Managing call recording options in Talk

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  • D'Addario & Company, Inc.

    How do other customers handle the recording of outbound calls and consent if the option to opt in or out of that is not offered for outbound calls?

  • Brandon Tidd
    Community Moderator
    The Humblident Award - 2021

    Hi @...,

    My go to is always "Hi this is Brandon from 729 Solutions on a recorded line."

  • Rudolph Beaton

    The ability to delete a recording should be more flexible than "admin only". Ideally, it would be a customizable option under "roles".

  • Jason Cornelius

    It seems that for outbound calls the default behavior is for calls to be recorded, even with the "Allow agents to control call recording" setting selected.  I want recording to be OFF at the start of a call, while allowing the agent to turn recording on at any time (after receiving consent).

    Is there no way to accomplish this natively in Zendesk?

  • Dainne Lucena
    Zendesk Customer Care

    Hi Jason Cornelius

    Natively not possible yet on Zendesk's end. But that does sound like a good feature to add in our roadmap. I encourage you to create a post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. 



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