Determining your Zendesk Chat account version

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  • Debra Burkhead

    I saw others commenting regarding not having Chat set up with Support, but could no longer find those comments. How do we migrate with no Chat option. We don't use it and don't have it to my knowledge. Additionally, there are no plans to use it. 

  • Dave Dyson
    Hi Debra, and welcome to the community! It sounds like you're just looking at migrating to the Agent Workspace – if so, this article will point you in the right direction: Migrating to the Zendesk Agent Workspace
  • Bill Porter

    Im trying to cancelour account.... have looged on to the older zopim account but there is no way there to do it that I can find. 


  • Brett Bowser
    Zendesk Community Manager
    Hey Bill,
    I'm going to create a ticket on your behalf so our Customer Care team can look into this for you.
    You'll receive an email shortly stating your ticket has been created.
  • Ricardo Hernandez Herrera

    Si grasiás nesesito saber lo del error


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