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Google SSO "app not configured for user" error



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Ricardo Pinto

Zendesk Digital Resources Team

Edited May 31, 2023


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5 comments

Hi there,

I am facing the exact same issue and I am baffled with what I am doing wrong. The SSO works from Google to Zendesk (e.g. if I click on the google apps from my gmail) but if I try to log in directly to our zendesk subdomain, I get the redirect to google but it fails with "app not configured fro the user". 

thanks

Anastasios

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Same problem here.

Testing through Google Admin or clicking on Zendesk on apps menu (i.e. Gmail) works fine.

But not working when trying directly from zendesk (on a new computer or anonymous tab on chrome)

 

Any hints?

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I got my problem fixed. On the GAdmin SSO app setup, you have to set the entity to https://<yourdomain>.zendesk.com. Google does not add the https:// during the setup and that was causing the problem.

 

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Anastasios Kasiolas solution also worked for me.

Thank you sir

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Nicole Saunders

Zendesk Community Manager

Thanks for sharing your answer, Anastasios!

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