Creating side conversations

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8 Comments

  • Maky

    Hi!

    This link is broken: Recommendations about side conversations.

    Maria

    0
  • Maky

    Hi again.

    I found it but you have to fix it in this article:

    Recommendations about side conversations

    Maria

    0
  • Nicole Saunders
    Zendesk Community Manager

    Thanks for letting us know, Maria. We'll get that fixed ASAP!

    0
  • Aimee Spanier
    Zendesk Documentation Team

    Thanks, Maria. The link should be fixed now.

    0
  • Adam Brown

    Why won't a side coversation email send?

    Is there an attachment file size limit to sending the side conversation email?  We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files.  3 files, with a combined size of ~62MB.. No error message is received.  It is being sent to only 2 people, who have both successfully received side conversation emails in the past.

    0
  • Christine Felicia
    Zendesk Engineering
    Hi Adam,

    Email and web form attachment limits are as follows:
     
    • Email and web form attachments (meaning an inline and appended attachment) limit for a single file is 7 MB.
      The total of all email attachments cannot exceed 10 MB. When these limits are exceeded, Support will attempt to process the attachment as a linked attachment instead.
     
    • Linked attachment for a single file is 50 MB.
      If you try to attach a file that is larger than 50 MB, an error message will display and inform you that the file is too large. The attachment will be dropped, meaning it will not be attached to the ticket (as either an email or linked attachment).
     
    For more information about attachment types, see About email attachments
    0
  • Adam Brown

    Thanks, Christine Felicia.  As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.

    The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.

    1
  • Christine Felicia
    Zendesk Engineering
    Hi Adam,

    I created a ticket on your behalf, and continue to assist you from there. Kindly check your email for updates. Thanks!
    0

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