This article describes how to enable secure chat attachments in the Zendesk Agent Workspace.
You can configure Support settings to require authentication to access attachments in a ticket. If you enable secure attachments, attachments are accessible while a chat is ongoing, but once the chat ends, agents and end users who have access to a ticket must sign in before they can view or download ticket attachments. For more information, see Enabling private attachments.
To secure attachments
- In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
- Scroll to Attachments.
- Under the Settings tab, select Enable secure downloads.
- Click Save tab.