Managing custom roles

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2 Comments

  • Arezoo Khadem

    Hello,

    I was wondering if there is a way to change the default support email. For example instead of support@"company name".zendesk.com, we would like to have our customized email address. Is that doable, is that consume a new agent seat?

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  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Arezoo, are you referring to the email address your customers will be sending their requests to? If so, that does not consume an agent seat, you just have to add the customized email address by following instructions here: https://support.zendesk.com/hc/en-us/articles/4408842868506-Adding-support-email-addresses-for-users-to-submit-tickets 

    Once you have added the support address, you can change the default address by clicking on the default button like in the screenshot below. Thanks!

     

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