Adding subsections to create more levels in your help center

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Quick Look: Help center or Knowledge admin > Add button > Section

You can add subsections (sections in sections), to your help center knowledge base to create more levels in your hierarchy, up to six levels deep. You cannot add more levels to your community.

You must be a Guide admin to add subsections to your help center knowledge base.

This article contains the following sections:

• About subsections
• Adding a subsection to a section

About subsections

You can create subsections (sections in sections), in your knowledge base to create more levels in your content hierarchy. You can have a maximum of six levels using nested sections: Category > section > section > section > section > section. Each section can have a maximum of 200 subsections in it.

Note: When you are in a parent section, you'll see up to five article links in each subsection, and a link to any further articles in that subsection.

You can put articles at any section level of the hierarchy, but articles cannot appear under categories. Sections can contain sections or articles or both.

The following diagram shows a help center hierarchy with four levels, including three section levels.

Adding a subsection to a section

You can add subsections (sections in sections), to your help center. You can nest sections in sections for a maximum of five section levels. Each section can contain up to a maximum of 200 subsections in a section.

Important: When you add subsections to your knowledge base, you might need to modify the code for your Category page to display the subsections (see Displaying subsections in your help center).

To add a section in a section

1. In help center or Knowledge admin, click Add in the top menu bar, then select Section.

   

2. Enter a Name and optional Description for your section.
3. Ensure the correct Source language is selected if you support multiple languages.
4. Under Order articles by, select an option for how you'd like articles to appear in this section.

   If you select to manually order of articles, see Manually changing the order of articles to change the order of your articles.

5. Under Hierarchy, click in the field, then select the section where you'd like this section to appear in your help center.

   Click the names of categories and sections to drill down in the hierarchy and use the breadcrumbs to move back up in the hierarchy.

6. If you have multiple section templates in your live theme, click the Template menu, then select a template.

   If you do not select an alternate template, the default section template will be applied.

7. Click Add.

   The section is created.