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Explore error: No data available. Check your filters and calculations



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Stephen Fusco

Zendesk Digital Resources Team

Edited Jul 12, 2023


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5

5 comments

Drill-in and Decompose features will also display "No data available" if used on data filtered only to NULL values.

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same problem here, it works if I change the account name, it is affected mainly by the date range, however we can see data that should display the one requested, in this case June 2022. There if a bug around here.

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Guys this seems like an issue to me - WHY Zendesk can't show me the data I need??

IF I search for these tickets manually - I do see tickets matching my filters EXIST during that time period that I choose. I do not choose a specific day - even if I ask to show me the data for the last 30 days - STILL I SEE THIS ERROR "No data available. Check your filters and calculations."

This is not what I paid for - I upgraded the Zendesk to be able to use Explore but I can not=(((

Help please!

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Can this message be customized to show blank instead of the error message, which looks ugly if multiple reports are placed on a dashboard.

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I agree with Pascal and would like it if we could customize it to show blank or a customized message instead of this error message as we have these reports being sent to customers and it does not look great if there were not any tickets created for one of the widgets we report on.

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