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇧🇯 Benin
Benin: Mobile
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Benin's mobile prefix: +2296
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Benin) |
One of the following:
|
🇧🇦 Bosnia & Herzegovina
Bosnia & Herzegovina: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Bosnia & Herzegovina's national prefix: +38770
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Bosnia & Herzegovina) |
One of the following:
|
🇧🇼 Botswana
Botswana: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Botswana's toll-free prefix: +267 800
Required information | Documents to provide |
---|---|
None required as there are currently no regulatory requirements for phone numbers in Botswana. |
🇧🇷 Brazil
Brazil: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Brazil's national prefix: +55
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address | One of the following:
|
Brazil: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address | One of the following:
|
Brazil: Mobile
Capabilities: Voice + SMS
Availability: Available on request by contacting Zendesk Customer Support
Brazil's mobile prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address | One of the following:
|
Brazil: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Brazil's toll-free prefix: +55 800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address | One of the following:
|
Brazil: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
Agencia Nacional de Telecomunicacoes (ANATEL) |
Other details |
Porting dates for Geographical (local) numbers are often scheduled with short notice (one-two business days). |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇧🇬 Bulgaria
Bulgaria: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix) |
One of the following:
|
Unified identification code | None required |
Seat of address of registration | None required |
Email address | None required |
Bulgaria: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Bulgaria's toll-free prefix: +359 800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Unified identification code | None required |
Registered business address (can be anywhere in the world) |
None required |
Email address | None required |
🇨🇦 Canada
Canada: Local
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Information currently not available for local numbers in Canada. |
Canada: Toll-free
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Canada toll-free prefixes: +1800, +1833, +1844, +1855, +1877, and +1888
Phone number regulations:
Required information | Documents to provide |
---|---|
Information currently not available for toll-free numbers in Canada. |
Requirements for sending messages:
Required information | Documents to provide |
Toll-free message verification |
Each toll-free number must go through a verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers. Fill in the Toll-free message verification for US/Canada form and send your details for verification. |
Canada: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers. |
Required information |
Most mobile operators require account numbers and PINs to port; some providers also require account PINs to port out. Before porting, check with your current provider to see whether a PIN is required and, if so, what it is. Your LOA must show your actual Canadian service address for the number(s) to be ported. Zendesk will send this document to your current provider to request the numbers' release; the address must match their records. |
Timeframe |
After you've submitted all required documentation and information, it can take up to four weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
The Canadian Radio-television and Telecommunications Commission (CRTC) |
How to submit |
For Canadian toll-free numbers, contact the Zendesk support team with the required documentation and information. |
🇨🇱 Chile
Chile: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (must be within Chile) | One of the following:
|
Chile: Local
Capabilities: Voice + SMS
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (must be within Chile) | One of the following:
|
Chile: Mobile
Capabilities: SMS
Availability: Available via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (must be within Chile) | One of the following:
|
Chile: Porting guidelines
Portable numbers |
|
---|---|
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇨🇴 Columbia
Colombia: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable) |
One of the following:
|
Colombia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Colombia's toll-free prefix: +571 800
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable) |
One of the following:
|
🇨🇷Costa Rica
Costa Rica: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Costa Rica's national prefix: +506
Required information | Documents to provide |
---|---|
Business name |
Corporate identity card (Cedula Juridica) |
Business address (must be within Costa Rica) | Extract from the National Registry (Literal De Persona Jurídica) |
Business registration number | Corporate identity card (Cedula Juridica) |
Costa Rica: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Costa Rica's toll-free prefix: +506 800
Required information | Documents to provide |
---|---|
Business name |
One of the following:
|
Business address (can be anywhere in the world) |
One of the following:
|
Business registration number |
One of the following:
|
Letter of authorization |
Executed letter of authorization |
🇭🇷 Croatia
Croatia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Croatia's toll-free prefix: +385 800
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the court register showing name of Authorized Representative |
Business address (must be within Croatia) |
One of the following:
|
Company registration number | Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta) |
Name of authorized representative |
One of the following:
|
🇨🇿 Czech Republic
Czech Republic: National
Capabilities: Voice
Availability: Available via the Lines tab in Talk
Czech Republic's national prefix: +420 910
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (can be anywhere in the world) |
None required |
Business ID number | None required |
Name of authorized representative | None required |
Address of authorized representative | None required |
Czech Republic: Local
Capabilities: Voice
Availability: Available via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within locality or region covered by the phone number's prefix) |
One of the following:
|
Business ID number | None required |
Name of authorized representative | None required |
Address of authorized representative | None required |
Czech Republic: Mobile
Capabilities: SMS
Availability:Available via the Lines tab in Talk
Czech Republic's mobile prefix: +420 73
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
None required |
Business ID number | None required |
Name of authorized representative | One of the following:
|
Authorization of authorized representative | One of the following:
|
Address of authorized representative | None required |
Czech Republic: Toll-free
Capabilities: Voice
Availability: Available via the Lines tab in Talk
Czech Republic's toll-free prefix: +420 800
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (can be anywhere in the world) |
None required |
Business ID number | None required |
Name of an authorized representative | None required |
Address of authorized representative | None required |
Czech Republic: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
Most international phone numbers have VOICE capability only, no SMS. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies | |
Other details |
Porting dates are often scheduled with short notice (one - two business days). |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇩🇰 Denmark
Denmark: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Denmark) | One of the following:
|
Business registration number | None required |
Denmark: Mobile
Capabilities: Voice and SMS
Availability: Access via the Lines tab in Talk
Denmark's mobile prefixes: +4525, +4592, +4541
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Denmark) | None required |
Denmark: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Denmark's toll-free prefix: +4580
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Denmark) | None required |
Denmark: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
Most international phone numbers have VOICE capability only, no SMS. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
Danish Energy Agency (ENS) |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇩🇴 Dominican Republic
Dominican Republic: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address |
One of the following:
|
🇪🇨 Ecuador
Equador: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register |
Business address (must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
🇪🇬 Egypt
Egypt: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Egypt's toll-free prefix: +20800
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within Egypt) | None required |
🇸🇻 El Salvador
El Salvador: Local
Required information | Documents to provide |
---|---|
Business name |
Business registration document |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable) |
One of the following:
|
Name of an authorized representative | One of the following:
|
Authorization of authorised representative |
Business registration document showing the name of the authorized representative |
🇪🇪 Estonia
Estonia: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Estonia's national prefix: +372
Required information | Documents to provide |
---|---|
Business name | Extract from the commercial register |
Business address (can be anywhere in the world) |
None required |
Estonia: Mobile
Capabilities: SMS
Availability: Access via the Lines tab in Talk
Estonia's mobile prefixes: +372 81, +372 82, +372 83, +372 84, +372 85, +372 86, +372 87
Required information | Documents to provide |
---|---|
Business name | Extract from the commercial register |
Business address (can be anywhere in the world) |
None required |
🇫🇮 Finland
Finland: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within the locality or region covered by the phone number's prefix) |
None required |
Finland: Mobile
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Finland's mobile prefix: +358 75
Required information | Documents to provide |
---|---|
Business name | None required |
Business address | None required |
Finland: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Finland's toll-free prefix: +358 800
Required information | Documents to provide |
---|---|
Business name | None required |
Business address | None required |
Finland: Porting guidelines
Portable numbers |
|
Restrictions |
Most international phone numbers have VOICE capability only, SMS is not possible. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
Finnish Communications Regulatory Authority (TRAFICOM) |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇫🇷 France
France: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
France's national prefix +339
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney) |
Business address |
One of the following:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing business registration number |
Name of authorized representative | One of the following:
|
France: Mobile
Capabilities: Voice + SMS
Availability: Available on request by contacting Zendesk Customer Support
France's mobile prefixes: +337, +336
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney) |
Business address |
One of the following:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing business registration number |
Name of authorized representative | One of the following:
|
France: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney) |
Business address |
One of the following:
|
Business registration number | Excerpt from the commercial register Extrait K-bis showing business registration number |
Name of authorized representative | One of the following:
|
France: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
France's toll-free prefix: +33805
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney) |
Business European Economic Area address |
One of the following:
|
Business registration number |
Excerpt from the commercial register (Extrait K-bis) |
Name of authorized representative |
One of the following:
|
France: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
Most international phone numbers have VOICE capability only. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies |
Autorité de Régulation des Communications Électroniques et des Postes (ARCEP) |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇩🇪 Germany
Germany: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register (Handelsregisterauszug) |
Business address |
One of the following:
|
Germany: Mobile
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Germany's mobile prefix: +49 157
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (Handelsregisterauszug) |
Business address (must be in Germany) |
Excerpt from the commercial register (Handelsregisterauszug) showing matching address |
German VAT Number | None required |
Germany: Toll-Free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Germany's toll-free prefix: +49 800
Required information | Documents to provide |
---|---|
Business name | Excerpt from the commercial register (Handelsregisterauszug) |
Numbers allocated |
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter |
VAT Number |
None required |
Germany: Restrictions
Restrictions |
German mobile numbers are only available to German-registered GmbH and AG companies. |
Germany: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory bodies |
Bundesnetzagentur (BNetzA) |
Other details |
You can also activate new German toll-free numbers allocated by the regulator. For activation, see Applying for and activating German toll-free numbers. |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇬🇩 Granada
Granada: Local
Required information | Documents to provide |
---|---|
Business name |
None required |
Business address |
One of the following:
|
🇬🇷 Greece
Greece: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name |
One of the following:
|
Business address |
None required |
Tax ID Number
|
None required |
Contact Information (business email or mailing address) | None required |
🇭🇰 Hong Kong
Hong Kong: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Hong Kong's national prefix: +85230, +85258
Required information | Documents to provide |
---|---|
Business name | Business registration certificate |
Business address | One of the following:
|
Business registration number | Business registration document |
Hong Kong: Toll-free
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Hong Kong's toll-free prefix: +852 800
Required information | Documents to provide |
---|---|
Business name | Business registration certificate |
Business address | One of the following:
|
Business registration number | Business registration document |
Hong Kong: Restrictions
Restriction | Solution |
SMS to Hong Kong is only supported when sent from a pre registered alpha-numeric number | Request a pre-registered alpha-numeric number by contacting Zendesk Customer Support. |
🇭🇺 Hungary
Hungary: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | None required |
Registered seat | None required |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Invoicing address (if different) | None required |
Business registration number | None required |
Business email or mailing address | None required |
Hungary: Mobile
Capabilities: SMS
Availability: Access via the Lines tab in Talk
Hungary's mobile prefix: +36 70
Required information | Documents to provide |
---|---|
Business name | None required |
Registered seat | None required |
Business address (must be within Hungary) |
One of the following:
|
Business registration number | None required |
Business email or mailing address | None required |
Hungary: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Hungary's toll-free prefix: +36 800
Required information | Documents to provide |
---|---|
Business name | None required |
Registered seat | None required |
Business address (must be within Hungary) |
One of the following:
|
Business registration number | None required |
Business email or mailing address | None required |
🇮🇸 Iceland
Iceland: Mobile
Capabilities: SMS
Availability: Available on request by contacting Zendesk Customer Support
Iceland's mobile prefixes: +3546, +3547, +3548
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial register |
Business address (must be in Iceland) | One of the following:
|
🇮🇩 Indonesia
Indonesia: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Name of authorised representative |
One of the following:
|
Indonesia: Mobile
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
One of the following:
|
Name of authorised representative |
One of the following:
|
Indonesia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Indonesia's toll-free prefixes: +62 7803, +62 1803
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
One of the following:
|
Name of authorised representative |
One of the following:
|
Restrictions: Indonesia
Restrictions |
Numbers are not allowed for callback service. |
🇮🇪 Ireland
Ireland: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
None required |
Ireland: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Ireland's toll-free prefix: +353 1800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
None required |
Ireland: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
Provide the information in the following order:
|
Timeframe |
After you've submitted all required documentation and information, the process can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies | |
Other details |
The account number of a customer registered with a losing provider is very important for Irish Porting. An incorrect account number is the main cause for the majority of port rejections, along with incomplete phone number ranges. |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇮🇱 Israel
Israel: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Israel's national prefix: +972
Required information | Documents to provide |
---|---|
There are currently no regulatory requirements for national phone numbers in Israel. |
Israel: Local
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
There are currently no regulatory requirements for local phone numbers in Israel. |
Israel: Mobile
Capabilities: SMS, Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
---|---|
There are currently no regulatory requirements for mobile phone numbers in Israel. |
Israel: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Israel's toll-free prefix: +972 180
Required information | Documents to provide |
---|---|
There are currently no regulatory requirements for toll-free phone numbers in Israel. |
🇮🇹 Italy
Italy: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
VAT number (or business registration ID, if a VAT number is unavailable) |
None required |
Name of authorized representative | One of the following:
|
Date of birth of authorized representative | None required |
Place of birth of authorized representative | None required |
Fiscal code of authorized representative (Tax ID or equivalent and or Codice Fiscale) |
None required |
Nationality of authorized representative | None required |
Italy: Mobile (Beta)
Capabilities: SMS
Availability: Through the Zendesk Talk Global Number Beta form
Italy's mobile prefix: +393
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (can be anywhere in the world) |
One of the following:
|
VAT number (or business registration ID, if a VAT number is unavailable) |
None required |
Name of authorized representative | One of the following:
|
Date of birth of authorized representative | None required |
Place of birth of authorized representative | None required |
Fiscal code of authorized representative (Tax ID or equivalent and or Codice Fiscale) |
None required |
Nationality of authorized representative | None required |
Italy: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Italy's toll-free prefix: +39800
Required information | Documents to provide |
---|---|
Business name | None required |
Business address (can be anywhere in the world) |
One of the following:
|
VAT number (or business registration ID, if a VAT number is unavailable) |
None required |
Name of authorized representative | One of the following:
|
Date of birth of authorized representative | None required |
Place of birth of authorized representative | None required |
Fiscal code of authorized representative (Tax ID or equivalent and or Codice Fiscale) |
None required |
Nationality of authorized representative | None required |
Italy: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies | |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇯🇵 Japan
Japan: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Japan's national prefix: +8150
Required information | Documents to provide |
Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable |
Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last three months.
Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022)
An application must be completed and signed by the authorized representative. You can download the application here: |
Business name |
Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at the time of upload |
Business address (must be a physical address, a P.O. box is not acceptable) |
Corporate registration document If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.
Note: A mailer will be sent to verify the applicant's physical address.
Documents you provide must be dated within the last three months. |
Business purpose | Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload. |
Authorization of representative |
To prove that the representative is authorized to act on behalf of the business, provide one of the following:
|
Name of authorized representative |
Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:
Do not upload the back side of My Number card |
Address of authorized representative |
If one of the authorized representative’s photo ID (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include:
Note: A mailer will be sent to verify the authorized representative’s physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload |
Japan: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Japan Regulatory Bundle application |
Completed Japan Regulatory Bundle application.This means an application must be completed and signed by the authorized representative.
Download the application here: |
Business name |
Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at the time of upload |
Business address |
Corporate registration document. If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:
Note: A mailer will be sent to verify the applicant's physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload. |
Business purpose | Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at time of upload. |
Authorization of representative |
One of the following:
|
Name of authorized representative |
Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:
Note: Do not upload the back side of the My Number card.
|
Address of authorized representative |
If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include:
Note: A mailer will be sent to verify the authorized representative’s physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload |
Japan: Toll-free
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Japan's toll-free prefixes: +81120, +81800
Required information | Documents to provide |
Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable |
Completed Japan Regulatory Bundle application
Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022)
An application must be completed and signed by the authorized representative. You can download the application here: |
Business name |
Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at the time of upload |
Business address (must be a physical address, a P.O. box is not acceptable) |
Corporate registration document If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:
Note: A mailer will be sent to verify the applicant's physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload. |
Business purpose | Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload. |
Authorization of representative |
To prove that the representative is authorized to act on behalf of the business, provide one of the following:
|
Name of authorized representative |
Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:
Note: Do not upload the back side of My number card.
|
Address of authorized representative |
If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include:
Note: A mailer will be sent to verify the Authorized Representative’s physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload. |
🇯🇴 Jordan
Jordan: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Jordan's toll-free prefix: +962 800
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
One of the following:
|
Letter of authorization |
Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console. |
Jordan: Restrictions
Restriction |
Numbers are not allowed for calling card or callback services. |
🇱🇹 Lithuania
Lithuania: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name | Business registration |
Business address (must be within Lithuania) |
One of the following:
|
Lithuania: Mobile
Capabilities: SMS
Availabilities: Access via the Lines tab in Talk
Lithuania's mobile prefix: +3706
Required information | Documents to provide |
Business name |
Business registration |
Business address | None required |
Business registration number | Business registration |
🇱🇺 Luxembourg
Luxembourg: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name | Extract from the commercial register (Registre du Commerce et des Sociétés) |
Business address (must be within Luxembourg) |
One of the following:
|
Luxembourg: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name |
Extract from the commercial register |
Business address (must be within Luxembourg) |
One of the following:
|
🇲🇴 Macao
Macao: Mobile
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Macao's mobile prefix: +8536
Required information | Documents to provide |
Business name | None required |
Business address (must be within Macao) |
One of the following:
|
🇲🇾 Malaysia
Malaysia: Mobile
Capabilities: Voice + SMS
Availability: Available on request by contacting Zendesk Customer Support
Malaysia's mobile prefixes: +6016, +6011
Required information | Documents to provide |
Business name |
Business registration |
Business address (must be within Malaysia) |
Business registration showing Malaysian address |
Name of authorized representative | One of the following:
|
Identity document number of authorized representative | One of the following:
|
Identity document from the issuing country of the authorized representative | One of the following:
|
Address of authorized representative (must within Malaysia) |
One of the following:
|
Letter of authorization for authorized representative |
Executed letter of authorization |
Malaysia: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Malaysia's toll-free prefix: +601800
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
One of the following:
|
🇲🇱 Mali
Mali: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Documents to provide |
Business name | None required |
Business address (must be within locality or region covered by the phone number’s prefix; a P.O. Box is not acceptable where a local address is required) |
One of the following:
|
🇲🇺 Mauritius
Mauritius: Mobile
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Mauritius' mobile prefix: +2305
Required information | Documents to provide |
Business name | None required |
Business address (must be within Mauritius) |
One of the following:
|
🇲🇽 Mexico
Mexico: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
Business name |
Business registration |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Mexico: Local
Capabilities: Voice, Voice + SMS
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name |
Business registration |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
🇳🇱 Netherlands
Netherlands: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Netherlands' national prefix: +3185
Required information | Documents to provide |
Business name |
Excerpt from the commercial register (KvK) |
Business address (must be within the Netherlands) |
One of the following:
|
Netherlands VAT number | None required |
Netherlands: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name |
Excerpt from the commercial register (KvK) |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Netherlands VAT number | None required |
Netherlands: Mobile
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Netherlands' mobile prefix: +3197
Required information | Documents to provide |
Business name | None required |
Business address (can be anywhere in the world) |
None required |
Netherlands: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory bodies | |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇳🇿 New Zealand
New Zealand: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
Business name | One of the following:
|
Business address (must be in New Zealand) | One of the following:
|
New Zealand: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
Most international phone numbers have VOICE capability only, no SMS. |
Required information |
|
Timeframe |
After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory bodies |
|
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇳🇴 Norway
Norway: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name |
Business registration |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
None required |
Business registration number | Business registration |
Norway: Mobile
Capabilities: SMS
Availability: Available on request by contacting Zendesk Customer Support
Norway's mobile prefix: +4759
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
One of the following:
|
Business registration number | Business registration |
Name of authorized representative | One of the following:
|
Authorization of authorised representative | One of the following:
|
Norway: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Norway's toll-free prefix: +47800
Required information | Documents to provide |
Business name |
Norwegian business registration |
Business address (must be in Norway) | One of the following:
|
Business registration number |
Norwegian business registration |
Name of authorized representative | One of the following:
|
Authorization of authorised representative | One of the following:
|
Norwegian Merverdiavgift (MVA) number (a Norwegian VAT number) |
None required |
Norway: Porting guidelines
Portable numbers |
Geographic (local) numbers |
---|---|
Restrictions |
Most international phone numbers have VOICE capability only, no SMS. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider. |
Regulatory bodies | |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇵🇦 Panama
Panama: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Panama's toll-free prefix: +507800
Required information | Documents to provide |
Business name |
Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative |
Business address (must be within Panama) | One of the following:
|
Name of authorized representative or legal representative | One of the following:
|
🇵🇪 Peru
Peru: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Peru's toll-free prefix: +51800
Required information | Documents to provide |
There are currently no regulatory requirements for toll-free phone numbers in Peru. |
🇵🇭 Philippines
Philippines: Mobile (Beta)
Capabilities: SMS
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Documents to provide |
None required as there are currently no regulatory requirements for Mobile numbers in the Philippines. |
Philippines: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Philippines' toll-free prefix: +63 1800
Required information | Documents to provide |
---|---|
Business name | Business registration document |
Business address (can be anywhere in the world) |
One of the following:
|
🇵🇱 Poland
Poland: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name |
Excerpt from a relevant business register (for example, the National Court Register or business activity register) |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
None required |
Business registration number: |
Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register |
Name of authorized representative | None required |
Authorization of authorized representative | One of the following:
|
Poland: Mobile
Capabilities: SMS
Availability: Access via the Lines tab in Talk
Polands's mobile prefixes: +4873, +4879
Required information | Documents to provide |
Business name |
Excerpt from a relevant business register (for example, the National Court Register or business activity register). |
Business address (can be anywhere in the world) |
None required |
Business registration number |
Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register. |
Name of authorized representative | None required |
Authorization of authorized representative | One of the following:
|
Poland: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Poland's toll-free prefix: +48800
Required information | Documents to provide |
Business name | Excerpt from a relevant business register (for example, the National Court Register or business activity register). |
Business address (can be anywhere in the world) |
None required |
Business registration number |
Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register. |
🇵🇹 Portugal
Portugal: Mobile
Capabilities: SMS, Voice + SMS
Availability: Access via the Lines tab in Talk
Portugal's mobile prefix: +3519
Required information | Documents to provide |
Business name |
Excerpt from the Commercial register |
Business address (must be within Portugal) |
Excerpt from the Commercial register showing a Portuguese address |
Business tax number |
Government-issued ID showing tax number (for example, VAT) |
Portugal: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Portugal's toll-free prefix: +351800
Required information | Documents to provide |
Business name |
Excerpt from the Commercial register |
Business address (can be anywhere in the world) |
Excerpt from the Commercial register showing the address |
Proof of tax ID |
Government-issued documentation containing a Tax ID |
Letter of Application (LoA) |
Executed Letter of Authorization. You can copy the LOA template, fill it in, and then upload it to the Console. |
Portugal: Porting guidelines
Portable numbers |
Toll-free numbers (+351 800) |
Restrictions |
Most international phone numbers have VOICE capability only, SMS is not possible. |
Required information |
|
Timeframe |
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory bodies |
Autoridade Nacional de Comunicações (ANACOM) |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇷🇴 Romania
Romania: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Romania's national prefix: +40
Required information | Documents to provide |
Business name | One of the following:
|
Business address (must be in Romania) | One of the following:
|
Proof of trade registry or fiscal number | One of the following:
|
Name of authorized representative | One of the following:
|
Proof that representative is authorized to act on behalf of the business | One of the following:
|
Date of birth of authorized representative | None required |
Address of authorized representative | One of the following:
|
Proof of series, number, and expiry date of the identity document of authorized representative | One of the following:
|
Romania: Toll-free
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Romania's toll-free prefix: +40800
Required information | Documents to provide |
Business name | One of the following:
|
Business address (can be anywhere in the world) |
One of the following:
|
Proof of trade registry or fiscal number | One of the following:
|
Name of authorized representative | One of the following:
|
Proof that representative is authorized to act on behalf of the business | One of the following:
|
Date of birth of authorized representative | None required |
Address of authorized representative | None required |
Proof of series, number, and expiry date of identity document of authorized representative | One of the following:
|
🇸🇬 Singapore
Singapore: Mobile
Capabilities: SMS
Availability: Available on request by contacting Zendesk Customer Support
Singapore's mobile prefix: +658
Phone number regulations:
Required information | Documents to provide |
Business name |
Business registration |
Business registration number |
Business registration |
Billing address (can be anywhere in the world) | None required |
Service address (if different) | None required |
Email address | None required |
Requirements for sending messages:
Required information | Documents to provide |
Sender ID registration | You must register your Sender ID with Infocomm Media Development Authority (IMDA). See how to do this in Country-specific requirements for text messaging. |
Singapore: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Singapore's toll-free prefix: +653
Required information | Documents to provide |
Name of Authorized Representative |
One of the following:
|
Identity Document Number |
One of the following:
|
Business Address |
Business registration |
Business Registration Number |
Business registration |
Business Address | Business registration |
Email Address |
None required |
Phone Number (Must be different from the existing Twilio phone number) |
None required |
Singapore: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Singapore's toll-free prefix: +65800
Required information | Documents to provide |
Business name |
Business registration |
Business registration number |
Business registration |
🇸🇰 Slovakia
Slovakia: Mobile
Capabilities: SMS
Availability: Available on request by contacting Zendesk Customer Support
Slovakia's mobile prefix: +4219
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
None required |
Proof of registered seat |
Business registration |
Business registration number | Business registration |
Name of authorized representative | One of the following:
|
Proof that representative is authorized to act on behalf of the company | One of the following:
|
Slovakia: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Slovakia's toll-free prefix: +421800
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
None required |
Proof of registered seat |
Business registration |
Proof of business registration number | Business registration |
Name of authorized representative | One of the following:
|
Proof that representative is authorized to act on behalf of the company | One of the following:
|
🇸🇮 Slovenia
Slovenia: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
Business name | None required |
Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Slovenia: Mobile
Capabilities: SMS
Availability: Available on request by contacting Zendesk Customer Support
Slovenia's mobile prefix: +38631
Required information | Documents to provide |
Currently you do not need to provide documentation for mobile numbers in Slovenia. |
🇿🇦 South Africa
South Africa: National (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
South Africa's national prefix: +27
Required information | Documents to provide |
There is currently no more information available for national numbers in South Africa. |
South Africa: Mobile (Beta)
Capabilities: Voice + SMS
Availability: Through the Zendesk Talk Global Number Beta form
South Africa's mobile prefix: +2760
Required information | Documents to provide |
Business name | One of the following:
|
Business address (must be within South Africa) | One of the following:
|
Name of authorized representative |
Government-issued ID (must include photo, full name, and identity number) |
Address of authorized representative | None required |
Number of authorized representative |
Government-issued ID (must include photo, full name, and identity number) |
Nationality of authorized representative |
None required |
Business registration number |
One of the following:
|
South Africa: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
South Africa's toll-free prefix: +27800
Required information | Documents to provide |
Business name | One of the following:
|
Business address (must be within South Africa) | One of the following:
|
Name of authorized representative | Government-issued ID (must include photo, full name, and identity number) |
Address of authorized representative (can be anywhere in the world) |
None required |
Identity number of authorized representative |
Government-issued ID (must include photo, full name, and identity number) |
🇪🇸 Spain
Spain: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Spain's national prefix: +34518
Required information | Documents to provide |
Business name | Business registration |
Spanish fiscal identification number: CIF (Código de Identificación Fiscal) | Business registration |
Business address (Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Spain: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Spain's national prefix: +34518
Required information | Documents to provide |
Business name | Business registration |
Spanish fiscal identification number: CIF (Código de Identificación Fiscal) | Business registration |
Business address (must be within Spain) | One of the following:
|
Spain: Mobile
Capabilities: SMS
Availability: Available on request by contacting Zendesk Customer Support
Spain's mobile prefixes: +34911, +34955, +3498, +34931, +34960, +34971
Required information | Documents to provide |
Business name | Business registration |
Spanish fiscal identification number: CIF (Código de Identificación Fiscal) | Business registration |
Business address (must be within Spain) | One of the following:
|
Spain: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Spain's toll-free prefix: +34900
Required information | Documents to provide |
Business name | Business registration |
Spanish fiscal identification number: CIF (Código de Identificación Fiscal) | Business registration |
Business address (must be within Spain) | One of the following:
|
Spain: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required documentation and information:
|
Regulatory bodies |
Comisión Nacional de los Mercados y la Competencia (CNMC) |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇱🇰 Sri Lanka
Sri Lanka: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Sri Lanka's toll-free prefix: +941120
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
One of the following:
|
Business registration number | Business registration |
Letter of authorization (LoA) | Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console. |
🇸🇩 Sudan
Sudan: Local (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Required information | Documents to provide |
There is currently no information available for local phone numbers in Sudan. |
🇸🇪 Sweden
Sweden: National
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Sweden's national prefix: +4610
Required information | Documents to provide |
Business name | None required |
Business address (must be within Sweden) | One of the following:
|
Business registration number | Business registration number |
Sweden: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name | None required |
Business address (be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Business registration number | Business registration number |
Sweden: Mobile (Beta)
Capabilities: SMS
Availability: Through the Zendesk Talk Global Number Beta form
Sweden's mobile prefix: +467
Required information | Documents to provide |
There is currently no information available for mobile phone numbers in Sweden. |
Sweden: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Sweden's toll-free prefix: +46200
Required information | Documents to provide |
There is currently no information available for toll-free phone numbers in Sweden. |
🇨🇭 Switzerland
Switzerland: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Switzerland prefix: +41
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial or official business register |
Business address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required |
Excerpt from the commercial or official business register showing the local address |
Business address If different |
None required |
Unternehmens-Identifikationsnumber (UID) for Swiss entities | None required. Use the UID register@FSO to find your Swiss 'UID number' |
Switzerland: Mobile
Capabilities: SMS
Availability: Access via the Lines tab in Talk
Switzerland mobile prefix: +417
Required information | Documents to provide |
---|---|
Business name |
Excerpt from the commercial or official business register |
Business address (can be anywhere in the world) |
Excerpt from the commercial or official business register showing the local address |
Unternehmens-Identifikatio nsnumber (UID) for Swiss entities | None required. Use the UID register@FSO to find your Swiss 'UID number' |
Switzerland: Porting guidelines
Portable numbers |
Geographic (local) numbers |
---|---|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all the required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider. |
Regulatory bodies | |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇹🇼 Taiwan
Taiwan: Local
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Required information | Documents to provide |
Business name |
Company registration showing the business name |
Business address (must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Company registration number |
Company registration showing the company’s registration number |
Name of authorized representative | One of the following:
|
Taiwan: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Taiwan's toll-free prefix: +88680
Required information | Documents to provide |
Business name |
|
Business address (can be anywhere in the world) |
One of the following:
|
Company registration number | None required |
Name of authorized representative | One of the following:
|
🇹🇭 Thailand
Thailand: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
Business name |
Excerpt from the Commercial register showing the name of the legal representative. |
Business address (must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required) |
One of the following:
|
Name of legal representative |
Thai government issued ID card |
ID number of the legal representative |
Thai government issued ID card |
Thailand: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Thailand's toll-free prefix: +66 1800
Required information | Documents to provide |
Business name |
Excerpt from the Commercial register |
Business registration number |
Excerpt from the Commercial register showing the business registration number |
Type of business |
None required |
Business address (can be anywhere in the world) |
One of the following:
|
🇹🇳 Tunisia
Tunisia: National (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Tunisia's national prefix: +216
Required information | Documents to provide |
Business name | None to provide |
Business address (must be within Tunisia) | One of the following:
|
🇺🇬 Uganda
Uganda: National (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Uganda's national prefix: +25620
Required information | Documents to provide |
Business name | None required |
Business address (must be within Uganda) | One of the following:
|
Uganda: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Uganda's toll-free prefix: +256800
Required information | Documents to provide |
Business name | None required |
Business address (can be anywhere in the world) |
None required |
🇦🇪 United Arab Emirates (UAE)
United Arab Emirates: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
UAE's toll-free prefix: +971800
Required information | Documents to provide |
Business name | None required |
Business address (can be anywhere in the world) |
None required |
Letter of authorization (LoA) | Executed Letter of Authorization. Copy the LoA template, fill it in, then upload it to the Console. |
🇬🇧 United Kingdom
United Kingdom: National
Capabilities: Voice
Availability: Access via the Lines tab in Talk
United Kingdom's national prefix: +4433
Required information | Documents to provide |
Business address (can be anywhere in the world) |
None required |
United Kingdom: Local
Capabilities: Voice
Availability: Access via the Lines tab in Talk
Required information | Documents to provide |
Business address (can be anywhere in the world) |
None required |
United Kingdom: Mobile
Capabilities: SMS, Voice + SMS
Availability: Access via the Lines tab in Talk
United Kingdom's mobile prefix: +447
Required information | Documents to provide |
Currently there is no information required and no documents that you need to provide for mobile numbers in the United Kingdom. |
United Kingdom: Toll-free
Capabilities: Voice
Availability: Access via the Lines tab in Talk
United Kingdom's toll-free prefixes: +44808, +44800
Required information | Documents to provide |
Currently there is no information required and no documents that you need to provide for toll-free numbers in the United Kingdom. |
United Kingdom: Restrictions
Restriction | Solution |
From June 1, 2023, Networks in the United Kingdom will filter all A2P messages that originate from international numbers directed to the United Kingdom. | To send messages to numbers in the United Kingdom, you must use a domestic number from the United Kingdom. |
United Kingdom: Porting guidelines
Portable numbers |
|
---|---|
Restrictions |
|
Required information |
For Geographic and Non-geographic numbers:
|
Timeframe |
After you've submitted all required documentation and information:
|
Regulatory bodies | |
Other details |
The most common reasons for a rejected port include:
After you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank. |
How to submit |
Contact the Zendesk support team with the required documentation and information. |
🇺🇸 United States
United States: Local
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
Phone number regulations:
Required information | Documents to provide |
Currently there is no information required and no documents that you need to provide for local numbers in the United States. |
Required information | Documents to provide |
A2P 10DLC registration |
It is mandatory to register your account for A2P 10DLC, if you need to send outbound SMS to United States telephone numbers. Unregistered accounts will see their outbound messages blocked by telephony carriers. See how to do this in Registering to use A2P 10DLC for text messaging.
Note: From July 5, 2023, messages sent using unregistered phone numbers will be subject to a gradual increase of message blocking by carriers. Unregistered US-bound messages sent after August 31, 2023 will be blocked completely.
|
United States: Toll-free
Capabilities: Voice + SMS
Availability: Access via the Lines tab in Talk
United State's toll-free prefixes: +1 800, +1 833, +1 844, +1 855, +1 866, +1 877, +1 888
Phone number regulations:
Required information | Documents to provide |
Currently there is no information required and no documents that you need to provide for toll-free numbers in the United States. |
Requirements for sending messages
Required information | Documents to provide |
Toll-free message verification |
Each toll-free number must go through a verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers. Fill in the Toll-free message verification for US/Canada form and send your details for verification. |
United States: Porting guidelines
Portable numbers |
|
Restrictions |
|
Required information |
|
Timeframe |
After you've submitted all required information,
|
Regulatory bodies |
|
Other details |
The most common reason for a rejected port is an incorrect name and or address information. To ensure you have the correct information, ask your current service provider for the address and name on your Customer Service Record (CSR). |
How to submit |
Contact the Zendesk support team to submit your request directly. |
🇻🇪 Uruguay
Uruguay: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Uruguay's toll-free prefixes: +598 4
Required information | Documents to provide |
Business name | None required |
Business address (can be anywhere in the world) |
None required |
🇻🇪 Venezuela
Venezuela: Toll-free (Beta)
Capabilities: Voice
Availability: Through the Zendesk Talk Global Number Beta form
Venezuela's toll-free prefix: +58800
Required information | Documents to provide |
Business name | None required |
Business address (can be anywhere in the world) |
None required |
Alternative phone number (for non-Venezuelan users) |
None required |
Business industry and purpose (for example, healthcare, financial services) |
None required |
Letter of Authorization (LoA) | Executed Letter of Authorization. You can copy the LoA template, fill it in, then upload it to the Console. |
🇻🇳 Vietnam
Vietnam: Toll-free
Capabilities: Voice
Availability: Available on request by contacting Zendesk Customer Support
Vietnam's toll-free prefix: +84120
Required information | Documents to provide |
Business name |
Business registration |
Business address (can be anywhere in the world) |
None required |
Business registration number |
Business registration |
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