Question
Why do I receive the error app not configured for user when I try to sign in to my Zendesk account with Google Single Sign On (SSO)?
Answer
When you set SSO, you need to configure the Zendesk SAML app in your Google settings with a Google admin role.
When configuring your Google settings, set the entity with the https:// protocol.
For more information, see these articles:
- How do I set up Google SSO with SAML?
- From Google's help center: Zendesk cloud application
5 Comments
Hi there,
I am facing the exact same issue and I am baffled with what I am doing wrong. The SSO works from Google to Zendesk (e.g. if I click on the google apps from my gmail) but if I try to log in directly to our zendesk subdomain, I get the redirect to google but it fails with "app not configured fro the user".
thanks
Anastasios
Same problem here.
Testing through Google Admin or clicking on Zendesk on apps menu (i.e. Gmail) works fine.
But not working when trying directly from zendesk (on a new computer or anonymous tab on chrome)
Any hints?
I got my problem fixed. On the GAdmin SSO app setup, you have to set the entity to https://<yourdomain>.zendesk.com. Google does not add the https:// during the setup and that was causing the problem.
Anastasios Kasiolas solution also worked for me.
Thank you sir
Thanks for sharing your answer, Anastasios!
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