Welcome to Chat

Get ready to reach your customers instantly, via web, mobile, and messaging.
Use these key resources to guide you to success.

Plan your Chat deployment

Follow our six-part guide to effectively launching Chat, from defining your goals to monitoring and improving Chat performance.
Read the guide

Set up Chat

Read an overview of the steps you need to take to start using Zendesk Chat. Find out what you need to know to build a team, set up your workflows, and add Chat to your website or Help Center.
Get started

Train your agents

Give your team the resources they need to become top-notch Chat agents. Here, your team will find links to configuring, using, and optimizing their Chat accounts.
See our Agent Guide

Analyze your Chat stats

Keep an eye the number and timing of your incoming chats, view agent activity numbers, have analytic reports emailed to you, and more.
Monitor Chat performance