Should I use the department, department status, or visitor department condition in my Chat trigger?

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  • Desislava Dimitrova


    We have 2 departments serving live chat on two different websites, let's call them A and B.

    When no agents are online the widget becomes offline form on both websites - that is okay.

    But when one agent is online from Team A, the live chat appears on both websites, and we need it to be available only for website A, and not on website B. How can manage this?

    In addition, we are using broadcast, and we disabled the department filed via API.


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