Managing search filters

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9 Comments

  • Carl Taylor

    Hi,

    Has anybody else had any issues with search functionality since this roll out started. We have not enabled any of the above but are having various issues across our help centers. Our issues started on the 10th which coincide with this roll out.

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  • Orsolya Forster
    Zendesk Product Manager

    Carl Taylor, can you elaborate about the issues you're experiencing?

    0
  • Carl Taylor

    Orsolya Forster - we seem to have resolved the issue, and it does not appear to have been related to this :)

    1
  • Anne Ronalter
    Zendesk Customer Care
    Hello Carl,

    glad to hear that you were able to resolve the issue. :)  

    Thank you for letting us know, that it did not seem to be related.
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  • Norm Van Eeden Petersman

    I have set up a crawler and followed all of these steps but I don't see any of our external content populating our search results. 

    What steps can I take to have external results appear alongside the articles and community comments that are currently showing up?

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  • Orsolya Forster
    Zendesk Product Manager

    Norm Van Eeden Petersman, I suggest to double-check if you have external content records include in your help center search. See the example here:
    If you have external records included in your help center search, you should be seeing the records in your search.
    Cheers!

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  • Heather Firth

    Elizabeth Williams - The "help center federated search" link at the start of this article is broken.

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Heather!

    Thank you for reporting. We'll make sure to have it updated! 
    0
  • Elizabeth Williams
    Zendesk Documentation Team

    Thank you Heather Firth! The link has been fixed and is now pointing to the About Zendesk Federated Search article. Thanks again!

    1

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