Workflows for created articles using the Knowledge Capture app

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2 Comments

  • Nora

    Is it possible to send a notification when a new article is created so the team knows that it needs to be reviewed/published?

     

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  • Dainne Lucena
    Zendesk Customer Care

     Hi Nora


    It is possible when you assign a team or agent for that specific article. The agent will receive an email notification with a link to the article. Guide admins can view a list of all their assigned articles. Users who are not Guide admins cannot view article lists, so they will need the direct URL to access the article.

    The email notifications should be sent automatically whenever an article is assigned to someone for review -- see Assigning or reassigning articles with Team Publishing

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