Managing community posts

Return to top


  • Peter Forsberg

    Hi, is there a way for the creator of the original post to mark their question as answered. I want to avoid having moderators and managers mark every post as answered. 

  • Dave Dyson
    Zendesk Community Manager

    Hi Peter, at present there isn't a way for an end-user to mark their own post as answered. I can understand how that could be helpful though, so it'd be great if you wouldn't mind adding this idea to our product feedback topic for Gather: Feedback on Gather

    We've got some tips here on how to write an effective post: How to write an effective feedback post


  • Timur

    Hi Dear Zendesk community.
    As I understand, there is no way right now to create a ticket automatically when comments are posted.
    Doing this manually is really taking time from our support agents.
    We want to receive all the tickets in one channel.
    Added the same comment in feature request.
    If you have any workaround on how we can realize this, I will be super thankful for your advice.
    I even tried to create 2 mailboxes and use next schema 1st mailbox is subscribed for an article and comments and have redirection to 2nd mailbox, 2nd mailbox have a redirection to Zendesk main email address but looks like this is not gong to work, since notification are being sent for the same Zendesk domain.
    Really waiting for this feature. Did the same comment and upvote in your Feedback dashboard.

    Warm regards,

  • Artur Berteli De Figueiredo

    Is there any way we can move a message only instead of the whole post? I mean if I want to move a message and make it a new post, or merge into another post, is there any way to do it? Thanks!

  • Brett Bowser
    Zendesk Community Manager
    Hey Berteli,
    Welcome to the Zendesk Community! 
    As it turns out, there's no way to move just the comment of a post at this time. You can only relocate the post to a different topic. 
    As for merging posts, this is something our product managers are currently looking into so I would recommend following our Announcements page for new releases :) 
    Let me know if you have any other questions!
  • Amanda Kissinger

    I can't find in any of your documentation how we are alerted when a user posts in the Community/Gather. I also can't seem to find a way to create an alert using Zapier, as it seems there's only zaps available for support tickets and not community posts. In a real world scenario, how is a Community moderator supposed to know if someone posts? Keeping this page open all the time is not an efficient or effective use of time. And if we have to manually check for new posts each and every day, that could mean hours and hours before someone responds. Thank you in advance your response.


Please sign in to leave a comment.

Powered by Zendesk