By default, all Jira projects are available through the integration. However, a Jira administrator can restrict access to Jira projects. This feature provides the benefit of limiting access to sensitive information stored in specific Jira projects, and creates a better user experience by only showing relevant projects in the Jira app in Support.
Note: This restriction does not
apply
to other admin-controlled integration features such as
Jira workflow integration
and
field syncing.
These features only work on linked tickets and the linking functionality
is dependent on project restrictions.
To restrict a Jira project from appearing in the Jira integration
- Log in to your Jira account. You must have admin privileges to make these changes.
- Click the Settings cog, then select Apps> Manage apps > Zendesk Support for JIRA > Configure.
- Click the Project Restrictions tab on the left sidebar to open the Project Restrictions page.
-
Move your projects into the allowed or restricted groups using
the
control buttons:
- Click Save to save your changes.
When you save these settings:
-
Only allowed projects appear in the project selection when creating
an
issue in the Jira app in Support:
-
Only issues in allowed projects appear in search results when linking
an issue in the Jira app in Support:
Restricting a project does not affect previously linked issues. Issues that have been linked before a project was restricted remain untouched.