Setting up Amazon AppFlow with Zendesk

Return to top

5 Comments

  • KC Tan

    Hi, I've been testing out the Zendesk AppFlow integration and noticed for the ticket_metric_events AppFlow I was only able to get 10k records. I set it initially to be on demand which from the documentation I understand should give me all historical records. Please advise if I'm missing something in the configuration or this is a bug. Thanks!

    0
  • ムラカミ ムネタカ

    How can we map some fields in csv to Zendesk User Fields?
    I'm trying to create flow that upsert Zendesk user with csv on S3.

    "User Fields" is in "Destination field name", but the type is "integer".

    1
  • David Hall
    Zendesk Product Manager

    Hi @..., thanks for raising this.  I'm seeing the same thing and the flow doesn't seem to be able to update custom fields, so I've reached out to our contacts at AWS for assistance.  I'll update you as soon as I know more.

    1
  • Steve Tornatore

    Great instructions here!  Only thing:  What do I do NEXT?  After I create the flow, and RUN FLOW, I go into the S3 bucket and see an object, but WHAT app do I open that object in? Notepad?  XML?  ...etc.....  How do i read the data?

    steve

    0
  • David Hall
    Zendesk Product Manager

    Thanks Steve :)

    Appflow takes the data it extracts from Zendesk, then pushes it into a CSV file in S3 (which is the object you're seeing).

    There are some directions here that will guide you through downloading the CSV file.  After you've downloaded it you can use it like any other CSV.  For instance: opening it in a local application like Excel; or uploading it into some other system.

    Appflow's scheduled flows also lend themselves to automated processes, such as regularly aggregating data from Zendesk and other systems into a data lake.  There's some information here about S3 Event Notifications which will help you get started down that path.

    0

Please sign in to leave a comment.

Powered by Zendesk