Best practices: Developing content for your knowledge base

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  • Kalle Windefalk


    The link in the yellow note box "Note: Be sure to check out the community discussion in our forums How do you manage KB articles." is broken

  • Kalle Windefalk

    As well as the link in "For more info on Kirk's recommendations, and for tips from other users, see the community discussion in our forums Do you use a "template" to author your KB docs."

  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for letting us know about the broken links, Kalle Windefalk.

    I've removed both links. They were pointing to very old, archived community posts.

    Thanks again for the heads up!



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