Working with messaging bots for your web and mobile channels

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42 Comments

  • Jonathan Simone

    How hard would it be to implement a Shrek avatar? 

    Just kidding... I think the request (in our case at least) would be to add any sort of custom avatar from a picture. Maybe a company logo or an agent's face. Something like that. Shrek may be applicable to some companies.

    2
  • Miranda Burford
    Zendesk Product Manager

    Haha.  Love it @...!  Thanks for your sharing your use case (Shrek included). 🤣

    - Miranda.

    0
  • RelayPay

    Same as Jon, a custom avatar will do like the company's logo or the brand being used for the widget. We're also looking at the Shrek avatar lol!

    2
  • Miranda Burford
    Zendesk Product Manager

    Thanks @....  That's good to know!  🤣

    - Miranda.

    0
  • Anton Verhelst

    How do you delete a bot?

    0
  • Jonathan Simone

    Anton Verhelst 

    If you are talking about the Zendesk Answerbot - it exists in two different forms currently. Legacy and through Messaging / Flow builder. 

    For the legacy version here are instructions to turn it off: https://support.zendesk.com/hc/en-us/articles/4408846786714-Disabling-Answer-Bot

    For messaging / flow builder: https://support.zendesk.com/hc/en-us/articles/4408829224858-Disabling-messaging-for-web-and-mobile-channels#topic_wdl_2lp_mrb

    and

    https://support.zendesk.com/hc/en-us/articles/4408838909210-Using-Flow-Builder-to-create-bot-flows#topic_vnd_rcy_fnb

    For marketplace bots these are disabled in admin > apps > manage

    0
  • Elizabeth Cuffe

    Hi there, If we have 500 Answer bots/month in our plan, can we add more? Can we get a cost for that?

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Elizabeth,
     
    Thank you for reaching out to Zendesk Support.
     
    In regards to your concern, yes it is possible to add more than 500 Answer Bot resolutions to your plan. Kndly check our article, About Answer Bot resolutions for more information about this.
     
    Thank you and have a wonderful day ahead!
     
     
    Kind regards,
    0
  • William Grote

    Miranda Burford

     

    Plus one on being able to add a custom avatar to the Bot - it was the first thing my team asked when I did the demo - we wanted something like this ;-)

     

    0
  • Miranda Burford
    Zendesk Product Manager

    Thanks William Grote.  That's noted!

    0
  • Natalia Maglioni

    Buenas tardes, Necesito poder borrar ese mensaje "El conocimiento es poder" desde donde lo modifico?

    0
  • Beto
    Zendesk Customer Care

    ¡Hola Natalia, muchas gracias por tu pregunta!

    Lamento mucho informar que no es posible modificar el mensaje que menciones. Está codificado en el sistema y no se puede editar. Es un mensaje automático que se envía después de preguntar si el Bot ha sido de ayuda, y el cliente responde que sí.

    Pero esto es una muy buena sugerencia. Le puedo recomendar crear un Feedback Post en nuestra comunidad. Puede explicar su escenario y mientras más tracción tenga este post, más oportunidades existe de que nuestro equipo de Desarrollo decida implementarlo en el futuro.

    ¡Espero que esto haya sido de ayuda!

    0

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