Use these articles to learn more about side conversations.
Admin resources
- Activating and deactivating side conversations
- Ticket trigger conditions and actions for side conversations
- Using macros to start side conversations
- Enabling child tickets in side conversations
- Defining OLA policies using internal SLAs and child ticket side conversations
- Preventing agents from starting and replying to side conversations
- Managing end users created by side conversations
- Collaboration overview
Agent resources
- About side conversations
- Creating side conversations
- Viewing and replying to side conversations
- Closing and reopening side conversations
- Using Microsoft Teams in side conversations
- Using Slack in side conversations
- Using side conversation child tickets
- Understanding follow-up tickets for side conversations
- Adding CCs and BCCs in email side conversations
- Searching for content in side conversations