Authorization error: Error 400: admin_policy_enforced

Zendesk Customer Care

Issue symptoms

When I try to sign in to my Zendesk account, I see this error message: Error 400: admin_policy_enforced.

Error message from Google: Error 400: admin policy enforced

The Error 400: admin_policy_enforced means that your organization doesn't allow Zendesk to access Google data.

If you received this error message, have an administrator of your Google Workspace account follow the instructions from this article from Google's help center: Control which third-party & internal apps access Google Workspace data.

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Lars Lindmark
- April 12, 2021 14:29
The link goes to a page with several solutions, and do not tell which setting to be changed. Pls advice!

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Brett Bowser
- April 12, 2021 14:49
Zendesk Community Manager
Hey Lars,

The solution required would be based on what your GSuite admin has set up on their end. Most likely they will want to take a look at these instructions: Manage access to apps: Trusted, Limited, or Blocked

I hope this helps!

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Lars Lindmark
- April 15, 2021 09:18
This solved my issue
1. Log in to the Google Admin console.
2. From the Home page, go to Security API controls.
3. Under App access control, click MANAGE THIRD-PARTY APP ACCESS.
4. Add a filter to find the Zendesk app in the list. Enter Zendesk" in the Contains field, and click APPLY.
5. Check the box for Zendesk and click Change access
6. Choose the Trusted option to allow access to all Google services.
7. Click CHANGE.
Good Video here
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Lars Lindmark
- April 15, 2021 09:19
Hm, new link to video here

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Brett Bowser
- April 15, 2021 20:42
Zendesk Community Manager
Thanks so much for sharing with everyone Lars!

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Evan Steele
- November 01, 2022 18:48
Thanks for helping me bypass securly

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Ethan Combs
- February 15, 2023 18:07
me to

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