Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Find articles and discussions to help answer your Zendesk questions
Connect, learn, and share with other Zendesk users
New reviewer anonymization feature in Zendesk QA
Edited Jun 17, 2025
·
Release notes through 2025-06-13
Edited Jun 16, 2025
Current and upcoming Zendesk betas and early access programs (EAPs)
Announcing a new language for redaction suggestions
Edited Jun 13, 2025
Announcing multi-instance support for the Salesforce integration ticket view
Edited Jun 11, 2025
Announcing auto assist integration with similar tickets
See all