Using the "Hours since" condition in automations

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6 Comments

  • Matthew

    Alejandro,

    my apologies for my late response. Thank you for the guidance. we have actually set an automation to raise priority and trigger against SLA under the business schedule. Works a treat. So thanks again. 

    Matthew

    0
  • Alejandro Colon

    @...

    No problem.

    Yes, I avoided suggesting an SLA as you mentioned it would not work for your situation.

    Glad you were able to get something working for you.

    0
  • Anita Rajkumar

    "Hours since created" conditions - what is the least value to enter?     

    0
  • Bonnie
    Hi Anita! The smallest value you can enter for this type of automation (and for any type of automation) in Zendesk is 1 hour.
    0
  • Anita Rajkumar

    Thanks Bonnie.

    Looks like "0" also works.  it runs on the next automation run.

    0
  • Bonnie
    Hi Anita! Apologies for the confusion. I confirmed that you are correct and 0 will also work. You can only use whole numbers, but both 0 and 1 will work.
    0

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