Welcome to Chat
Get ready to reach your customers instantly, via web, mobile, and messaging.
Use these key resources to guide you to success.
Plan your Chat deployment
Follow our six-part guide to effectively launching Chat, from defining your goals to monitoring and improving Chat performance.
Read the guide
Set up Chat
Read an overview of the steps you need to take to start using Zendesk Chat. Find out what you need to know to build a team, set up your workflows, and add Chat to your website or Help Center.
Get started
Train your agents
Give your team the resources they need to become top-notch Chat agents. Here, your team will find links to configuring, using, and optimizing their Chat accounts.
See our Agent Guide
Analyze your Chat stats
Keep an eye the number and timing of your incoming chats, view agent activity numbers, have analytic reports emailed to you, and more.
Monitor Chat performance
Need more help?
If all else fails, contact us. We're here to help.
4 Comments
We can´t transfer a chat from an agent to another. We have to close the chat and asing it to the other agent.
Hello Juan,
Thank you for reaching out! Are you using Agent Workspace? If so the way to transfer the chat is by changing the assignee, if the agent is online it will transfer over to that agent directly, if they are not then the chat will end and the ticket will still be assigned to said agent. There is some additional information below:
Serving Chats In The Agent Workspace
If you are not using the agent workspace, I would like to know a little more about the experience. Is this affecting all agents all the time, when this would have started, and if the agents are online at the time of the requested transfer.
Thanks!
Jason Schaeffer | Customer Advocate |
Thank you Jason! but in our case, the chat is ended even tough the receiver agent is online.
We are using agent workspace.
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