How can I bulk delete closed tickets?

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9 Comments

  • Rudolph Beaton

    This should be easier, like as easy as it is to bulk delete non-closed tickets. You simply click the check box at the top of the view to select 30 at a time, and it's easy to delete in groups of 100. The same functionality should be accessible for closed tickets.

    4
  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    We appreciate the feedback and understand how these proposed changes would improve the functionality of your use case. I would recommend sharing this in our product feedback forums so our developers can consider these changes for future updates.

    Best regards. 

    0
  • Zoe Brown

    I agree. The check box on All Closed Tickets should allow you to bulk delete. Very time consuming having to delete individually. 

    2
  • Martin Adimulia

    We come across this situation pretty often with our clients where they need to be able to mass delete tickets for various reasons (e.g. spam in suspended tickets, to comply with government rules, etc). We developed this app that could be useful to mass delete tickets. As long as the tickets can be displayed in a ticket view (or is suspended ticket view), this app can delete them.

    0
  • Rudolph Beaton

    @... - Please let me know when your app is able to mass delete closed tickets, and we will be eager to purchase your product!

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  • Martin Adimulia

    Hey @..., yes the mass delete tickets app can delete closed tickets.

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  • Harry Dubois

    Why is there no checkbox on views with closed tickets? Now it is for me impossible to delete closed tickets older then x days... Is there another solution for this?

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  • Marc Dufour

    The API method requires you know the ticket ID. I have 700 tickets I need to delete. That's not fathomable. There should be an option to delete all of the tickets based on "this set of text". 

    0
  • Martin Adimulia

    Harry Dubois, we have recently updated the mass delete tickets app to include search feature, this will allow us to find closed (and archived) tickets. For example, you can use the search keyword "status:closed status:closed created<2021-12-01" in the app to return closed tickets created before Dec 1, 2021.

     

     

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