Workflow recipes reference

This article contains a reference list of our workflow recipes. For a complete list of resources, see Workflows.

Workflow recipes:

• Manage outages using SLA policies
• Using triggers to manage requests from important customers (custom org fields)
• Using triggers to manage requests from important customers (multiple organizations)
• Notifying external email addresses
• Managing your escalation queue
• Sending automated ticket reminders to customers
• How can restricted agents assign tickets to agents outside of their groups?
• Setting up basic change management (IT example)
• Setting up a change management process wizard (IT example)
• User and Organization Fields (Internal IT Example)
• User and Organization Fields (Software Support Example)
• User and Organization Fields (Retail Business Example)
• Using the light agent role for a customer approval workflow
• Setting up Zendesk Support for gaming
• Funneling orders through Zendesk Support
• Creating an approval process
• Automatically closing tickets created by abandoned calls