This article describes how to enable secure chat attachments in the Zendesk Agent Workspace.
You can configure Support settings to require authentication to access attachments in a ticket. If you enable secure attachments, attachments are accessible while a chat is ongoing, but once the chat ends, agents and end users who have access to a ticket must sign in before they can view or download ticket attachments. For more information, see Enabling private attachments.
Note: This setting does not apply to attachments in social or web messaging tickets.
To secure attachments
- In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
- Scroll to Attachments.
- Under the Settings tab, select Enable secure downloads.
- Click Save tab.
Did you try enabling this type of attachment from your Chat dashboard?
Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?
Please sign in to leave a comment.