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About help center federated search



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Nova Dawn

Zendesk Documentation Team

Edited Feb 10, 2025


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42 comments

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Orsolya Forster

Zendesk Product Manager

Chad Susa (Gravity CX - Zendesk Partner),

Enabling external content in these services are certainly on our horizon but no ETA yet. 

Cheers!

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That's Great.

Many thanks Orsolya Forster

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Judy Correia

Zendesk Luminary

The Setting up the Zendesk Federated Search external content API. link in the How the Federated Search API Works section of this article just relaunched this same article in a new tab. 

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Judy Correia

Zendesk Luminary

Does federated search work similar to Answer Bot whereby it places more emphasis on the first 75 words of an article/external content?

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Mike DR

Zendesk Customer Care

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Judy Correia

Zendesk Luminary

Thanks, but does the search have the same limitation as Answer Bot which places much greater emphasis on the first 75 words of the article.

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Gorka Cardona-Lauridsen

Zendesk Product Manager

Chad Susa (Gravity CX - Zendesk Partner) Very much still on the roadmap. We target to release something in 2024 if things go according to current plans :)

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Gorka Cardona-Lauridsen

Will generative AI be able to answer with content from federated search results, in the future?

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Hi, is it possible to see results from one of our search sources above others? It would be great if we could give some kind of a priority rating to the search sources so for example we can see help center results above community results.

Thank you!

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Dane

Zendesk Engineering

It's not natively possible for it still follows Searching for content when presenting search results. Maybe adding a type on the search result can work but I haven't personally tested it and it's outside our scope for it will fall under customization.
 

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Gorka Cardona-Lauridsen Is there any update on the usage of External Content in the Answer Bot?

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Orsolya Forster Is there any update on the usage of External Content in the Answer Bot?

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