Using restricted help center content with Web Widget (Classic)

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  • Cas.D

    I assume these bits of data should be passed on from the widget to the backend service, that will generate the JWT?

    name: Customer's name
    email: Customer's email

    I have the following questions:

    1. Is this retrieved from the input text boxes that is presented to the Customer? If so, how do i access this from the widget jtwFn function?
    2. Where would the Customer enter a password? If we only pass on the email, then anyone with the Customer's email address will be able to see restricted articles?


  • Dane
    Zendesk Engineering
    Hi Matt,

    I noticed that you have already submitted a ticket regarding this concern. If you are still experiencing the same behavior, please continue to work with our support directly.
    Hi Cas,
    Normally, this feature is being utilized on websites requiring user authentication. You will then use the JWT to send the payload (name, email, iat and jti) that will be authenticated using the token that will be generated with the shared secret from Zendesk Admin Center.

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