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Customizing the welcome email and the account verification email



Edited Jun 21, 2024


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Audrey Ann Cipriano

Zendesk Customer Care

HI Ulises yes, you certainly can use dynamic content in your User email welcome text :)  You may visit our doc here to check on places where you can use dynamic content - https://support.zendesk.com/hc/en-us/articles/4408882999066 

Thanks!

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Thanks Audrey Ann Cipriano.

Unfortunately, when a new user is created it automatically sets the default account language for the user and sends the welcome email in that language.

It would be great to have a language selector when creating a new user. This way the customer receives the welcome instructions in a language they can understand.


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I know this may work for some, but Zendesk is all about the Customer Experience. Talk about a horrible and confusing CX! We activated our help center so we can build out articles for AI Agents. Our help center for this brand is not going to be customer facing at all. I don't want to send article links to customers.
But, now, if a customer sends in an email, starts a message on the web widget, or we create an API call (zapier) for a customer request. They are getting an email that says “create a password". ???‽!‽!! When mean while maybe their question is “how do I access my photos” but now they get an email that says “create a password and sign-in”. To what, access photos? NO, to edit their customer service profile???? Our requests are nearly all one touch, our customer service to them is nearly ephemeral. There is zero need to setup a username/password or access to anything other than the product we provide to them. 
I'm sorry if I've missed something here, if I have, please set me straight because the way I've read and under this is so frustrating. 

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Hello Matt Winer 

It seems that your instance requires registration for users, which explains why users are being prompted by email to create a password. You can check this "Anybody can submit tickets, no registration required" to disable the feature.

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