Inserting videos in articles

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14 Comments

  • Victoria Beard

    Is there an option to add a video that does not give users the ability to "share" or copy the link? We want to be able to provide videos within the articles, but do not want anyone to be able to distribute them.

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Victoria,

    You can embed or insert videos inside your articles. However, there's no setting to make the videos un-shareable or prevent users the ability to copy the video link.

    Because in Zendesk, you are just embedding the videos here. It would still depend on where the source of your video is. Also, I have checked from my end and if you will add a video from Youtube, there's already a Copy link button from the video that will already allow your end-users to copy the video link.

    To know more about this, you can check this article: Inserting videos in articles 

    Thank you and have a wonderful day ahead!

    Kind regards,



    0
  • Moovila Guide

    Hello!

    I've updated video content in several articles using the embed feature for Youtube videos. The videos appear to be the correct size in the WYSYWIG, but are displaying in a much smaller format on the live site. There are many other videos on the site displaying correctly, so I don't think it's a site-wide setting. I've tried embedding the video using the button on the WYSIWYG and by inserting the embed code into the HTML. I've included shots of the code, the preview in the WYSIWYG and the actual display on the site. Any insight would be much appreciated.

    Thanks!
    Mikell

    0
  • Pulkit Pandey
    Community Moderator

    Hi Mikell Beechinor

    Please, add the below CSS at the bottom of your style.css

    iframe {
    width:100%;
    }

    Let me know if it solves your issue

    Thanks
    Pulkit

    1
  • Moovila Guide

    This worked. Thanks so much, Pulkit!

     

    0
  • Keli Denham

    It seems that when embedding a BrightCove video, you have to use the full URL. If you try to use the shortened URL, you get an error.  Am I missing something?  It's been a pain to have to go back and find the full URLs for all the videos that I want to embed!  (NOTE: if you just want to hyperlink to the video, the shortened URL works fine.  Just not for embedding the video)

    0
  • zach.prasser

    Can you insert a GIF into a public reply to a customer? 

    0
  • Cheeny Aban
    Zendesk Customer Care

    Hi Melody,

    Vimeo is one of the supported videos that you can add to your Help Center articles. I suggest that you generate a har file and reach out to our Customer Support so they can have a deeper look into your account.

     

    0
  • Megan Ellis

    I used the editor toolbar's Add Video feature to embed a public YouTube video - it looks great in the article, but several users found that the video did not appear in the article in their email inbox (Gmail, Thunderbird.) Instead they just saw a large white space. Have others reported this issue and is there any workaround in the way we embed videos?

    0
  • Pulkit Pandey
    Community Moderator

    Hi Megan Ellis

    Can you please, ask the user to make allow to display the 3rd party content over the Gmail inbox or in Thunderbird, for the email address you are using

    Thanks
    Pulkit

    1
  • Mats Håkansson

    Hi,

    Is there any possibility to have the video at the end of that article instead of the top?

     

    Best regards,

    Mats

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Mats,
     
    The video will be inserted into your article wherever the cursor is currently located in the article editor. Is that what you're asking about?
    0
  • Mats Håkansson

    Hi Dave, Many thanks for your quick response. Yes that was exactly what I needed to know

    Best regards

    Mats

    0
  • Lisa Sedlak

    If your video is hosted on a non-supported service, use the article source code editor to add the video’s embed code to insert the video.

    This link does not show how to embed with code.

    4

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