Importing and downloading your theme and manifest file

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  • Andrea Rochira

    Hi there, 

    I downloaded our default theme (Copenaghen), made one single change to the manifest.json file to use API version 2 instead of 1 as explained here (in order to support the templating API v2 and enable the new features), but when I imported the theme back into Help Center Guide, I was presented with 16 errors found in 9 different files within the "templates" folder, how do I go on from there? (opening every single template file and remove the troubling entry?)

    I'm including a screenshot below to give a better idea:

  • Dwight Bussman
    Zendesk Customer Care

    Andrea Rochira - I recommend that you contact our support team for help with this.

  • Debbie

    I am trying to export a theme from one brand so I can use it in another.  I have searched for "export theme" and it points to this article but I do not see anything about exporting it.  I'm not trying to export content; just the theme we have customized.  How do I do that?

  • Dave Dyson
    Hi Debbie! Just follow the instructions in this article or downloading a theme (this downloads the theme, not your Help Center content). Then switch your Themes page to the brand you want to import the theme into, and follow the instructions above for importing a theme, selecting the .zip file you downloaded. That should do it!
  • Niloufar Lamei

    Hi Andrea Rochira,

    I followed the steps provided here and only changed the one line (api_version=2). I also did the following:

    • Changed the Theme's name to Copenhagen-2.
    • Zipped the file.
    • Attempted to import the file, but I got exactly the same error as you did.

    Were you able to import your theme back? 




  • Shaun Luong

    There is no "Download" option for my Aarhus (Pro) theme. They know about this and say it's Zendesk's issue to fix. There is a "Download" option for my Copenhagen theme. I am on Zendesk Suite Growth. How do I download my Aarhus theme?

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Shaun,

    "Aarhus" theme has a "Standard" licence. Unfortunately, Standard licenses don't provide access to the source code and only allow preconfigured settings. If you wish to download your theme - please take a look at the different Themes Marketplace with a Developer licence

    Please notice that:  
    Developer license: Provides a pre-built theme with access to the theme code, meaning you can customize the theme to your needs. Once you customize a theme it becomes a custom theme and you can no longer download updates to it. However, if you make changes to a copy of the theme, the original version can still receive updates. You can upgrade a standard license to a developer license on the theme settings page. 

    For more info please follow - Using Guide themes from the Zendesk Marketplace
    Hope it helps

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