The ticket.title placeholder displays first comment instead of the subject

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2 Comments

  • Adrian Bishop

    Thanks for writing this article, we set this to agent view only to remove it from the submit a request form, we didn't expect this result.

    Is this a bug? If not then the assumed feature seems ridiculous.

    0
  • Dane
    Zendesk Engineering
    Hi Adrian,
     
    This behavior is currently expected. 
     
    I understand that it does not suit your current workflow. Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. Thanks!
    0

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