Workflow recipe: Setting up basic change management (IT example)



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Jennifer Rowe

Zendesk Documentation Team

Edited May 07, 2025


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4 comments

Hi Karina!
 
If you mean solved/closed tickets will be archived. They will but you can make a report on Zendesk Explore on closed tickets.

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Thank you for the instructions. Will the Change requests be archived like the tickets? I would like to have visible access to all of the IT change requests.

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Thank you, Sean, for reporting this! It's fixed now! 

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Thanks for the instructions!

The screenshot that you provided is not displaying correctly. 

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