Setting view permissions on articles with user segments

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  • Omnilert Support

    Also would like to bump the need to be able to assign articles to MULTIPLE user segments. It would make managing access much simpler than having to create a new "segment" for each filter.

  • Bill Brooks

    Hello, our company would like to restrict access to our help center to signed in users.  But, we do not want just anyone to be able to create an account.  We want to control who has an account for Help Center access.  However, we would like to allow anyone to be able submit a ticket via email.  Can you please point me to where in the settings we would enable such a restriction, (to have only admins and agent be able to grant KB access to users, but allowing anyone to submit a ticket via email). 

    thank you,


  • Anne Ronalter
    Zendesk Customer Care
    Hello Bill,

    here you can see, how Restricting help center access to signed-in end-users is possible to set up.

    Here you can also find more details on this topic:

    How do I remove the ability for customers to sign up for our account? 

  • System Administrator

    I think this is the right thread to ask this.  Trying to see if it's possible to restrict access on some product articles AND is it possible to restrict access to an end user's ability to submit a ticket?  Use case, clients in implementation have typically never had access to ZD, they get it when they 'go live', but I would like to grant access to specific product documentation and no access to ticket submission. We do have a free Brand we could use, but I would prefer not to do that. 

  • Joel Sandi

    Is there a way to see a log of changes to visibility permissions for a given article -- when did a change happen, to what permission, and by whom it was made?

    I don't see this in the article Revisions or History.

  • Christine Diego
    Zendesk Customer Care
    Hi Joel,
    Unfortunately those information is not available through the History view in Guide. But you can send a ticket in Support if you have any recent article changes to check.
    I would also encourage you to post this as a feature request in our feedback forum. Our Product Team reviews this forum regularly and it has inspired many of the enhancements we've made to Zendesk over the years. 
  • GoGet Support

    Hi, I have read the article and checked our article settings. The problem is, some articles are visible with no issue and some requires sign in despite the "view permission" setting is the same.

    Can to advise please?

  • Cheeny Aban
    Zendesk Customer Care
    Hi GoGet Support, 

    I can see that one of our Engineers is already helping you with regard to your inquiry about access permissions to the article. Rest assured that we'll do our best to help you with this concern!

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