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Adding WhatsApp channels to the Agent Workspace



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Lisa Kelly

Zendesk Documentation Team

Edited Sep 09, 2024


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38 comments

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi AQ !

I went ahead & created a ticket on your behalf to get that checked out. Please keep an eye out for our Email

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Hello, I've successfully added WhatsApp channel to the agent workspace. However, when I try to access WhatsApp Business with the same phone number,  I now get “WhatsApp is temporarily unavailable. Please try back in an hour.”  It's been 3 days and several attempts. I've cleared the cache in the app.  Do you have any suggestions?

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Maria Ysais 

Are you accessing Whatsapp through your mobile device? If so, you might be experiencing the meta limitation as stated in the above article:

  • Once you connect your phone number with WhatsApp Business API, you will no longer be able to use that phone number to receive calls in WhatsApp (Meta limitation).
  • If you used the WhatsApp Business API to connect your phone number, you can still use it with WhatsApp for Small Business or any WhatsApp app on a mobile device. To do so, you must delete the WhatApp Business API integration and disable the 2FA attached to the number, then manually delete the number from your WhatsApp Business Account. A few minutes after doing so, you will be able to use the phone number with the WhatsApp standard app.
     

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I am trying to select an existing verified WhatsApp account but I am not able to do that. I think it says that “This WhatsApp business account is not available to use". What should I do in this case? I tried to check if Meta has any configuration or access permissions for Zendesk but it seems that there's no such thing as far as my search shows. Any ideas how to troubleshoot this? 

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Hello is possible to authenticate using like something like https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-for-messaging#topic_nyp_qzx_1bc but in whatsapp we already have sync zendesk and ours users 
 

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welcome 

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Hi!

We are facing the same issue as Yousef Jamal . Our Whatsapp Business Account “is not available to use”. Even if it's perfectly fine in Meta / Whatsapp Manager.

Any ideas?

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My display name is rejected, now how can I reset it ?

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