Fastpath: Admin Center > Channels > Classic > Web Widget
Note: This article applies to accounts using Web Widget (Classic). If you're using the messaging Web Widget, see Enabling a Web Widget to offer messaging on your website or help center.
This article includes resources for customers with Zendesk Support that are setting up and using the Web Widget (Classic), including documentation and support tips.
Setting up and configuring Web Widget (Classic)
- Using Web Widget (Classic) to embed customer service in your website
- Configuring the components in your Web Widget (Classic)
- Configuring Zendesk Talk settings for the Web Widget (Classic)
- Setting up Zendesk Chat in Web Widget (Classic)
- Enabling authenticated chat visitors in Web Widget (Classic)
- Viewing past chat conversations in the Web Widget (Classic)
- Advanced customization of your Web Widget (Classic)
- Using custom ticket fields and ticket forms with Web Widget (Classic)
- Using restricted help center content with the Web Widget (Classic)
- About contextual help for Web Widget (Classic)
- Adding Web Widgets (Classic) for multiple brands
- Adding Web Widget (Classic) to your website or help center
- Removing Web Widget (Classic) from your website or help center
- Adding custom tags to Web Widget (Classic) tickets from specific pages
- Setting up and using Google Analytics for Web Widget (Classic)
If you have Zendesk Chat, but don't have Zendesk Support, see Zendesk Chat in Web Widget (Classic) resources for information about setting up your Chat widget.
Developer documents
- Web Widget API developer documentation
- Web Widget API v1
- Quickstart - Web Widget JavaScript APIs
- Quickstart - Creating a launcher for the Web Widget
- Quickstart - Suppressing Web Widget channels on specific web pages
- Customizing Web Widget events tracking to third-party analytics services
- Content Security Policy (CSP) support
- Google Tag Manager support
22 Comments
Hi, is it possible to set assignee right from Web Widget API ?
Currently all tickets from widget are assigned to whole group without specified agent, but I'd like to set certain agent right before ticket being submitted.
Hi Roman Alekseiev,
Unfortunately, it's only possible to set departments/groups from the the Web Widget client-side (not individual assignees). One workaround may be to create a department/group with only one agent in it. That should achieve what you are hoping to do!
- Miranda.
Is there a way to track the number of tickets that are submitted "Via Web Widget" in Zendesk Explore?
I have tried to use the metric of created tickets by forms. BUT the forms are used in other places than just the web widget so I can't trust that data I noticed that ticket will say "Via Web Widget" next to the requestor's information, so I want to know if I can track by that data point.
How long Web Widget (Classic) will be supported by Zendesk?
Hi! The web widget does not display images from the articles. If you open an article in the help center - all images in it are displayed correctly. But if you open the same article through the web widget, the images are visible as "image name.jpeg". I tried other image formats and changed the size to smaller, but it did not help. Can you help?
Hi Arek,
For now, we are continuing to support Web Widget (Classic) and don't have a deprecation date in mind. As of now, we are working extremely hard to close any major feedback gaps between Web Widget (for messaging) & Web Widget (Classic). If you have any feedback on specific features that are missing, please do let us know. If you haven't tried out messaging yet, we recommend that you do so. As always, we will provide customers with lots of advanced notice before we get to this point.
Thanks,
- Miranda.
Hi oleh olehovich,
Thanks for your post. Do you have an example Help Center article that you can share with me so we can investigate?
- Miranda.
Having the same issue as Aaron -- we want to track number of tickets created via web widget. It shows in the Support app that it logs coming from the widget (vs a form elsewhere) but we cannot find where this is exposed in Explore to pull data from. Please answer if this is possible.
Hello, if I switch to Classical widget is tha possibile to move back to messaging Web Widget afterwards? Thank you
Hi elena bedosti,
Yes, it's very easy to switch back & forth via a setting within Admin Center. You can find instructions on enabling here and disabling here.
Thanks,
- Miranda.
Hi, Miranda
We are on TEAM plan and I would like to know if this is possible to achieve with our current plan:
https://blauparts.zendesk.com/hc/en-us/articles/4415893584531-How-do-I-request-a-call-back-
See how the users can select one or another path to contact support.
One is Request a callback and the other is Leave a message
Are those 2 Tickets Forms?
Can you do it without using multiple forms?
I mean, using a dropdown on the contact form start and based on user selection to show or not to show form fields?
Please reply back and let me know if there is a way to achieve that on our current plan. We do not afford other $4k a year just for this feature.
Appreciate. Thanks.
Julian
I hope all is well! Yes, it is possible to configure Talk settings for the Widget in the Team plan. Please, kindly check the instructions addressed in the following topic: "Configuring a callback request widget"- https://support.zendesk.com/hc/en-us/articles/4408824310426-Configuring-Zendesk-Talk-settings-for-Web-Widget-Classic-#topic_ckg_kzj_g4b
I hope this helps!
Thank you, Gabriel
trying right now and will let you know
Julian
Edit: It looks I can't do it from my TEAM plan:
Note: Request a callback is not available for the following plans: Talk Team, Support Essential and Support Team.
Also, Under Channels - Talk I don't see the "Add a widget configuration" option
I have the same question as James and Aaron:
Is there a way to see the number of tickets submitted from the web widget specifically?
Please let us know if this is an option to track or not.
Hi Ryan K.,
Yes, you can use the attribute - Ticket Channel to get the numbers of tickets submitted from Web Widget. It will be displayed in Explore as "Web". For reference: Understanding ticket channels in Explore.
I hope this helps!
Hi,
Quick question - our team is using the classic widget (support form button), but it is currently covering some text on our site, so we were wondering if we can move it a little bit up or to the side? Is there any way we could customize this?
Under the customization settings I could only find a way to place on the right or left corner within our site.
Thanks for your help!
You can use the offset setting to reposition the Web Widget (Classic) on your desktop or mobile devices. Use the initial position setting as the point of reference, and then use the offset setting to move the Web Widget (Classic) horizontally, vertically, or both from that position (in pixels).
For more information, see the developer documentation for the offset setting in this link. I hope this helps you. Thank you!
Thanks Gabriel, I'll give it a shot!
Hello! I'm wondering if there are any plans to allow multiple web widgets per brand? We have multiple bots we'd like to place on different pages of our site, not only to help our customers/members get support via a bot, but we want to provide translated versions of each bot also so we don't have to use the auto-translate feature. Thanks in advance!
Hi! Our team needs to share our "report an issue" form with some customers/teams that need to report issues about our product, so we were wondering if there is some way to have the form exist somewhere as the main thing within a page and not as a small widget in the corner. Something like a google form that we can share the link to. Is that possible? TY!
Hi Nacho Cardozo,
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