Can I configure a trigger to add a comment to a ticket?

Question

Can I configure a trigger to auto-comment on a ticket?

Answer

Yes. You can create a trigger that automatically adds a public comment or an internal note to a submitted ticket that meets certain conditions. For more information, see the article: Automatically adding comments and notes to tickets using triggers.

Important: Zendesk doesn't support using webhooks for Zendesk APIs as a workaround to automatically add comments to tickets. Doing so can result in race conditions and other conflicts. For more details, see the article: Can I use a trigger and a webhook to update tickets?