Managing premium sandboxes

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  • Rob Tihanyi

    When a sandbox is created, is the information on what is copied across (along with the new IDs created for all objects copied) retained anywhere?

    For example, if I have three Brands in my production environment, the process of creating a Sandbox will copy all three Brands but give them unique subdomains. Is this relationship stored anywhere for reference? As in "" => ""

    And this would apply to any info copied but transformed to keep it unique, as per the considerations above.

    It certainly would be extremely useful if it was! It would also mean that there would be a way for any existing sandbox integrations to be kept up to date - the records of the relationships would allow devs to build integrations that can be maintained even if the Sandbox is deleted and re-created (which is inevitable!).

  • Sabra
    Zendesk Customer Care

    Hey @...! At this time, we don't have a clone (sandbox creation) report like that. However, we do have this recorded as a feature request.

  • Sally Anne Dishong

    We have Enterprise Suite plan and we have unlimited brands add-on. We have created a premium Sandbox by replicating, and now want to add a brand for testing directly in the Sandbox. We are unable to add a brand, and get the error message "Your account has reached the maximum number of brands for your plan. To add a new brand, you’ll need to remove an existing one or upgrade your account." Why would this be happening? Is there a different limitation for number of brands in the Sandbox vs. Production instance...?

  • James Beniston

    We have the Enterprise Plus Suit plan along with unlimited brands. When making my first premium sandbox replication only 6 brands are replicated.

    Is there a way to get all brands replicated or to at least be able to select which brands to replicate?

  • Anthony Jimenez

    James Beniston and Sally Ann Dishong.

    Contact your sales rep to match unlimited multibrand in your sandbox. It doesn't match the production subscription but can be amended easily. 

    Hope this helps


  • Kimberly Fernandez

    Can you rename the generated URL in the sandbox?


  • Dave Dyson
    Hi Kimberly, 
    I'm afraid it's not possible to change the URL of a sandbox account.
  • Matt G.

    Another question along the lines of renaming.

    Can you rename the name of the sandbox as displayed in the Admin Center? We have a sandbox called "testing" for example, which I'd like to rename to something more descriptive.

  • Christine Diego
    Zendesk Customer Care
    Hi Matt,
    You can rename the subdomain of a paid or trial account, but not a sandbox account. You can check this article for details Renaming your subdomain.  

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