Removing Web Widget (Classic) from your website or help center

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  • Roberta Balaita

    The setting inside my account is slightly different from how presented in this article. For those of you who have it the same, this is how I have deactivated the chatbot form the help centre pages:



    2. When in admin console

  • Aubree
    Zendesk Customer Care

    Hi Roberta,

    Thank you for sharing this. We appreciate it. Since Messaging is enabled in your account, there's a different way to disable the Widget. Please note that the Web SDK replaces the classic widget when Zendesk messaging is enabled. For more information, please check this article: Working with messaging in the Web SDK  

    I hope that helps!

  • Natsumi Mariner

    Aubree You noted 'there's a different way to disable the Widget.' Can you link the article to do this?

    I'm trying to disable the Web Widget and make sure it's not visible, but I don't want to remove the code. 

  • Dane
    Zendesk Engineering
    Hi Natsumi,
    You can suppress the web widget so that it will be hidden on your web page.
    Hope this helps!

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