Enabling secure chat attachments in the Zendesk Agent Workspace

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  • Oscar Maynard

    Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Oscar
    Did you try enabling this type of attachment from your Chat dashboard?

    1. Sign in as a Chat admin.
    2. Open the Chat dashboard.
    3. Navigate to Settings > Account > File sending.
    4. Then, add .doc as a file type

  • Oscar Maynard

    Thank you!


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