Recebi este e-mail. Como procedo?

Hi DEBORAH MORAES FARI,

On 03/04/2021, we tried to make a payment of $19.00 USD for your account ZD00160130. Unfortunately, the transaction failed due to this reason: “Transaction declined.430285, 100 - Not authorised, REJECTED”

Support Account ID: 9811052
Chat Account ID:

This was our final attempt to make a payment on your behalf before your service will be interrupted. Your account is currently 21 days past due. Please update your payment information as soon as possible to avoid cancellation.

Please allow 24 hours to process the payment after you have updated your payment information.

Additional information on resolving common credit card payment failures can be found here. If you have any questions, please reply to this email, and our team will be happy to assist you. You can also check out our Billing FAQ.

Thank you for choosing Zendesk! We appreciate your business.

- Your Zendesk Team